Congenital Syphilis Operations Director

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: Congenital Syphilis Operations Director 
Job Title: Director I 
Agency: Dept of State Health Services 
Department: Congenital Syphilis 
Posting Number: 10719 
Closing Date: 11/11/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $8,581.67 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations: Austin 
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Job Description:

Under limited direction of the Data Analytics & Special Projects (DASP) Director IV, the Director I, will perform advanced managerial work providing performs advanced (senior-level) managerial work providing direction and guidance in the strategic operations and planning of the Congenital Syphilis (CS) Operations, including management of staff at the Department of State Health Services Central Office in Austin. Directs all planning for the Branch, including strategic planning, identifying key performance measures, goal setting, grant development and funding, assurance of the CS Hotline case management system and continual quality improvement. Ensures scientific integrity of registry methods, data collection, compilation, analyses, and dissemination. Provides administrative and strategic direction to the program team assuring cooperation of medical providers and collaboration with local and regional health departments, other external agencies, community members and researchers. Develop and implement policy and procedures for the Branch. Develops, reviews and approves the Branch budget. Coordinates responses to assignments from Section and Division. Represents the agency at hearings, trials, legislative sessions, conferences and seminars or on boards, panels, and committees. Works with external partners to set CS hotline consultation and prevention priorities and represents CS Operations on local, regional, state, and national level. Has extensive latitude for the use of initiative and independent judgment. To perform these job duties, this position may require working extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 

40% Provides day-to-day direction of program activities within the Congenital Syphilis (CS) Operations. Directs development of methods, procedures, and operating instructions for a coordinated statewide Congenital Syphilis Provider Consultation Hotline. Directs preparation of program plans, processes, goals and objectives, program implementation, monitoring, evaluation, and process improvement. Serves as program representative in Congenital Syphilis Expert Workgroups. Develops and manages the Branch budget, reviews and manages program expenditures. Assures the Branch is in line with state and federal legislative mandates. Coordinates responses to assignments as required by the Section or Division. Oversees assignments related to state legislation, including development of Exceptional Item requests, bill analysis, cost estimates, and legislative inquiries.

25% Provides overall direction to the including the collection, maintenance, analysis according to national standards and accepted methods. Uses strategic planning to achieve and maintain Congenital Syphilis Provider Consultation Hotline, establishes goals and objectives, and provides vision and leadership. Develops and implements appropriate dissemination of data and promoting Congenital Syphilis Provider Consultation Hotline data for evaluation and research purposes. Conducts and/or collaborates Congenital Syphilis studies of state and national interest and publishes study findings. Presents study findings at scientific and professional meetings. Represents the agency at hearing, trials, legislative sessions, conferences and seminars or on boards, panels, and committees.

20% Serves as spokesperson for the Congenital Syphilis Provider Consultation Hotline and acts as liaison to other state agencies, special public and private groups, health and medical communities and associations, the legislature, the media and other professionals concerning the functions, policies and procedures related the hotline and related data. Actively participates and represents the  Congenital Syphilis Provider Consultation Hotline on state and national meetings or conferences such as the Annual STD Centers for Disease Control and Prevention, Syphilis Prevention workgroups and CDC, and committees to promote achievement of shared goals and objectives Congenital Syphilis prevention.

15% Supervision and management of staff. Responsible for hiring and selection, plans, assigns, and supervises the work of direct reports and guides the development of staff priorities, initiatives, and work schedules to achieve objectives and performance indicators. Conducts performance evaluations, recommending personnel disciplinary actions, scheduling and approving leave and monitors the ongoing activities of staff.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location. To perform these job duties, this position may require working extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements.

Knowledge Skills Abilities:

List any knowledge, skills, and abilities here for the expectations that the incumbent should have to perform the duties of this position.

Knowledge of local, state, and federal laws and regulations relevant to program activities

and/or business functions; business and management principles involved in strategic

planning, resource allocation, and leadership techniques; and the principles and

practices of public administration and management.

Knowledge in supervision of employees such as hiring, staff development, evaluation, and counseling of employees, and identification and implementation of human resources, information technology, financial and grant management, and daily section project coordination activities.

Knowledge of public health policy and state and federal agency laws and regulations related to community health services.

Knowledge of the principles and practices of public health administration and management.

Knowledge of the Texas legislative process and state and federal laws pertaining to public health.

Knowledge of community health care delivery needs and barriers among diverse Texas populations.

Knowledge of agency budget and accounting principles and applications.

Knowledge of best practices in community health service delivery.

Skill in establishing plans and setting objectives and goals that support an overall

business strategy; decision-making, including assessing risk and using good judgment to

inform decisions and recommendations to leadership; and conflict resolution and

working quickly and collaboratively to solve problems.

Skill in operational planning, including developing branch activities, goals, and objectives for strategic planning, development, and evaluation.

Skill in developing and implementing contracts and applications.

Skill in identifying resources needed to accomplish service delivery objectives and budget development.

Skill in developing and evaluating administrative policies, procedures, and protocols.

Skill in identifying, evaluating, and solving issues and implementing effective solutions.

Skill in managing multiple and competing priorities.

Skill in quality improvement for program evaluation implementation.

Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate agency policies and procedures; to prepare concise reports; to communicate effectively; and to supervise the work of others.

Ability to plan, organize, and complete multiple activities in a timely fashion.

Ability to plan, assign, and supervise the work of others.

Ability to work in a professional manner with employees and the public including establishing and maintaining effective working relationships with diverse individuals and groups.

Ability to express ideas clearly and concisely both verbally and in writing.

Ability to work with the legislature and produce effective results.

Initial Selection Criteria:

Graduation from an accredited four-year college or master’s degree in public health or public administration preferred.

A minimum of 3 years’ experience in supervision of employees including hiring, staff development and evaluation, counseling, and identification and implementation of human resource activities.

A minimum of 2 years’ experience of training staff and providing guidance in a call center setting, preferred.
A minimum of 2 years' experience in operations, logistics or related field, demonstrating modern problem solving and decision-making techniques.

Additional Information:

“IMPORTANT, PLEASE READ THE FOLLOWING INFORMATION PRIOR TO SUBMITTING AN APPLICATION FOR THIS POSITION:

Information on the application must clearly state how the applicant meets initial selection criteria in the Summary of Experience section in order to be interviewed. Resumes will not be accepted in lieu of an application.

Applicants must provide information relevant to the required experience for this position. Answer all questions and completely summarize your experience including technical and managerial responsibilities and any special training, skills and qualifications for each position you have held in the employment history section of application.

All fields on the application must be filled in completely. This includes, but is not limited to, previous salary, previous supervisor, and reason for leaving previous position.

Applicants selected for an interview will be required to complete an in-basket exercise.

Agency salary policy, budget and candidate’s qualifications will dictate final salary offer.

This position is not eligible for Telework.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form