Investigative Program Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Investigative Program Manager 
Job Title: Manager III 
Agency: Health & Human Services Comm 
Department: Rgn 03-Regulatory Services 
Posting Number: 7639 
Closing Date: 08/29/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.32 - $5,425.32 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First); Weekends 
Telework: Eligible for Telework 
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: ARLINGTON 
Job Location Address: 2561 MATLOCK RD 
Other Locations: Arlington 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

LTCR Nursing and Licensed Facilities Investigations Manager – Starting Market Rate Salary $95,641.94

Under the supervision of the Regional Director/Assistant Regional Director (RD/ARD), supervises regional investigative team members/team coordinators to include Nurses, Social Workers, Generalist, Dieticians, Pharmacists.  The Investigations Manager oversees the regional team in conducting investigations in long-term care facilities to determine compliance with state and federal laws, regulations, and rules. Participates as an active member of the Regional Management Team. Ensure timeframes/data entry deadlines are met for all visits. Assists RD/ARD Regional Director in performing administrative tasks as assigned. 

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

 
Manages day-to-day activities of staff within the highly-advanced senior-level Investigations Unit responsible for conducting high-profile time sensitive work in the regulatory program to meet regional and statewide performance requirements. Develops and approves staff schedules for high-priority investigations. Supervises the work of others, is the hiring authority, fills vacant positions timely, completes Performance Conduct Management, performance evaluations, discipline, terminations, separations, staff development and training, and approval of timekeeping for the business unit. Reviews and approves travel documents for investigations unit staff. Provides technical expertise and guidance to special investigators regarding field work, interpretation and application of regulations and standards related to state and federal investigation processes and resultant penalties.  
 
Establishes goals and objectives and standards for achieving regional and executive management goals to ensure investigation quality, accuracy, appropriate regulatory content (including enforcement recommendations and imposition of remedies) completion and program consistency. Oversees special investigations for department, program analysis of field work, development of special reports, program analyses, and internal review of investigations processes and procedures.  
 
Prepares management and productivity reports that measure program consistency and goal achievement. Conducts Professional Review of Investigator VII Reports to ensure state requirements and federal performance standards are met. Provides high degree of independent thinking and problem-solving. Develops and implements tracking and trending reports to identify areas of needed improvement and makes recommendations to improve operations of the Investigations Unit to ensure all priority investigations are completed timely and accurately in accordance with established timeframes set forth by state licensure and federal regulations. Utilizes prepared reports to take a proactive approach to forecast areas of concern to mid-level and executive management staff and develop and implement strategies to improve performance.  
 
Confers with mid-level and executive management to develop strategic plans and set goals for the department to meet state and federal quality assurance measures and performance standards for investigations and evaluates staff productivity and competency.  
 
Performs other work as assigned by the Regional Director or the Assistant Regional Director  

In the event of emergency licensure action, be available to assist with non-skilled care and oversight to residents in a facility. If the employee is a current registered or licensed nurse, there is a potential for skilled care.

Be available for on-call duties for emergencies such as weather events or high-priority situations in facilities or at providers.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to program areas which include Nursing Facilities, Assisted Living Facilities, Day Activity and Health Services (DAHS) Facilities, DAHS-Individualized Skills and Socialization Facilities, Home and Community Support Services Agencies and Life Safety Code for the above-named facilities.  
Ability to manage program activities; to establish goals and objectives;  
Ability to develop and evaluate administrative policies and procedures;  
Ability to prepare reports;  
Ability to communicate effectively;  
Ability to plan, assign, and supervise the work of others.  
Ability to multi-task and track multiple activities. 

Ability to make independent decisions and act on them.  
Demonstrate excellent interpersonal skills, problem-solving skills and demonstrate ability to prioritize. 

Registrations, Licensure Requirements or Certifications:

Applicant must complete all training (federal/state) for Nursing Facilities, including completing Surveyor Minimum Qualification Training (SMQT) within one year of hire date. 

Initial Screening Criteria:

Bachelor's degree from an accredited college or university with a major in public administration, health care administration, hospital administration, business administration, education, psychology, social work, sociology, nursing, medicine, or a discipline related to developmental disabilities and/or gerontology. Experience in a Texas state agency Long Term Care Regulatory program may be substituted on a year for year basis for the required education, with a maximum substitution of four years.  
Experience in the Long-Term Care Regulatory Division.  
Experience in Nursing Facility, Assisted Living Facility, and Day Activity and Health Services Regulatory programs.  
Experience in performing supervisory, managerial, or professional work.  
Experience in conducting Investigations or knowledge of Investigations processes specific to Long Term Care facilities.   

Experience in quality assurance review of documents and reports. 

Additional Information:

Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary. Requires some weekend, early morning, late evening, and overnight travel. May be required to be on call. The interview process for this position may include a written exercise. The job requires 35% travel, with mosttravel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.