Pharmacy Operations Specialist II

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Pharmacy Operations Specialist II 
Job Title: Program Specialist III 
Agency: Dept of State Health Services 
Department: Pharmacy Branch 
Posting Number: 7309 
Closing Date: 08/11/2025 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $5,178.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1111 W NORTH LOOP 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

General Description
Performs preparation work with pharmaceuticals and medical supplies in the Pharmacy Branch warehouse. Work includes performing pharmaceutical stock keeping, delivery, technical assistance duties to involve compiling and tabulating data, checking documents for accuracy, and preparing vaccines or medications for credit or destruction. Retrieves orders from the PIMS system or other electronic pharmacy program and prints the pick list. Work involves the handling and processing of medication, biologicals, and medical supplies for distribution to Regional and local public health locations. Files, produces word-processing documents, and package drugs for shipments to Class D pharmacies. Performs complex (journey-level) pharmaceutical tasks and inventory control work by assisting in drug picking and packing, drug repackaging, drug labeling, and quality control and quality assurance functions under the direct supervision of a Registered Pharmacist and in coordination with Pharmacy Branch personnel. Work includes performing pharmaceutical and medical supplies stock keeping, order processing, repackaging, relabeling, picking, and packing; compiling and tabulating data, checking documents for accuracy; correspondence with Branch customers; and preparing medications or supplies for credit or destruction. Works with warehouse inventory control software (currently PIMS), pharmacy processing software or other programs associated with processing pharmaceutical orders. Ensures compliance with established current good manufacturing practices (cGMPs) for pharmaceuticals; maintains required records and labeling; produces word-processing and spreadsheet documents; processes and packages drugs, medical supplies, vaccines, and diagnostic equipment for shipments to public health clinics and Class D pharmacies. Serves on the shipping and receiving Process Improvement Team. Works under limited supervision. Coordinates daily work with Branch Pharmacists and team members using effective teaming, communication, and collaboration skills. Directs workflow of team members in the absence of the Team Lead. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Works under the direction of the Pharmacists, Operations Manager and Team Lead.

Essential Job Functions (EJF)
40%: Receives written and automated drug orders for Public Health Regions (PHR), Local Health Departments (LHD), clinics and private providers of state purchased vaccines and biologicals for processing that have the approval from Division Director or authorized personnel. Retrieves orders from the Pharmacy Unit's Pharmacy Inventory Management System (PIMS). Fills and packs Immunization, HIV, TB, STD, vaccines, biologicals, and medical supplies to over 2000 clinics and locations statewide every month. Includes packing of dry and wet ice to insure proper temperature while in transit. Filling orders includes lot number, expiration dates on each Immunization, HIV, TB, and STD orders. Select shipping modality and prints packing slip to go into the shipment. If the order needs a different lot number assigned to it or has a discrepancy, then it is returned to the Inventory personnel with a comment explain why the order is being returned. Responsible for basic pharmaceutical calculations. Receives over 2500 medications orders monthly (over 100 received daily) to pick from inventory, pack and ship to participating PHRs, LHDs, clinics and providers. Work involves checking Pharmacy personnel’s orders to ensure the correct drug and quantity are pulled from inventory. Initials all orders as checker and /or as picker and dates the order. Determines method of shipment (Fed Ex, Central Freight). Prepares shipping labels. Coordinates pick up of shipments with DSHS mailroom and appropriate courier company. Maintains list of contact persons for field offices. Contacts field personnel via courier tracking system and/or telephone after refrigerated shipment is made and again to see if shipment is received.

20%: Receives and stocks Immunization vaccines, TB, STD, Hansen’s, biologicals, HIV medication and medical supplies. Uses Unit's electronic inventory management system and bar code scanning equipment to complete receiving and stocking functions. Maintains inventory of vaccines and biologicals on computer database. Checks quantities received against invoices for discrepancies. Completes required receiving documentation and communicates findings to the warehouse Team Lead or inventory control personnel as appropriate according to Unit policies and procedures. Documents lot numbers, expiration date and verifies quantities receive on Immunization, TB, and STD orders received. Accurately and correctly enter information into PIMS and stock material in warehouse. Any discrepancy is documented and given to the inventory personnel. Performs duties for routine physical inventory counts of pharmaceuticals and medical supplies coordinating with Unit Pharmacists, Team Leads and/or inventory control personnel. Completes and provides physical inventory records to inventory control personnel for verification. Performs backup shipping functions for fulfilled orders.

