CPS Regional Contract Technician

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

This position performs moderately complex work and supports contract managers in the areas of contract development, maintenance, billing, monitoring, and provision of contract-related training and technical assistance. The position has primary responsibility for review and payment of provider billings, troubleshooting errors and working with appropriate staff to obtain resolution. The position is also responsible for maintenance of contract data in IMPACT, ongoing updates to internal tracking systems, and maintenance of billing and contract files. The Contract Technician interacts routinely with various levels of DFPS staff, particularly Child Protective Services, as well as contracted providers and the general public.

Essential Job Functions (EJFs):

This position's essential job function is to enter and maintain resource, contract and budget information in IMPACT. Assist with fiscal management by maintaining tracking spreadsheets and developing expenditure projections. Assist contract management staff in monitoring contractor compliance with contract terms, programmatic requirements, and fiscal requirements by conducting desk reviews or on-site visits. Process contractor billings, and resolve payment issues. Provide training and technical assistance to contract providers and CPS staff regarding service authorization and billing processes. Provide assistance and support to contract managers. Assist with contract-related problem resolution for program and contractor staff. Prepare and/or review contract packages to ensure they are accurate, complete, and adhere to requirements. Complete special projects and assignments. May manage less complex, low risk contracts. Perform other duties as assigned and required to maintain unit operations.

Knowledge, Skills and Abilities (KSAs):

Knowledge of: DFPS policies and procedures, especially purchased client services. Knowledge of Child Protective Services program. Knowledge of or ability to learn to research, enter and maintain data in the IMPACT system.

Skill in: Establishing and maintaining productive working relationships, both internally and externally, with emphasis on customer service. Skill in communicating effectively, both orally and in writing. 

Ability to: Operate a personal computer and use various software applications (MS Outlook, Word, Excel, Access). Ability to develop, establish and maintain internal recordkeeping systems. Ability to identify problems and plan corrective actions. Ability to prioritize and manage multiple assignments and meet deadlines. Ability to read, interpret and apply rules, policies and procedures. Ability to calculate detailed math formulas accurately. Ability to set priorities and work independently without close supervision.

Registrations, Licensure Requirements or Certifications:

Certified Texas Contract Manager (CTCM) certification is required within 18 months of hire.

Initial Screening Criteria:

Graduation from high school or equivalent. Three years full-time experience in the following: Department of Family & Protective Services, social services, administrative support, budgeting, accounting, or client services contracting environment. Experience working on a personal computer, utilizing various software packages (such as Word, Excel, Access, Outlook).

Additional Information:

N/A

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.