Director of CPS Quality Assurance

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Director of CPS Quality Assurance 
Job Title: Director I 
Agency: Dept of Family & Protectve Svc 
Department: FCL State Program Support 
Posting Number: 7582 
Closing Date: 08/11/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 2538 CASTROVILLE RD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Directs program activities and/or business functions within a department or division.

• Directs activities of the agency’s CPS Quality Assurance division, including Foster Care Litigation QA and compliance work.

• Identifies program issues and trends and oversees development and implementation of process improvements.

• Develops and implements program operations priorities and manages the development and preparation of studies, special projects, audits and analyses.
• Provides technical guidance to internal and external stakeholders regarding program policies and procedures.

Develops and implements techniques for evaluating program activities and/or business functions within a department or division; and identifies need for changes.

• Oversees the development and implementation program productivity, and quality assurance measures to meet organizational needs and program compliance requirements.
• Develops and implements quality assurance procedures, standards, and methodologies to assess compliance with federal litigation orders, program policies and procedures.
• Develops evaluation techniques to identify and implement new division management strategies, activities and process improvements.

• Identifies and evaluates division trends and issues and manages the development and implementation of program changes.

Develops and establishes goals and objectives consistent with the agency’s strategic plan.

• Ensures division goals and objectives are congruent with program and agency leadership’s goals and objectives related to litigation compliance strategies.
• Ensures division goals and objectives support the agency’s strategic plan as they relate to litigation compliance.

Develops, reviews, and approves budgets and major expenditures; and ensures that requirements of funding sources are met.

• Assists with the development of division budget requests, monitors expenditures, and makes budget recommendations.
• Reviews for approval expenditures in the division for affordability, fiscal responsibility, and correct funding source.

• Ensures that the division operated within the budgetary constraints provided by the DFPS Finance Division.
  
  

Develops policies, procedures, and guidelines; and implements and monitors compliance.

• Creates and updates policies, procedures, and guidelines in order to meet programmatic goals.
• Ensures compliance is met by program staff and grantees when expending state and federal funds.
  
  

Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

• Directs planning and prioritization of program function and fiscal oversight activities.
• Completes and directs evaluations activity of staff.
  
  

Represents the agency at business meetings, hearings, trials, conferences, and seminars or on boards, panels, and committees.

• Represents the division at meetings, appropriate stakeholder meetings and internal business meetings.
• Presents key program information at conferences, meetings and on stakeholder webinars.

Reviews and approves management, productivity, and financial reports and studies.

• Reviews and approves program budget tools
• Reviews and approves Budget spreadsheets for program division budget.
• Reviews and approves program financial reports to program leadership and DFPS finance.
  
  

Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.

• Coordinates program response to the State Auditor’s Office Review of management and oversight activities by DFPS.
• Oversees risk management for program to ensure compliance with DFPS agency policy.
• Provides guidance and direction to program staff regarding how to meet division goals.
  
  

May develop or assist with developing long-range and short-term plans.

• Oversees and develops long- and short-term plans related to program function.

• Completes tasks or projects assigned by Agency or Division leadership, as needed
  
  

Supervises the work of others.

• Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Develops work performance plans and conducts performance evaluations at least annually.
  
   

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and the principles and practices of public administration and management.

Skill in establishing plans and setting objectives and goals that support an overall business
strategy.

Skill in advanced data collection, analysis, and reporting.

Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Five years' experience in child protection or related field.

Supervision experience required.

5 years of Quality Assurance or relevant experience required. Experience managing Quality Assurance work preferred.

Additional Information:

This position can be housed across the state, however, the selected applicant will need to regularly come to Austin for Face-to-Face Meetings as needed.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.