License & Permit Specialist II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: License & Permit Specialist II 
Job Title: License and Permit Spec II 
Agency: Dept of State Health Services 
Department: Environmental 
Posting Number: 6878 
Closing Date: 07/21/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-14 
Salary Range: $3,095.33 - $4,594.50 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 0100,0111,0170,3F5X1,HM,PN,PERS,SN,YN,YNS 
 
 
 

**PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.**

Hybrid - This position is eligible to telework on a part-time basis (up to 3 days per week). Selected candidate must have the ability to provide a reliable internet service in a home office location free from distractions that will provide the ability to ensure confidentiality of work product.

The License and Permit Specialist II in the Environmental & Sanitation Licensing Branch Environmental Section performs journey-level administrative support and licensing processing work related to the certifying, licensing, permitting, and registering of Individuals and Businesses in the Asbestos, Lead, Abusable Volatile Chemicals (AVC), Hazardous Consumer Products Registration (HazPro), Tattoo & Body Piercing (tbp), and Youth Camps Programs. Performs moderately complex data entry using the Regulatory Automation System (RAS), VERSA, and word processing functions using letter templates in MS Word. Monitors open applications and withdraws applications in accordance with established branch polices.  Initiates refund requests in accordance with state rules.  Forwards work logs to the team lead for quality assurance (QA)/ quality control (QC) checks.  Assists with the development and maintenance of standard operating procedures (SOPs).  Works under general supervision with limited latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule under agency leave policy. Performs other duties not listed as assigned.  

ESSENTIAL JOB FUNCTIONS:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF 1. (40%) Initial Applications: Process and create initial applications for Asbestos, Lead, AVC, Hazpro, Tbp, and Youth Camps programs.  Input demographics, contact history, supporting documentation validation, and after-action reports into VERSA database.  Request and validate supporting documentations such as certificates of insurance, training documentation, zoning verifications, lists of experience, and standard operating procedures for application processing.  Create and issue deficiency letters in accordance with agency rules when applications do not meet requirements for approval. Monitor open applications in order to withdraw applications that have past the applications processing time frames and initiate compliance actions on those applications.  Monitor deficient applications to ensure that application processing time is maintained and initiate compliance actions as necessary.  Submit work performed lists to the team lead for QA/QC actions.  Interpret and apply federal laws, state rules, and branch policies in the performance of duties.  Provide customer service to agency staff, other agency staff, applicants, licensees, and the general public in a timely a courteous manner.  Forward applications with holds to the team lead for action. Initiate refund requests in accordance with agency rules and forward to the team lead for action. 

EJF 2. (40%) Renewal Applications: Process and create renewal applications for Asbestos, Lead, AVC, Hazpro, Tbp, and Youth Camps programs.  Input demographics, contact history, supporting documentation validation, and after-action reports into VERSA database.  Request and validate supporting documentations such as certificates of insurance, training documentation, zoning verifications, lists of experience, and standard operating procedures for application processing.  Create and issue deficiency letters in accordance with agency rules when applications do not meet requirements for approval. Monitor open applications in order to withdraw applications that have past the applications processing time frames and initiate compliance actions on those applications.  Monitor deficient applications to ensure that application processing time is maintained and initiate compliance actions as necessary.  Submit work performed lists to the team lead for QA/QC actions.  Interpret and apply federal laws, state rules, and branch policies in the performance of duties.  Provide customer service to agency staff, other agency staff, applicants, licensees, and the general public in a timely a courteous manner. Forward applications with holds to the team lead for action. Initiate refund requests in accordance with agency rules and forward to the team lead for action.

EJF 3. (15%) Administrative support: Answer main phone line calls in accordance with assigned schedules. Assist the team lead with the creation and maintenance of SOPs. Monitor supply usage of office stock and Notify branch manager or designee when stock levels are low. Assist the Team Lead in monitoring application processing time frames for assigned programs. Receive, sort, date stamp, scan, and distribute mailed in applications. Process and sort returned mail, search the database for other addresses, contact applicant or licensee to verify mailing information, and search the internet for new addresses on return mail. Process the daily remittance for assigned programs, remittance may be in paper or electronic formats, reconcile fee payments as needed. Reconciliation involves researching payments, mail logs and working with other divisions within the department to account for payments and ensure they are assigned to correct budgets. Maintain Electronic and Paper records in accordance with the DSHS retention schedule.  Assist with mass printing and mailouts.  Assist other personnel as required.

EJF 4. (5%) Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of fee processing/reconciliation

Knowledge of application processing

Knowledge of document scanning

Knowledge of mail processing

Skill in using MS word, outlook, Excel, SharePoint, and Adobe Pro.

Ability to provide customer service

Ability to evaluate and determine eligibility of applications

Ability to use database systems

Ability to work with a team

Ability to interpret regulatory statutes, rules, policies, and procedures

Ability to follow policies and procedures

Initial Selection Criteria:
Experience processing applications.
Experience using database systems.
Experience providing customer service.
Able to travel a minimum of 5% of the time.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form