15%: Assists Pharmacists in operating drug repackaging equipment to repack and relabel bulk drugs into unit of use containers for shipment to Class D pharmacies and public health clinics. Operates automated drug repackaging machines to repackage TB medications into unit of use packets for Directly Observed Therapy (DOT) doses and STD medications into unit of use packets. Operates drug labeling equipment to label TB, STD and Hansen’s Disease medications or other medications accurately and in a timely manner. Performs picking and packing functions to complete medication orders for shipment. Utilizes Unit's electronic inventory management system and bar code scanning equipment to accomplish order processing and inventory control functions. Performs drug repackaging and relabeling functions in compliance with Branch policies and procedures, and state and federal laws and regulations, including cGMPs. Creates specific medication labels for Public Health Regions (PHRs) and local health departments (LHD) and labels medications for distribution. Completes and maintains quality control records and production records, including sample labels, for all required drug repackaging and relabeling functions and production batches.

10%: Serves on the shipping and receiving Process Improvement Team. Types shipping labels and provides special reports to the Inventory Coordinator, Pharmacists and/or managers. Performs repackaging functions such as breaking bulk-size containers of drugs into optimum size-of-use containers under the direct supervision of a pharmacist. Enters the orders into the computer and determines that the information such as generic name, expiration date, and lot number are properly recorded on the label. Prints the labels and places them on the vials. As a member of the Pharmacy Unit's quality control unit, conducts reviews and evaluations of equipment, machines and pharmaceutical supplies used in drug repackaging and relabeling and makes recommendations for business process improvements. Assists in training Unit employees on picking, packing and shipping medications. Completes and maintains maintenance and cleaning records according to Branch policies and procedures. Prepares correspondence and work documents using MS Office (Outlook, Word & Excel) software. Other duties or projects as assigned.

10%: Provides assistance to Unit customers; corresponds with public health clinics and pharmacies in regard to order details, processing, shipping and receiving of vaccines, medications and medical supplies; inventory of drugs and accuracy of reported information. Communicates with several Program via email or phone concerning discrepancies. Verifies the information which includes pulling the order and checking the product name, quantity, who filled and check the order before it was shipped. Also, checks FedEx for tracking information to verify receipt of medications. Implements corrections of the order as needed. Assists Pharmacists and inventory control personnel in conducting periodic product inventories.

5%: Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Available to pack emergency orders after hours and deliver to common carrier for emergency shipping. Such participation may require an alternate shift pattern assignment and/or location.

Licensure, Certification or Registration (Required)
Must have a current Texas Driver’s License.
Must have an active Texas Pharmacy Technician License

Knowledge, Skills and Abilities
Proficient in medical and pharmaceutical terminology
Knowledge of applicable state and federal pharmaceutical laws and regulations
Familiarity with administrative and personnel policies
Skilled in pharmaceuticals repackaging and labeling equipment operation
Strong mathematical and pharmaceutical calculations
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy
Excellent written communication skills
Effective telephone and interpersonal communication skills
Skilled in typing, word processing, and document management
Ability to train and support Pharmacy Technicians in repackaging and labeling
Demonstrated ability to adapt to new techniques, tools, and processes
Strong organizational skills with the ability to prioritize and manage multiple tasks
Capable of working independently and collaboratively in a team environment
Ability to lift and move 50lbs as needed
Strong problem-solving skills and ability to interpret and apply policies and procedures
Proven ability to follow written and verbal instructions with attention to detail
Able to establish and maintain effective working relationships with colleagues and staff in various areas inside and outside of the organization

Initial Screening
Must have active Texas Pharmacy Technician license

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form