Field Services Manager

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Field Services Manager 
Job Title: Manager I 
Agency: Dept of State Health Services 
Department: VS Reporting&RegistrationBrnch 
Posting Number: 8180 
Closing Date: 02/12/2026 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-22 
Salary Range: $5,000.00 - $6,100.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHR) 
Other Locations:  
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

Brief Job Description:

Under the direction of the Branch Director, the Field Services Manager is responsible for leading statewide efforts for the improvement of vital records registration in Texas. Performs routine managerial work overseeing the daily operations and activities of field services programs. Trains, leads, assigns, and/or prioritizes the work of the field services staff. Supervises Team Leaders and program staff, establishes program goals and objectives, and develops guidelines, procedures, policies, rules and standards for achieving Branch goals. Assesses and provides training, curricula, methods and materials. Provides direct assistance to the State and the State Registrar, conference planning and stakeholder trainings. Provides assistance to stakeholders, Department and Unit staff in completing vital records/reports and communications. Work involves coordinating with team leads, other Branches in VSS, local registration officials, and state and federal agencies. Work performed requires extensive specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the collection of demographic and statistical data on vital records. Oversee the monitoring and oversight of vital statistics providers (i.e. local registrars, birth facilities) for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas. Oversees the local registrar self-assessment and desk audit process to ensure standardization of statutory and contractual requirements for improved data quality reporting and taking corrective action as needed. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders (i.e. physicians, attorneys, county clerks, justices of the peace, funeral home directors, midwives, birth hospitals, elected officials, medical examiners, hospitals, and the general public) on vital statistics initiatives. 

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(45%) Manage and supervise the daily operations and activities within Field Services team, which performs advanced monitoring and oversight of vital statistics providers (i.e. local registrars, birth facilities) for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas. Oversees the execution of comprehensive surveys to ensure standardization of statutory and contractual requirements for improved data quality reporting and takes corrective action as needed. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders (i.e. physicians, attorneys, county clerks, justices of the peace, funeral home directors, midwives, birth hospitals, elected officials, medical examiners, hospitals, and the general public) on vital statistics initiatives. Facilitates special investigations and program analysis, which includes working with the Office of Inspector General and Secretary of State Office and U.S. Immigration and Customs Enforcement.

(35%) Supervises team to ensure team goals and objectives are achieved, customer requests are processed timely and accurately. Monitors the compliance of team in accordance with the Texas Health and Safety Code, Texas Family Code, Texas Administrative Code, the Texas Criminal Code, and agency policies and procedures including confidentiality requirements. Collaborates with local registration officials to assure the public receives accurate interpretations of the statutes orally and in writing and with other agencies concerning contracts and vouchers. Responsible for coaching, developing and the timely documentation of employee performance and behavior.

(15%) Oversee the development of high level trainings, workshops and conferences with statewide scope. Conducts presentations pertaining to program services and communicates legislative and/or policy changes to stakeholders. Supervises the development of new curricula and methodology for presenting vital statistics information, oversees marketing efforts, solicits speakers and sponsorships, obtains CEU's for stakeholders, compiles evaluations and reports findings to management.

(5%) Other duties as assigned. Other duties may include actively participating and/or serving in a supporting role to meet the agency's obligations in response and/or recovery or COOP activation. Such participation may include an alternate shift period assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of policies, regulations and rules of the vital statistics program.

Knowledge of public health perspective in relation to vital records registration.

Skill in:

Skill in performing monitoring of providers for compliance.

Skill in public speaking and making presentation to large and diverse groups.

Skill in analyzing and evaluating highly complex program and policy issues.

Skill in implementing continuous improvement methodologies on assigned projects.

Skill in project management.

Skill in the use of performance measures, surveys and statistical data analysis.

Skill in communicating effectively both orally and in writing.

Skill in the use of computer and related equipment including program vital registration software and Microsoft Office to include email, word processing, spreadsheet, database, or presentation software programs.

Skill in website programing and design.

Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts.

Ability to:

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to interpret statutes and guidelines to stakeholders and the public.

Ability to analyzes legislation (i.e. riders, bills, TAC), conducts fiscal impacts and develop recommendations for improving policy and programmatic functions relating to the implementation of legislative initiatives.

Ability to develop work plans, coordinate administrative assignments, and adhere to strict deadlines.

Ability to lead workgroups, projects, and meetings.  

Registrations, Licensure Requirements or Certifications: 

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university; experience may be substituted on a year-per-year basis.

Experience working with confidential or vital statistics records.

Experience interpreting statutes, rules, regulations, policies and procedures.

Experience in planning and conducting trainings, conferences, or workshops.

Experience developing training curriculum/materials.

Experience in public speaking.  

Additional Information:

This position is required to be on-site and to ensure business continuity, daily attendance is key.

To be considered for an interview, applicants must demonstrate a clear match to all initial criteria in the EMPLOYMENT HISTORY and SUMMARY OF EXPERIENCE SECTIONS of the application. Resumes will not be considered.  

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form