Monitoring Manager

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Job Description:

Under the supervision of the CMS Monitoring Branch Manager, provides leadership and support in contract management by participating in contracting activities such as quality management activities, extensive post-execution monitoring to support DSHS agency contracts.  With minimal supervision, and with extensive latitude for the use of initiative and independent judgment, performs highly advanced, senior level, technical and consultative work related to contract development to closeout within the Contract Management Section (CMS).

Responsible for tracking contract execution, reviewing and tracking receipt of contract performance reports, deliverables, monitoring events, and other pertinent data as it relates to contractor performance.  Responsible for implementing goals and objectives; developing contract guidelines, policies, and procedures; developing schedules, priorities, and standards for achieving established contract requirements; monitoring contract compliance with federal and state laws, rules, regulations, guidelines, policies, and procedures.  

Provides high-quality customer service to external and internal customers by providing prompt responses to inquiries, taking the initiative to solve problems, exercising flexibility, continuing to seek improvements, and provide technical assistance when applicable.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF 1.   Performs the monitoring and maintenance of contract reporting and tracking databases, including detailed quality assurance and analysis of key contract requirements.  Track the execution status of contracts and amendments, perform regular data analysis of contract information in the SCOR contracting system.  Work with internal partners regularly to coordinate risk assessments, deliverable tracking, and confirmation of contract monitoring events post execution.  Routine communication and follow up with internal and external partners to ensure contract compliance.  Coordinate contract closeout activities including SCOR audit of all documentation, review of financial close out activities, and preparation of contract close out packet. Ensures all contract closeout activities are performed according to DSHS policy. Completes analysis of contractor performance by reviewing contractor expenditure data, performance reports, technical assistance and training documentation, and other pertinent data as it relates to contractor performance. (35%)

EJF 2.   Coordinates the risk assessment process for contract monitoring and planning.  Facilitate collaborative meetings with Program and assigned contract manager to determine monitoring events schedule and finalize monitoring plan. Coordinate monitoring reviews to encompass both financial and programmatic compliance. Performs SCOR audit and work with all pertinent parties to resolve identified issues outlining criteria/requirements/processes and recommending appropriate dispositions. (25%)

EJF 3. Prepare highly professional management reports for contracts on a weekly basis, including special report requests, all completed within critical timelines and with a high degree of accuracy. Maintain contract information using Microsoft Excel to compile data, add necessary formulas/calculations, and format final output for proper intended audience. Communicates the results and recommends actions on a routine basis to program and other Department staff as appropriate. (20%)

EJF 4. Provides excellent customer service through written and oral communication with contractors. Coordinates resolution of contractor issues, communicates to appropriate contractor and internal staff, and ensures implementation and resolution of contract sanctions or corrective action plans.  As needed, monitors contract performance by examining billings, fiscal data, and eligibility determinations for compliance with terms of contract and policies. Provides guidance to internal and external customers regarding contract administration, policies, and procedures. Identifies training needs and determines how training should be conducted.  (10%)

EJF 5. Participates in the development of contract administration policies and procedures.  Responsibilities include implementing goals and objectives to support agency-wide strategic plans, polices, and procedures. Serves as subject matter expert related to contract management on assigned workgroups in coordination with Grant management, accounting units, legal, Independent Fiscal Support and Oversight, and division programs. May manage special projects as required or requested. May prepare special correspondence or reports, analyze data, and compile statistical reports or surveys using Word and Excel or other word processing and spreadsheet applications. (5%)

EJF 6.   Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. (5%)

Knowledge Skills Abilities:

• Knowledge of DSHS programs, applicable standards, policies, functions, and the mission and agency role in meeting the program's health objectives and priority health outcomes.
• Knowledge of contracting regulations, of business administration and accounting principles and practices, and of policies and procedures of contract management and administration.
• Knowledge of audit priniciples, process improvement, and quality management.
• Knowledge of the State of Texas budgeting and other financial policies and procedures.
• Knowledge of Texas legislative processes and public accountability systems.
• Knowledge of state and federal legislation as they relate to DSHS services and state and federal laws, agency regulations, policies, rules and requirements pertaining to the provision of health services.

• Skill in project management and prioritization.
• Skill in problem solving and conflict resolution.
• Skill in communication including the effective organization and presentation of information, both orally and in writing.
• Skill in preparing written analyses and administrative reports and special projects as assigned.
• Skill in analyzing and solving problems and making recommendations affecting overall contracting activities; and comprehensively and accurately evaluating different types of administrative reports.
• Skill in providing leadership and managing diverse program and administrative personnel in a team environment; communicating on issues and coordinating oversight across multiple cross-functional divisions.

• Ability to review and interpret contract requirements and specifications.
• Ability to interpret policies and develop effective operating procedures for the Contract Management Section
• Ability to deal effectively with state and local officials and the public.
• Ability to lead or work as part of a team.
• Ability to perform and prioritize multiple tasks, assignments and projects.
• Ability to interpret and apply federal and state statutes, regulations, agency rules, policies and procedures related to contracts.
• Ability to evaluate financial data for reasonableness, necessity, and conformity to contract requirements.
• Ability to make independent and sound technical judgment and to analyze new situations when they are encountered.

Initial Selection Criteria:

Experience in contract development, contract management, or contract monitoring work with a state agency preferred.

Experience in tracking deadlines, assessing performance, and reporting results.

Experience in using Microsoft suite including Excel.

Experience in data entry.

Licensure, Certification, or Registration Required:

Certified Texas Contract Manager (CTCM) is preferred or must be obtained within first year of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form