Regional SHSS Program Manager

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: Regional SHSS Program Manager 
Job Title: Manager IV 
Agency: Dept of State Health Services 
Department: Region 7 
Posting Number: 7155 
Closing Date: 08/06/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $6,475.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: TEMPLE 
Job Location Address: 2408 S 37TH ST 
Other Locations: Temple 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

Brief Job Description:

Works under the direction of the Deputy Regional Director (DRD). Participates as a member of the regional leadership team.  Performs complex managerial work providing direction and guidance in strategic operations and planning, overseeing the daily operations and activities of Specialized Health and Social Services programs: Texas Health Steps (THSteps) Case Management and Provider Relations- Medical and Dental/Oral Health Services, Personal Care Services, Children with Special Health Care Needs (CSCHN) Insurance Program, and the Case Management with Children and Pregnant Women Program (CPW). Work involves establishing the strategic plans, goals and objectives; developing guidelines, procedures, policies, rules, and regulations to meet program mission; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating program activities; and developing and evaluating budget requests. Plans, assigns, and supervises the work of others.  Oversees the hiring, orientation, and training of all program staff, along with promoting professional growth and development of staff. Functions as a vital member of the regional Incident Command structure establishing guidance and responding to public health emergencies.  Performs other duties as assigned by the Regional Medical Director or Deputy Regional Director. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. 

Essential Job Functions (EJFs):

15% Provides subject matter expertise related to Specialized Health and Social Services.  Maintains a current social work license in the State of Texas. 

35% Responsible for the management of the Specialized Health and Social Services activities to include Case Management for Children and Pregnant Women (CPW) program, CSHCN (Children with Special Health Care Needs) insurance program, Personal Care Services (PCS), Community First Choice (CFC), and Texas Health Steps (THSteps). 

35% Supervises the work of program staff including two senior level supervisors. 

10% Supports regional public health initiatives and serves as a member of the Regional Leadership Team.

5% Performs other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Knowledge of local, state, and federal laws and regulations relevant to program areas and of the principles and practices of public administration and management.
• Knowledge of principles and practices of Social Work and case management systems.
• Knowledge of local, state, and federal laws relating to children’s' programs.
• Knowledge in principles and techniques of supervision, management and leadership.
• Knowledge of public administration.
• Knowledge of community resources at local, state, and national levels.
• Knowledge of computers and software programs.
• Knowledge of budget and fiscal management.
• Knowledge of the Incident Command System.
•  

Skill in:

• Skill in conflict resolution, mediation, facilitation and sound decision-making.
• Skill in community organization and development of community resources.
• Skill in communicating effectively, both orally and in writing, to diverse groups.
• Skill in training and giving program presentations to variety of groups.
• Skill in providing quality assurance and technical assistance to staff and providers.

Ability to:

• Ability to manage program activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.
• Ability to establish goals and objectives for multiple programs.
• Ability to prepare concise reports with accurate data.
• Ability to develop, implements, monitors and evaluates program policies, procedures and practices.
• Ability to supervise, plan and assign the work of others.
• Ability to administer and manage multiple programs, budgets and to analyze and evaluate reports.
• Ability to prioritize work assignments and practice time management techniques for efficiency.
• Ability to provide leadership and direction.
• Ability to work independently and work well in a team environment.
• Ability to maintain confidentiality.
• Ability to devise solutions to administrative and personnel problems.
• Ability to follow DSHS Policies and Procedures and Work Rules.

Registrations, Licensure Requirements or Certifications:

Must be a current unrestricted Licensed Social Worker in the State of Texas.

Must possess a valid Class C Texas Driver's license or equivalent license from another state.

Initial Screening Criteria:

• Leadership experience as a team lead, supervisor, or manager is required.   A minimum of 5 years of supervisory experience is preferred.
• A minimum of 5 years working in a governmental, public health, or human services setting performing a social worker role (case management, healthcare navigation, needs assessments, and/or case reviews) is required.
• Experience with Personal Care Services, Community First Choice, Children with Specialized Health Care Needs, and/or Texas Health Steps is preferred.  

Additional Information:

DSHS is a tobacco-free workplace.  This position is headquartered in Temple, Texas.  An alternate headquarters within the 30-county area of Region 7 may be considered if space at an existing DSHS facility is available.  If the position is headquartered outside of Temple, the person will be required to work at least one day a week in Temple.  Telework is not authorized for this position.  Frequent travel across the region during work hours is required.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form