Staff Services Officer V

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer V 
Job Title: Staff Services Officer V 
Agency: Dept of State Health Services 
Department: Ofc Compliance & Accountabilit 
Posting Number: 7470 
Closing Date: 08/28/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-21 
Salary Range: $6,250.00 - $6,250.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411,8412,8840 
8862,20C0,30C0,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0,63AX,63G0,63S0,641X,70C,70F,89A 
8A200,8U000,920A,920B,92A,92Z,FIN10,LSS,PERS,PS,SEI11,SEI15,WEPS,YN,YNS 
 

Brief Job Description:

Under the general direction of the Office of Compliance and System Coordination (OCSC) Division, the Staff Services Officer V performs advanced (senior level) staff services work for the OCSC Division. Primary work involves planning, leading, directing, and/or performing complex and critical staff services work related to Division administration, human resources, training and employee engagement, purchasing, IT coordination, records and property management and business continuity. Major responsibilities are as follows. Works with the OCSC Deputy Commissioner to provide guidance and direction on management activities to carry out the mission of the Division and to support the day-to-day functioning of the Division. Leads and/or advises on assignments, special projects, policies and procedures, and personnel matters. Identifies needed areas of operational change or improvement in the Division and makes recommendations. Serves as Liaison for OCSC and interacts with appropriate areas regarding human resources, policies, procedures, assignments, and activities to achieve Division goals. Represents the Division, as needed, to internal and external organizations. Prepares reports for the OCSC. Participates in a wide variety of projects, as assigned, affecting most areas of the Division. Provides senior-level human resources support/task completion for the OCSC Deputy Commissioner. Manages calendars for OCSC Deputy Commissioner, answers calls, and coordinates and schedules meetings and conference calls. Assists with division’s budget, purchasing and maintains documentation. Provides backup assistance to the DSHS Commissioner and/or Chief Deputy Commissioner’s Executive Assistant.

Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Excellent communication skills and interpersonal skills are essential. Candidates must be flexible, dependable, and accountable to OCSC and adjust to changing priorities. Much of the work performed is self-appointed and requires a high degree of professional independence, initiative, diplomacy, discretion, and tact. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Essential Job Functions (EJFs):

25% Prepares and oversees special projects and assignments as requested by the OCSC Deputy Commissioner. Oversees the planning, implementation, coordination, tracking of assignments using facilitation skills, project planning tools, and prepares reports for the OCSC Deputy Commissioner utilizing various software, including Word, Excel, PowerPoint and SharePoint.

25% Coordinates, develops, and executes plans related to Division administrative support functions. Manages procurement cycle for the division including entering requisitions, coordinating procured services, receiving goods, manages requests and deliveries, and tracks and maintains support files. Prepares and coordinates travel for division staff and tracks requests. Assists with new hire onboarding process and IT requests. Provides technical advice and assistance to division personnel in administrative policy and procedure matters. Serves as the IT Liaison on computer deployments and any relevant systems upgrades. Responsible for informing and coordinating record retention policies and procedures for the Division. Coordinates Division space needs, moves, IT support/Telcom support where needed. Provides back up support to other areas on the 7th floor as needed.

25% Maintains calendars, identifies scheduling conflicts, and coordinates and prioritizes appointments, meetings, and conference calls for OCSC Deputy Commissioner. Coordinates all aspects of meetings, including logistics, preparing materials and handouts in advance, and keeping files organized.

10% Assigns and manages assignments related to OCSC operations; reviews written materials and advises the Division staff on DSHS policies and procedures. Develops policies, procedures, and guidelines related to DSHS activities; and ensure compliance with applicable federal, state, and local laws, and regulations. Prepares justifications for and assists in implementing procedural or policy changes. Develops policy and procedure manuals. Monitors for compliance and periodically evaluates for revisions.

10% Provides high-level consultation, support and technical assistance to senior management and section staff for Human Resources and Personnel Issues. Provides consultation and guidance on highly sensitive and confidential personnel issues. Keeps abreast of Human Resources-related policy matters to ensure compliance with State and Federal regulations. Evaluates and implements policies and procedures to ensure compliance with agency requirements. Coordinates hiring of positions for the Division. Assists and provides guidance to OCSC regarding posting, screening, interviewing, hiring, promotions, merit increases, disciplinary actions, demotions, and transfer of employees. Serves as a contact person for human resource issues for the Division. Prepares and coordinates internal New Employee Orientation, human resources processes, and employee engagement. Performs related duties and assignments as directed by the OCSC Deputy Commissioner.

5% Serves as the COOP coordinator for the Division and ensures that Division information is up to date. Assists in the coordination and recruitment of staff to serve in response efforts. Other duties as assigned include but are not limited to serving as the Section Safety Officer and back up emergency floor coordinator.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Office management, personnel administration, fiscal, purchasing methods and training techniques.
• Human resources related federal and state policies.

Skill in:

• Facilitation, negotiation, conflict resolution, problem solving, and team building.
• Project management, prioritization, and program evaluations.
• Using the Internet, SharePoint, Excel, Outlook, PowerPoint, and Word.
• Preparing/editing high level written reports and correspondence.

Ability to:

• Communicate effectively verbally and in writing.
• Supervise employees, and plan, assign and coordinate the work of others.
• Direct program activities.
• Establish goals and objectives.
• Facilitate meetings and projects and work effectively with teams.
• Analyze complex issues, draw appropriate conclusions, and initiate necessary actions to solve problems.
• Work effectively with co-workers, federal, state, and local officials and their staff, and the public.
• Organize and prioritize workload and meet deadlines.
• Maintain confidentiality.
• Perform work with a high degree of attention to detail.
• Take initiative to improve processes.

Registrations, Licensure Requirements or Certifications:

None required. 

Initial Screening Criteria:

1. Graduation from an accredited four-year college or university with a degree or four (4) years of related experience can substitute for a college degree.
2. Five years’ full-time experience providing administrative, general office, or clerical support to a senior level or C-suite/C-level executive.
3. Experience preferred using Microsoft Office at an advanced level, particularly Outlook, Word, PowerPoint, and Excel.
4. At least three (3) years’ experience in processing financial requisitions for purchasing, preparing/posting human resources job postings, and facilitating human resources tasks is preferred.

Additional Information:

No Telework

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form