Accountant V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Accountant V 
Job Title: Accountant V 
Agency: Health & Human Services Comm 
Department: HHSC Accounting 
Posting Number: 9839 
Closing Date: 10/28/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-22 
Salary Range: $6,000.00 - $6,300.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin 
MOS Codes: 3451,310X,651X,751X,3402,3404,3408,8844,36A,70C,90A,36B,89A,65FX,65WX,6F0X1,F&S,FIN10,LS,LSS,PS,SK 
YN 
 
 

Accountant V – Accounts Receivable (AR) Team Lead

Team Lead for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid overpayment hotline.  This position reports directly to the AR Customer Service Hotline manager.

Brief Job Description:

This position is in the Chief Financial Officer’s Accounting Department: Communicate with internal and external accounting teams via phone, email, and MS Team meetings. Verifying accuracy of posted payments in the Accounts Receivable Tracking System. Returning escalated client phone calls. Monitoring workflow and assigning tasks as needed. You will need experience in customer service, accounting, bookkeeping, or cash-handling using an automated accounting system and help monitor any Federal Treasury Offset information.  You will need experience using Microsoft Office Suite.

Essential Job Functions (EJFs):

Performs highly complex (senior-level) accounting work. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. This is the first of the senior levels. Employees at this level may:

1. Maintain, revise, and publish agency policies and procedures for Customer Service area of AR.  Identify, develop, and implement improvement within this area of AR.
2. Assists the Customer Service Manager in planning, directing and coordinating daily operations for the Customer Service Hotline and Research division, as well as provider claims initiation, and AR coordination with the Treasury Offset Program (TOP).
3. Provides training, coaching, and performance feedback, as well as suggesting/organizing team-building activities, to help develop staff.  Through motivation and training helps to ensure all team members reach their potential in meeting the goals of Accounts Receivable and the agency.
4. Assists in reviewing applications for potential new hires as well as taking part in the interview process and final selection for management.
5. Assigns staff workflow, under the direction of the manager. Verifies checks and balances per processes and procedures are being followed to avoid findings by auditing authorities. Provides feedback on staff performance and input on disciplinary measures.
6. Acts as Accounts Receivables representative or witness in Fair Hearing Appeals. Serves as one of the primary contacts for AR regarding client and provider overpayment claim issues with the: HHSC Legal Division, HHS Inspector General (IG), HHS Office of Ombudsman, along with IG Regional Management and staff, as well as HHS Program Management and Staff.
7. Manages the Accounts Receivable ARTS Project mailbox for changes and corrections to overpayment claims submitted by IG and Fair Hearings staff.
8. The team lead also performs the same duties as all Hotline and Research staff.
9.  Work on special projects as assigned by management including ad hoc request.  Support AR management as needed and assigned.

Knowledge, Skills and Abilities (KSAs):

1. Knowledge of agency organizational structure for fiscal programs; governmental accounting; budget control methods, policies, and procedures; and laws and regulations pertaining to financial operations.
2. Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems.
3. Skill in use of a networked computer and software including Microsoft Excel, Teams, Word, Access, PeopleSoft, CAPPS HR, USAS and/or other financial software.
4. Ability to work independently with limited supervision
5. Ability to communicate professionally and effectively both verbally and in writing with clients, providers, agency staff and others.
6. Ability to plan and manage accounting and project workflows.
7. Ability to prioritize assignments and meet work deadlines.
8. Ability to identify problems, evaluate alternatives, and implement effective solutions.
9. Ability to update and maintain department policies and procedures, work instructions, or work guides and coordinate accounting operations and to provide guidance to others.
10. Ability to interpret and apply accounting theory; to interpret laws and regulations; to work accurately with numerical detail; to analyze, consolidate, and interpret accounting data; and to communicate effectively.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

1. Experience identifying and developing process improvements.
2. Experience using automated accounting or customer data base systems.
3. Experience with MS office suite (Word, Excel, Outlook, Teams)
4. Excellent written communications as observed by detail and completeness of information provided on state application.
5. Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting.  Accounting experience in State Government or Non-Profit organization is preferred.
6. Graduation from an accredited four-year college or university with major coursework in accounting, finance, or related field is generally preferred. Experience and education may be substituted for on another on a year-to-year basis.
7. Bilingual in both English and Spanish preferred’ 

 Additional Information

• Ability to work closely on a team with varying personalities to meet hard deadlines in an ever-changing environment.
• Professionalism: Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Shift time is in office, weekdays 8:00AM-5:00PM.
• This job is not eligible to telework.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.