Child Care Investigations Master Investigator V

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Child Care Investigations Master Investigator V 
Job Title: CCI Master Inv V 
Agency: Dept of Family & Protectve Svc 
Department: Residential Investigations 
Posting Number: 8542 
Closing Date: 02/24/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 90% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 10223 NACOGDOCHES RD 
Other Locations: Boerne; Crystal City; Cuero; Del Rio; Eagle Pass; Floresville; Gonzales; Hallettsville; Hondo; Jourdanton; Kerrville; New Braunfels; Pearsall; Seguin; Uvalde; Victoria 
MOS Codes: 31D, 35L, 35M, 68X, 73A, 311A, 351L, 351M, HM, IS, NC, 183X, 230X, 683X, 783X, IV, MST, INV, ISS 
OAP12, 0149, 5821, 5822, 5832, 1N0X1, 4C0X1, 4E0X1, 14NX, 42SX, 43HX, 71SX, 0868, 66C, 47L, 66R 
67D, L24A, 001387 
 

Brief Job Description:

Will conduct investigations across the state in areas that are experiencing high turnover, delinquency, increased intakes, abandoned cases, and/or any other critical response needs. The position will conduct investigations in counties across the state in both Residential Child Care Investigations and Daycare Investigations. May act as a training mentor for other childcare investigations division investigators. Travel = 90% of time Should expect to be deployed to areas of the state other than home region/headquarters with short notice. This position is housed within the specified region.

Essential Job Functions:

• Investigates reports of abuse/neglect received by the CCI division to assess current or future risk to children by interviewing parents, family members, and others; interviewing and examining children; assessing environment; and gathering pertinent information from other sources.
• Enters contacts, documents information and narratives into IMPACT within required agency time frames. Utilizes CLASS as needed.
• Attends and participates in training/meetings/staffings.
• Performs other duties as assigned and required to maintain unit operations.
• Assess old/delinquent investigations in order to bring them to completion.
• Coordinates or collaborates with DFPS Special Investigators, CCI Supervisors, CCI Investigators, DFPS Training & Development, CPS Conservatorship staff, local law enforcement, medical professionals, FACN, Child Care Regulations, CCI Master Investigations Supervisor, and/or DFPS Contracts as needed to assess or address risk to children in care.
• Complies with agency policy and time frames when conducting investigative tasks. · Serves as a mentor when needed.

Knowledge, Skills and Abilities:

• Knowledge and/or experience in childcare regulation, investigations, or child protective services.
• Knowledge of agency policies and procedures.
• Skill in effective verbal and written communication.
• Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn CCI software applications.
• Ability to appropriately handle sensitive and confidential information.
• Ability to work outside normal working hours (8am-5pm, Monday through Friday)
• Ability to travel out of town and overnight.
• Ability to develop and maintain effective working relationships between Child Care Investigations staff, Health and Human Services Regulatory Division, Child Protective Services, the general public, medical, legal, educational, and other community resources.

Registrations, Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

At least two (2) years full-time work experience in DFPS Investigations (Child Care Investigations, Child Protective Investigations, Alternative Response, Adult Protective Services or Special Investigations).

Additional Information:

Open to current DFPS employees. Position is housed within specified region but travel statewide is likely.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.