Case Manager

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Brief Job Description:

Under the supervision of the Program Supervisor IV, provides advanced and comprehensive case management consultation for families with children who have health risks, conditions, or special health care needs. Oversees case management services for families in the Children with Special Health Care Needs (CSHCN), Community First Choice (CFC), Newborn Screening (NBS), Personal Care Services (PCS), and Case Management for Children and Pregnant Women programs. Travels to conduct home visits, completes intakes, Family Needs Assessments, Service Plans, and Follow-up Services to families on caseload and to determine eligibility and need for PCS/CFC. Links families to community resources. Conducts presentations and communicates program services and/or changes in a positive and accurate manner.  Works as a team member. Actively participates and advocates in Community Resource Coordination Groups (CRCG), case management coalitions, and community organizations. Provides information and referral services. Completes administrative duties, monthly reports, special assignments and work activities in a professional and timely manner. Works collaboratively with public health staff in the event of a regional or state disaster. Works under minimum supervision with considerable latitude for the use of initiative and independent judgment. Will have immunizations current that are necessary to maintain immunity or show immunity to specific diseases. Staff required on an as-needed basis to assist with a response and/or recovery effort because of their subject matter expertise and/or experience.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(45%) Case Management Functions—Provides complex and specialized social work consultation and comprehensive case management services to families who receive services or are seeking services from the CSHCN, SSI, NBS, PCS, CFC and Case Management for Children and Pregnant Women programs. Conducts home visits for comprehensive assessment of home environment and needs. Following program guidelines, provides comprehensive case management services including the Intake, Family Needs Assessment, Service Plan, and Follow-up services. Assists families with the eligibility determination process for CSHCN. Provides information and referral services, linkage to community resources, family supports, advocacy, and service coordination. Maintains documentation of work activities, monthly reports, travel reports, case summaries and correspondence. Utilizes software programs to do database entry, word processing, spreadsheets, electronic mail, and Internet. 

Conducts comprehensive assessments to determine eligibility and need for PCS. Conducts assessments during home visits with families. Documents identified needs and forwards documentation for authorization of personal care services. Conducts reassessments for PCS as required or as necessary according to family needs. Enters family encounter information into an online database.

(20%) Technical Assistance/Quality Assurance/Trainings – Provides consultation, presentations, and training to agencies for programs such as CSHCN, CFC, PCS, Case Management for Children and Pregnant Women and Family Support Services. Assists in training new staff, volunteers and social work interns. Provides program presentations to public to promote awareness of services available to children with health risks, conditions or special health care needs. Participates as a team member with peer chart reviews for regional internal quality assurance.

(20%) Community Organization/Resource Development -- Actively participates in community organization functions and collaborates with other community entities on health, social work, case management and other related issues. Serves as the representative for the Texas Department of State Health Services (DSHS) on the CRCG, coalitions, interagency groups and advocacy groups to collaborate efforts in serving children with special health care needs. Maintains social service directory of community resources for service area.

(15%) Professional & Team Development -- Attends trainings and conferences relevant to job to meet licensing requirement and provides backup and support to other team members. Continues to develop professional knowledge and skill in the practice of Social Work/Case Management in the Public Health setting. Participates in performance evaluations process. Attends staff meetings. Performs other duties as assigned. In the event of a regional or state wide disaster, all staff will participate, assist, and support all regional and/or state wide disaster relief efforts. Responds to and supports regional/statewide disaster relief efforts.      

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Case Management principles and practices.
• Children’s programs, such as Medicaid, CSHCN, CPW, SSI, NBS, Lead, Early Childhood Intervention (ECI).
• Quality assurance and technical assistance policies and procedures.
• Community resources on a local, state, and national level.
• The cultural and socioeconomic issues related to health and disabilities.

Skill in:

• Using computer software programs in word processing, spreadsheets, databases, electronic mail and Internet, specifically MS Word, PowerPoint, Excel, Access and Outlook.
• Compiling monthly reports, travel reports, and time activity reports.
• Conducting in-home family needs assessments and developing service plans.
• Providing presentations and trainings.
• Conflict resolution, mediation, and problem solving.

Ability to:

• Work effectively as a team member in an interdisciplinary setting.
• Interpret and apply program policies and procedures.
• Provide professional leadership.
• Maintain confidentiality.
• Plan work in an orderly manner to manage caseloads and meet deadlines.
• Provide training and technical assistance to professionals.
• Speak and write effectively and to address audiences in a professional manner.
• Provide own transportation to conduct work duties.
• Work under minimum supervision with considerable latitude for initiative and independent judgment.
• Follow DSHS Policies and Procedures and adhere to the DSHS Standards of Conduct and Work Rules. 

Registrations, Licensure Requirements or Certifications:

Current permanent license to practice as social worker in Texas (LBSW, LMSW, LMSW-AP, or LCSW)

Initial Screening Criteria:

Must be in good standing with Social Work Licensing Board; LBSW, LMSW, and/ or LCSW required; geographical preference on application must designate McAllen/Hidalgo County as the desired headquarters location; must specify on application that willing to travel minimum of 50%.   Must be Bilingual (English/Spanish).

Additional Information:

Applicants must have a valid driver’s license and must be able to provide their own transportation.  This position can telework part time after completing a 6-month probationary period.  Teleworking is based on programs need.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form