Provider Support Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Provider Support Specialist 
Job Title: Program Specialist IV 
Agency: Dept of State Health Services 
Department: Immunization Unit 
Posting Number: 7524 
Closing Date: 08/19/2025 
Posting Audience: Internal and External 
Occupational Category: Life, Physical, and Social Science 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RBB) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Works under the general leadership of Vaccine Data & Finance (VDF) manager, is responsible for providing quality and efficient customer service for vaccine providers across Texas. Work involves overseeing vaccine ordering, tracking and all customer service-related needs for the Texas Vaccine for Children (TVFC) and Adult Safety Net (ASN) programs. Provides timely responses to internal & external inquiries, and assists with vaccine order related requests and issues. Additionally, conducts outreach to ensure data quality and reporting accuracy in accordance to program grant and statutory requirements. This includes, but is not limited to, vaccine order tracking, ensuring accurate inventory management, vaccine dose level accountability per the Texas Legislative Budget Board reports, CDC, DSHS, and other internal and external stakeholders requirements.

            
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Serves as Provider Support Team member for Vaccine ordering & reporting. Handles communication with providers by conducting outreach and fielding incoming calls and emails. Contributes to effective customer service operations by addressing providers concerns in a timely, efficient and knowledgeable manner. Maintains an up-to-date knowledge of pertinent information needed to support job functions, and of the processes and procedures.

(25%) Works closely with the Provider Support Team Lead to communicate gaps in process or information needed to accomplish job responsibilities. Provides feedback Immunization Unit’s approach to delivering customer support to providers. Reviews training materials to ensure quality and consistent information is delivered to immunization providers. Maintains a strong level of professionalism and communication skills, and ensures the processes established are utilized effectively and efficiently. 

(15%) Conducts provider outreach regarding data quality and shipments. May provide information and training to providers on how to accurately report and remain in compliance with program requirements. 

(15%) Helps oversee provider vaccine transfers for the Immunization Unit, including educating providers on how to initiate requests through the state ordering system.  Evaluates data and reports on provider performance on reporting requirements.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.  

Knowledge Skills Abilities:
• Knowledge of local, state, and federal laws related to the program area
• Knowledge of public health, immunizations or vaccine-preventable diseases
• Knowledge of public administration and management techniques
• Knowledge of statistical analysis processes
• Knowledge of budget processes
• Knowledge of research techniques
• Knowledge of training and marketing techniques
• Knowledge of program management processes and techniques.
• Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software
• Skill in analyzing problems and devising effective solutions.
• Skill in critical thinking for problem solving.
• Skill in multitasking priorities.
• Ability to gather, assemble, correlate, and analyze facts
• Ability to devise solutions to problems; to market programs
• Ability to prepare reports
• Ability to develop, evaluate, and interpret policies and procedures
• Ability to communicate effectively, and to provide guidance to others
 
Registrations, Licensure Requirements or Certifications:
None  
            
Initial Screening Criteria:
• Graduation from an accredited four-year college or university with major course work in public health, social services, or a related field generally preferred
• Minimum of two years’ experience in customer support, preferably in fields related to ordering, logistics and order management
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form