CPI Program Director Clerk

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

This position provides administrative support to the CPS Investigative Program Director in region 9. This position interacts routinely with community agencies, Texas Department of Family & Protective Services staff and the general public.  

Essential Job Functions:

* Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files to unit.

* Types correspondence, forms, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
* Provides program and agency information and/or makes referrals to other community resources.

* Performs data entry into IMPACT and other electronic programs and systems.

* Answers and screens telephone inquiries; takes and routes messages.

* Performs other duties as assigned and required to maintain program operations.

* Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts.

* Attend work regularly in accordance with agency leave policy.  

Registrations, Licensure Requirements or Certifications:

N/A

Knowledge, Skills, Abilities:

* Skill in using Microsoft Work or Windows environment.

* Skill in working in an office supporting several staff members.
* Ability to effectively handle multiple assignments in a dynamic environment.  

Initial Screening Criteria:

* Graduation from high school or equivalent.

* Two (2) years full-time administrative support, general office, clerical, secretarial or DFPS experience.
Acceptable Substitutions:

* Six (6) semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.  

Additional Information:

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.