Artificial Intelligence and Workflow Automation Intern

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Artificial Intelligence and Workflow Automation Intern 
Job Title: Information Technology BA I 
Agency: Health & Human Services Comm 
Department: CHIEF OPERATING OFFICER 
Posting Number: 7351 
Closing Date: 08/05/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-21 
Salary Range: $1,696.18 - $2,720.19 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Temporary 
Full Time/Part Time: Part time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 5451 N IH 35 STE D 
Other Locations:  
MOS Codes: 8846,8848,8858,181X,182X,255A,25B,26B,3D0X1,62E,681X,682X,781X,782X,CYB10,CYB11,ISM,IT,Z Prefix 
 
 
 

Brief Job Description:

The Office of the Chief Operating Officer is seeking an Artificial Intelligence (AI) and Workflow Automation Intern to analyze business processes, identify inefficiencies, and recommend AI and automation solutions. The intern will work closely with stakeholders to assess workflows, analyze patterns, document findings, and support AI and automation initiatives that enhance operational efficiency. The position is temporary in nature and is on-site in Austin, Texas for 15 hours per week during regular business hours.

Essential Job Functions (EJFs):

• Research AI use cases in public sector operations and assist with drafting AI Project Proposal Submission forms.
• Collaborate with cross-functional teams to identify process inefficiencies and automation opportunities by mapping current workflows, analyzing bottlenecks, and suggesting improvements. Engage with stakeholders to gather requirements and validate process enhancements.
• Develop and deploy automated workflows using Microsoft Power Automate to optimize business processes, reduce manual intervention, and enhance efficiency. This includes configuring triggers, actions, and logic-based flows to streamline operations such as data collection, notifications, and approval processes.
• Create user-friendly applications with PowerApps to enhance data entry, reporting, and workflow efficiency. Design interactive forms and dashboards that integrate with backend data sources, improving accessibility and real-time updates for end users.
• Research and recommend automation technologies (e.g., RPA, AI-driven solutions).
• Support the implementation of automation pilots and track performance metrics.
• Assist in documenting process improvements/ SOPs for AI-enhanced dashboards and predictive maintenance tools and providing support during testing and implementation, including creating user guides, flowcharts, and technical documentation. Participate in user acceptance testing (UAT) and provide troubleshooting support as needed.
• Support data integration efforts using Power BI and SharePoint for seamless information flow between automated processes and reporting platforms. Develop data connections, enhance data visibility, and contribute to analytics solutions.
• Participate in meetings to share insights, progress, and recommendations for process enhancements. Collaborate with IT and business teams to refine solutions based on feedback and evolving business needs.
• Ensure compliance with IT center of excellence standards and best practices in AI and automation.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• AI tools and mapping processes.

Skill in:

• Microsoft Office, SharePoint, PowerApps, data entry and collection, analyzing patterns and findings, and research.

Ability to:

• Analyze business processes, identify inefficiencies, provide troubleshooting support, and collaborate with stakeholders. 

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Currently pursuing or completed a degree in Business, Engineering, Computer Science, or a related field.
• Experience with process mapping, workflow analysis, or automation tools.
• Experience with identifying inefficiencies in workflows.
• Experience with stakeholder engagement.
• Experience using Microsoft Office, AI tools, workflow automation platforms, and data analysis tools.

Preferred Skills: 

• Experience with Microsoft Power Apps to build custom applications.
• Experience with Python, SQL, RPA tools, Microsoft CoPilot (or other AI-powered assistants).
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Experience with automation platforms such as UiPath, Power Automate, or Zapier.
• Experience with Power BI for data visualization and reporting.
• Ability to interpret business requirements and translate them into automation solutions.
• Experience with building AI prototypes using low-code tools.

Additional Information:

The position is temporary in nature.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.