TVFC Provider Relations Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: TVFC Provider Relations Specialist 
Job Title: Publ Hlth and Prevent Spcl I 
Agency: Dept of State Health Services 
Department: Region 4/5 
Posting Number: 11321 
Closing Date: 12/17/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-14 
Salary Range: $3,538.00 - $3,538.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 45% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TYLER 
Job Location Address: 2521 W FRONT ST 
Other Locations:  
MOS Codes: 230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12 
 
 
 

Brief Job Description:

Works under the team leadership of the Texas Vaccines for Children (TVFC) Coordinator with considerable latitude for the use of initiative and independent judgment. Obtains and verifies vaccine reports & orders. Reviews, audits, and rectifies monthly biological reports received from TVFC/ASN providers. Schedules and conducts training for TVFC providers in vaccine accounting and management. Maintains vaccine accounting provider files and produces reports, as requested. Provides information to the public and medical sector regarding immunization-related inquiries. Explains FC/ASN program to potential providers of the Texas Vaccines for Children program and to potential recipients. Performs data entry into the Vaccine Allocation Ordering System (VAOS) for TVFC/ASN providers and monitors usage of vaccine. Prepares reports as requested on monitored TVFC providers. Provides information to the public and private sector at large on the statewide immunization registry (ImmTrac2). Assists in immunization activities, including promotion of immunizations, education for ImmTrac2, updating records in ImmTrac2. Serves as backup to conduct follow-ups to the Texas Medical Foundation (TMF) site visit reviews for TVFC providers and to conducts unannounced storage and handling site visit reviews for the TVFC providers.  Works as a team member and informs the Program Manager of important activities.

Essential Job Functions (EJFs):

EJF 1. (25%) Obtains orders and monthly biological reports from Texas Vaccines for Children (TVFC) providers and Adult Safety Net (ASN) providers. Reviews, audits, and rectifies monthly biological reports. Maintains files and audit logbook on providers and documents provider activity. Processes orders within 3 business days of receipt.

EJF 2. (20%)  Monitors providers and provides follow-up education to providers on issues related to vaccine storage and handling, completeness/accuracy of reports, short-dated vaccine, vaccine loss prevention, vaccine inventory levels and other immunization related issues.

EJF 3. (20%)  Maintains vaccine accounting provider files, both electronic and paper, on all assigned TVFC and ASN providers, including documentation of significant contacts made through phone, fax, and email. Enters Contact Visit information in PEAR for all assigned providers. Provides technical assistance to all providers in the Vaccine Allocation and Ordering (VAOS) system.

EJF 4. (15%)  Assists providers with the annual re-enrollment process, validates and obtains corrections to the re-enrollment form.  Obtains required annual documents, including Re-Enrollment Forms, training certificates for provider staff, and updated Emergency and Routine Vaccine Management Plans.

EJF 5. (10%)  Schedules and conducts on-site TVFC/ASN provider orientation and training. Trains provider staff on TVFC eligibility requirements, accurate vaccine accounting and proper vaccine storage and handling. Serves as backup, if needed, to conduct follow-up to quality assurance site visit reviews and unannounced site visits for compliance with storage and handling of vaccines.

EJF 6. (5%)  Provides information to the general public and medical sector regarding procedures, policies, and immunization issues. May provide direct service delivery of client screening for immunizations and determination of eligibility for the TVFC/ASN Program.

EJF 7. (5%)  Other duties as assigned to include but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Will be required to work other than normal business hours in order to respond to public health emergencies.  May perform a variety of functions during a public health emergency, in accordance with NIMS-compliant ICS management structure and the HSR 4/5N All-Hazards Emergency Management Plan.

Safe operation of either a state owned vehicle or personal vehicle is required to conduct state business and an acceptable driving record must be maintained in accordance with DSHS Policy OS-3901, Fleet Operations and Management & Procedures and standards developed by the Texas Department of Public Safety.

Compliance with DSHS employee immunization policy is required.

Knowledge, Skills and Abilities (KSAs):

Knowledge of basic accounting/bookkeeping or inventory control principles.

Knowledge of computer databases, spreadsheets, and word processing applications.

Knowledge of office procedures, spelling, punctuation, grammar and math.

Skill in computer data entry.

Skill in retrieving data from spreadsheets and databases.

Skill in accurate record keeping and documentation.

Skill in proper telephone etiquette and use.

Skill in both oral and written communication.

Ability to train others.

Ability to communicate effectively.

Ability to organize and present ideas in a clear, concise and effective manner.

Ability to identify and reconcile data discrepancies.

Ability to make arithmetic computations.

Ability to conduct detailed work accurately. 

Ability to work as a productive member of a team.

Registrations, Licensure Requirements or Certifications:

Must possess a valid Class C Texas driver's license, or equivalent license from another state.

Initial Screening Criteria:

2 years of work experience in public health or customer service.

Experience with email, word processing, spreadsheet and database programs, such as Word, Excel, Access and Outlook.

Experience developing and conducting presentations or trainings.

Experience with reviewing/auditing inventory reports

Prefer work experience in public health or a related field.

Additional Information: N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form