Quality Assurance Officer

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Quality Assurance Officer 
Job Title: Medical Technologist V 
Agency: Dept of State Health Services 
Department: Quality Assurance 
Posting Number: 9161 
Closing Date: 11/20/2025 
Posting Audience: Internal and External 
Occupational Category: Life, Physical, and Social Science 
Salary Group: TEXAS-B-24 
Salary Range: $5,789.18 - $6,657.55 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DBGL) 
Other Locations:  
MOS Codes: 230X,43TX,4T090,4T0X1,4T0X2,68K,68Z,71E,HS 
 
 
 

Job Description

Serves as a Quality Assurance (QA) Officer for highly advanced clinical testing laboratories:  Coordinates and monitors assessments, evaluates documentation of clinical laboratory tests and procedures, and other QA activities within assigned clinical laboratories and associated laboratory support areas.  Monitors, evaluates, and consults on the analysis of clinical samples using clinical biochemical genetics methods such as fluorometric, colorimetric, immunofluorometric, electrophoretic, molecular methods or other commonly used technology.  Performs audits and reviews of Quality Management Systems, including technical areas to ensure adherence to certification/accreditation requirements for clinical laboratory procedures in hematology, chemistry and toxicology, clinical biochemical genetics, or molecular.  Provides professional consultation and technical assistance to laboratory management, staff, public health personnel, regulatory officials, and external customers.  Works under minimal supervision by the Quality Assurance Group Manager with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions

EJF 1.  (45%) Serves as the QA Officer for assigned clinical testing laboratories within the Medical Screening Unit and associated support areas.  Coordinates and monitors assessments, documentation, and other QA activities.  Monitors, evaluates, and consults on the analysis of clinical samples using clinical biochemical genetics methods such as fluorometric, colorimetric, immunofluorometric, electrophoretic, molecular methods or other commonly used technology.   Monitors proficiency testing (PT) programs, receives proficiency samples, initiates tracking forms, reports results and files PT records for easy retrieval.  Reviews graded and ungraded proficiency survey evaluation reports and ensures that appropriate corrective actions are implemented and recorded.  Annually reviews proficiency program participation to ensure regulatory compliance.  Reviews new and revised standard operating procedures (SOPs) to ensure regulatory compliance. Reviews and verifies clinical laboratory reports for correctness and accuracy.   Monitors annual review of procedures to ensure they meet periodic review deadlines.  Reviews and approves Corrective Action and Preventive Action Requests; ensures actions are appropriate and monitors their effectiveness.  Develops, implements, and reviews policies and procedures to ensure that quality systems are effective and that appropriate regulatory and certification/accreditation requirements are met.    Consults federal publications such as the Federal Register (CFR), Clinical Laboratory Improvement Amendments (CLIA) documents, and College of American Pathologist (CAP) Checklists and confers with regulatory officials as needed.  Leads QA meetings for assigned laboratories and ensures that quality issues or problems are addressed and corrected as appropriate. 

EJF 2.  (25%) Performs audits and reviews of Quality Management Systems and processes to ensure adherence to certification/licensing requirements and laboratory policies and procedures.  Performs audits of teams or areas within the laboratory in accordance with the Internal Audit Procedure or in response to requests from laboratory management to evaluate methods in hematology, chemistry and toxicology, clinical biochemical genetics, or molecular.  Evaluates the performance of laboratory equipment and equipment documentation. Participates as CAP Inspection Team Member as required by CAP.  Observes task performance and reviews records to determine practices in use, compares practices with standards established by regulatory agencies and internal policies, reaches conclusions about the nature and extent of non-conforming practices, prepares written audit reports, presents management briefings within specified time periods, and follows up to ensure implementation of corrective actions.    

EJF 3. (20%) Provides professional consultation and technical assistance to laboratory management, staff, public health personnel, regulatory officials, and external customers.   Provides accurate, timely and professional responses to all inquiries or requests for assistance.  Researches and interprets regulatory requirements and serves as a primary contact for regulating agencies. Provides guidance to management and staff in the development and implementation of new laboratory methods and procedures in hematology, chemistry and toxicology, clinical biochemical genetics, or molecular. Presents QA training to new and existing laboratory employees.  Coordinates monthly QA meetings to communicate QA initiatives to technical staff and management.   

EJF 4.    (5%) Assists with root cause analysis of non-conformances and development of corrective and preventive action plans.  Ensures corrective actions are appropriate for the nonconformance.  Monitors effectiveness of corrective actions and provides feedback as needed.  

EJF 5.    (5%) Performs other duties as assigned.  Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills, and Abilities 

• Knowledge of Federal or laboratory accreditation regulations (such as CLIA and CAP).
• Knowledge of clinical, diagnostic, and public health laboratory testing. 
• Knowledge of laboratory information management systems. 
• Knowledge of quality assurance. 
• Knowledge of document management system requirements. 
• Skill in applying problem solving techniques. 
• Skill in use of personal computer for word processing and spreadsheet applications. 
• Skill in resolving conflict. 
• Ability to keep accurate detailed records.
• Ability to multi-task and manage multiple priorities. 
• Ability to organize data and write detailed reports with recommendations. 
• Ability to analyze complex scientific and regulatory information and reach an appropriate conclusion. 
• Ability to interact positively with peers, subordinates and upper levels of management, and to build effective working relationships. 
• Ability to work independently and make technical decisions based on review of data, professional knowledge and experience.  
• Effective oral and written communication skills. 
• Ability to manage projects.
• Ability to write standard operating procedures.

Registrations, Licensure Requirements or Certifications

1. CAP Inspection Team Member Certification is preferred. 

Initial Selection Criteria

1. At least 2 years experience testing patient samples in a high complexity CAP Accredited or CLIA Certified Laboratory.
2. Have an earned bachelor’s, master’s, or doctoral degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form