Director of Compliance Operations

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Director of Compliance Operations 
Job Title: Director IV 
Agency: Dept of State Health Services 
Department: Compliance Operations 
Posting Number: 11771 
Closing Date: 01/08/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-29 
Salary Range: $8,488.33 - $11,550.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations: Austin 
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Brief Job Description:

The Director IV provides highly advanced senior-level and consultative services and technical assistance under the Deputy Commissioner for the Office of Compliance and System Coordination (OCSC). Duties include: Provide guidance and direction to staff within a broad range of OCSC division responsibilities; Coordinates and oversees special projects and assignments within the Compliance Operations (CO) section; evaluates section operations and recommends or leads improvements; develops and monitors strategic and organizational development plans for the CO section; plans and implements new initiatives; and facilitates communication and collaboration within the CO section, across agency divisions and with stakeholders. Oversees and prepares objective reports, formulates strategic solutions to problems, and supervises CO team members. Oversees the CO budget and serves as legislative, rules, and advisory committees’ liaison for OCSC. Oversees the development of CO section policies, procedures and guidelines related to DSHS activities. Attends and presents at executive and senior-level meetings, committees, taskforce and interagency workgroups as requested. This position facilitates continuous process improvement and identification of opportunities for service delivery benchmarks within CO. Manages the Executive Operations and Process Improvement units as well as a team of compliance professionals including the Policy Coordinator, Rules Coordinator, Privacy Officer, Senior Audit Coordinator, and OCSC Senior Advisor. The Director works with executives and staff across the agency to continuously improve services and programs by implementing best practices and promoting effective utilization of available resources. The Director plans, assigns, and supervises, the work of others and works under the minimal direction of the OCSC Deputy Commissioner with extensive latitude for the use of initiative and independent judgment. Responsibilities also include representing the OCSC Deputy Commissioner as needed to report on or provide direction for agency issues and assignments.

Essential Job Functions (EJFs):

EJF 1 (20%) At the direction of the OCSC Deputy Commissioner, manages special projects in support of Compliance Operations (CO), including the Executive Operations and Process Improvement teams. Provides supervisory authority over the CO team members and unit managers. Manages the CO team and human resources to ensure effective and efficient compliance operations. Facilitates cross-divisional conversations and cooperation to identify agency-wide business needs. Strategizes solutions to agency needs and seeks consensus on best practices. Oversees the development of policies, procedures, and guidelines to support business functions. Develops work, resources, risk assessment/mitigation, communication, and other relevant plans.

EJF 2 (20%) Supports the strategic direction of the OCSC Deputy Commissioner. Represents the OCSC Deputy Commissioner and provides coverage for division oversight as needed. Attends meetings on behalf of the OCSC Deputy Commissioner as requested and provides direction regarding agency issues and assignments. Establishes effective relationships to meet the agencies and division needs. Collaborates and communicates with executives, management, employees, and external stakeholders in a professional manner. Attends and presents at executive and senior-level meetings, committees, task forces and interagency work groups as needed. Represents DSHS and OCSC by making presentations, providing information and testimony, collaborating with stakeholders, other state agencies, and federal partners. Responds to requests by legislators and other public officials. Prepares presentation materials to be used for the OCSC Deputy Commissioner meetings, DSHS Executive Team meetings, and Commissioner Briefings as needed.

EJF 3 (20%) Leads, organizes and supports activities and long-term planning for the CO section in alignment with OCSC division purpose and values. Establishes long- and short-term goals and objectives, and standards for the CO section in alignment with division goals and values. Develops long-term plans and communications materials to communicate the strategic direction, priorities, value, and service offerings of the OCSC Deputy Commissioner. Oversees and prepares objective reports, formulates strategic solutions to systematic problems both within the division and across the agency as directed, and advises the CO team members accordingly. Facilitates alignment and coordination of division functions toward the agency and division strategic goals and objectives, develop priorities and standards for achieving goals, and directs evaluation activities.

EJF 4 (20%) Provides quality advice, guidance, oversight and consultation in the areas of agency policy, rules, privacy, internal audit, and support service agreements. Provides senior-level consultative guidance and oversight to the directors over the Executive Operations and Process Improvement units. Provides guidance and support to OCSC sections on policy, planning, division budget, and operations of the division, including employee engagement and division wide assignments and reporting. Coordinates as needed with associate deputy commissioners in other divisions and enhance division-to-division collaboration. Works with program staff and key stakeholders agencywide to develop recommendations and proposals for implementing initiatives.

EJF 5 (15%) Oversees and manages the DSHS rulemaking process and provides senior-level consultative services to DSHS programs regarding the Texas Administrative Code and Texas Register requirements. Coordinates with DSHS and HHSC stakeholders on rule projects and advisory committees’ coordination. Oversees the DSHS rulemaking process and supervises the Rules Coordinator. Provides guidance and support to DSHS leadership and programs on rule planning, writing, and procedures of the agency. Works with DSHS program staff and key senior stakeholders to implement legislative mandates, coordinate public hearings, manage expedited projects, and gain efficiency where needed in the rule process. Works with HHSC key stakeholders on rule projects planning, reviews, executive council preparation, and executive leadership approvals.

EJF 6 (5%) Actively participates and/or serves in a supporting role to meet the agency's obligations for disaster responses and/or recovery or Continuity of Operations Plan (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of strategic long-term planning and evaluation; policy analysis; process improvement, organizational development and behavior; governmental business-related policies and processes; public health systems.

Knowledge of local, state, and federal laws, regulations, administrative rules, HIPAA privacy rules, program policies, and procedures relevant to DSHS programmatic and administrative areas.

Knowledge of HHS programs and services.

Knowledge of the Texas legislative process.

Knowledge of the principles and practices of public health.

Knowledge of grant administration, contract management, and project management.

Skill in facilitation, negotiating, conflict resolution, and team building; effective customer service practice and providing technical assistance to a variety of stakeholders; developing and implementing strategic plans, procedures, and reports; organizing and prioritizing workload.

Skill in use of a computer and standard office software.

Skill in analyzing problems and devising effective solutions.

Skill in report writing and presenting findings.

Skill in managing multiple simultaneous priorities and/or projects.

Ability to communicate effectively in both verbal and written forms; work effectively with executives, managers, co-workers, federal/state/local governmental officials, industry, and the public; interact effectively and professionally with individuals; exercise independent judgment, set priorities, and adapt to shifting priorities; manage projects effectively and produce quality work within short deadlines; gather, assemble, correlate, and analyze facts; develop and evaluate policies and procedures.

Ability to lead teams.

Ability to develop junior and senior staff professionally.

Ability to compile, review, and analyze data.

Ability to prepare reports, maintain accuracy, and attention to detail.

Ability to communicate effectively, both orally and in writing to a wide variety of audiences.

Ability to gather information from a variety of sources and synthesize and translate detailed information into simpler terms.

Ability to plan, organize, and conduct assigned phases of complex projects.

Registrations, Licensure Requirements or Certifications:

Not applicable.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in public administration, public health, social work, social studies, sociology, business administration, or a related field is required.

Advanced Degree Preferred.

At least seven years full-time experience in public administration, public health policy or a similar field in progressively advancing leadership positions. At least five years’ experience supervising senior managers or directors.

Additional Information:

• Applicants selected for an interview will be required to provide a writing sample that may include a formal report, rule excerpt, memo, or research project that was prepared in a professional or academic capacity, to demonstrate technical writing skills.
• There will be no in-basket exercise after the interview.
• If selected, a candidate must be able and willing to provide current and previous work references before the final offer of employment is extended.

Position is 100% in the office.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form