Manager III

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Brief Job Description:

Manages the Vital Statistics Section (VSS) Registration and Records Management groups daily program activities; providing direction and guidance. Oversees the preparation of weekly management and productivity reports and studies related to the Registration and Records Management program areas. Work involves establishing program goals and objectives, developing and approving activity timelines and schedules, setting priorities and standards for achieving goals; and managing evaluation activities. Directly supervises a multidisciplinary Registration and Records Management staff. Serves as the liaison to the Department of State Health Services (DSHS) Governmental Affairs program regarding legislative inquiries made by State Legislature. Acts as liaison and provides consultation and technical assistance to stakeholders including local registrars, county clerks, funeral directors, birth registrars, midwives, doctors, and justices of the peace. Assists the Registration & Reporting Branch Director in developing and reviewing legislative bill and cost analysis pertaining to records issuance.  Advises and consults with the Registration & Reporting Branch Director on standard customer applications received requesting registration and records management information. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.

Essential Job Functions (EJFs): 

35% Manages activities of VSS staff, which include providing direct assistance to customers by disseminating complex technical information via telephone, direct contact, E-mail or correspondence; reviewing, evaluating, and making technical/ judgmental decisions regarding vital record issuance; determining acceptability of customer requests for services, fees and legal documentation insuring compliance with Texas Statutes, rules and regulations; utilizing complex automated applications/programs for information retrieval, data entry and issuance and processing of vital records; utilizing word processing software to compose and prepare routine  and non-routine correspondence; and developing, coordinating and maintaining record keeping and filing systems. Oversees the preparation of Registration and Records Management productivity and management reports and studies. Oversees VSS Registration and Records Management special investigations, research studies, and internal audits which include fact gathering and documenting information; researching the issue/situation; conducting interviews/meetings and making recommendations. Establishes goals and objectives, schedules, and evaluation activities for the VSS Registration and Records Management areas. Assists the Registration & Reporting Branch Direcort in developing and reviewing legislative bill and cost analysis pertaining to records issuance.

30% Directly supervises a multidisciplinary Registration and Records Management staff. Supervision includes screening, interviewing, and hiring positions, assigning work, developing performance standards, completing performance evaluations, and counseling, recommending personnel or disciplinary actions and leave approvals. Manages staff development to ensure and encourage high standard of work output. Works on continuous process improvement in assigned work areas.

25% Advises and consults with the Registration & Reporting Branch Manager on non-standard customer applications received requesting issuances. Advises the Registration & Reporting Branch Director on production status and program development of Registration and Records Management activities on a regular basis and recommends procedures for more effective utilization and/or corrective actions. Serves as the liaison to the DSHS Governmental Affairs program regarding legislative inquiries made by State Legislature regarding constituent requests for issuing vital records or application status. Represents the business functions of the Registration and Records Management areas at meetings, hearings, trials, conferences, and seminars, or on boards, panels, and committees.

10% Performs other related duties, as assigned. Performs duties in the absence of the Registration & Reporting Branch Director. DSHS employees are expected to support this mission either by actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or COOP activation.

Knowledge, Skills and Abilities (KSAs): 

Knowledge of: 

Knowledge of local, state, and federal laws and regulations that affect vital statistics.

Knowledge of Vital Statistics relationships and dynamics.

Knowledge of the principles and practice of vital statistics administration and management.

Knowledge of human resource procedures and policies.

Knowledge of computer software applications.

Skill in: 

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skill in operating computers and applicable computer software such as Microsoft Office.

Skill in effective leadership, management and administration.

Skill in strategic planning and management.

Skill in planning administrative priorities and executing program requirements.

Skill in program activity prioritization and program evaluation.

Skill in implementing quality control activities.

Ability to: 

Ability to develop and evaluate administrative policies and procedures.

Ability to prepare reports.

Ability to promote team building and establish effective working relationships with internal and external partners.

Ability to manage Vital Statistics program activities.

Ability to communicate effectively both in writing and orally.

Ability to plan, assign, and supervise the work of others.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to work and communicate in a culturally diverse environment.

Ability to establish programs goals and objectives.

Ability to prioritize, schedule, assign, and monitor completion of assignments.

Ability to identify and approach problems in a logical and proactive manner; evaluate alternatives and solve them using sound judgement, implementing effective solutions.

Ability to supervise, lead activities and assign duties to administration and technical staff.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria: 

Graduation from an accredited four-year college or university with major course work in public health, administration or social science is required.

Three years experience interpreting vital statistics policies, procedures and regulations, or interpreting local, state and federal.

Three years experience communicating verbally and in writing with diverse professionals, customers, government officials and/or the general public.

Three years work experience developing reports and presentations using Microsoft Word, Excel, Visio, PowerPoint.

Additional Information: 

This position is required to be on-site and to ensure business continuity. This position DOES NOT have option for telework.

To be considered for an interview, applicants must demonstrate a clear match to all initial criteria in the EMPLOYMENT HISTORY and SUMMARY OF EXPERIENCE SECTIONS of the application. Resumes will not be considered.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form