Staff Services Officer

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Staff Services Officer 
Job Title: Staff Services Officer I 
Agency: Dept of State Health Services 
Department: Chronic Disease Prevention 
Posting Number: 9826 
Closing Date: 10/16/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-17 
Salary Range: $3,581.33 - $4,476.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Brief Job Description:

Under the general direction of the Chronic Disease Unit Director in the Health Promotion and Chronic Disease Section within the Community Health Improvement Division, performs routine staff services and professional administrative assistance work. Work involves planning, developing, implementing and coordinating functions to assist the Unit staff with administrative and operational functions including procurement of goods and services, tracking expenditures, travel requests, and travel reimbursement. Position plans and coordinates the development of policies and procedures and is responsible for staff training, as required. Plans and coordinates communications and interacts routinely with staff, leadership, and advisory committee/council members. Writes, edits, and proofreads correspondence. Serves as backup for other professional administrative staff in the Section. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy.

(40%) Prepares purchase requests for the Unit's programs which includes researching vendors and prices, ensuring budget coding and approvals are correct, and entering requisitions and other information into the CAPPS Financial system. Prepares travel requests and reimbursements for Unit staff as well as reimbursement for eligible advisory committee/council members. Tracks payment of invoices to the Unit’s contracted partners. Analyzes and assists programs to determine funding sources for various purchase requests. Develops, writes and implements policies and procedures for purchasing and travel, and tracks the status of Unit purchases and other requests. Maintains inventory of supplies.

(30%) Researches, develops, and provides guidance to employee inquiries regarding agency and division policies, operational processes or responsibilities. Provides training, as necessary, to ensure that staff is familiar and complies with rules, regulations, policies and procedures for the agency. Handles administrative, operational and property management functions, and records management responsibilities. Prepares documents using Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, Teams) that requires professional grammar, vocabulary, punctuation, and proofreading skills. Ensures Unit documents are managed appropriately in SharePoint and Teams.

(25%) Plans, directs and coordinates special projects, activities or events. Assists and/or leads planning activities for the Unit and advisory committees/councils. This includes assisting with scheduling and logistical planning. Produces correspondence using Word, Teams, or Outlook that requires professional grammar, vocabulary, punctuation, and proofreading skills. Responsible for monitoring all incoming phone calls to the Unit and assigning to the appropriate programs. Manages and maintains Unit schedules, coordinates meetings, and other Unit staff recognition events.

(5%) Performs other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. To perform these job duties, this position may require working the extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements.

Knowledge, Skills and Abilities (KSAs):

Knowledge of applicable rules, regulations, policies, functions and operations

Knowledge of office management principles and practices and administrative procedures

Knowledge of purchasing and financial systems

Knowledge of records management, policies and procedures

Knowledge of public health

Skill in communicating effectively both verbally and in writing

Skill in developing creative and workable solutions to highly complex problems and policy issues

Skill in performing research and providing technical assistance and guidance

Skill in use of computer related equipment, including the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs

Ability to work effectively as a member of an interdisciplinary team and with outside groups

Ability to solve problems and coordinate activities

Ability to monitor budgets and track expenditures

Ability to communicate clearly and concisely both verbally and in writing

Ability to develop and interpret policies and procedures

Ability to abide by Department of State Health Services Universal Expectations, Guiding Principles, Code of Ethics and Standards of Conduct

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

One year of experience in office management, business administration, human resource administration or budget preparation work. Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is preferred. Experience working with DSHS, HHS, or DFPS programs preferred.

Additional Information:

Information on the application must clearly state how the applicant meets initial selection criteria to be interviewed. An in-basket activity will be required at time of interview.

Agency salary policy, budget, and candidate’s qualifications will dictate final salary offer. Candidates must be eligible to work in the U.S. without employer’s sponsorship.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form