CPI Division Administrator of FGDM

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: CPI Division Administrator of FGDM 
Job Title: Manager IV 
Agency: Dept of Family & Protectve Svc 
Department: INV Best Practices BP CAPTA 
Posting Number: 6965 
Closing Date: 07/23/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 60% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: MCKINNEY 
Job Location Address: 1701 HERITAGE DR 
Other Locations:  
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

The Department of Family and Protective Services (DFPS) Division Administrator (DA/Manager IV) for Child Protection Investigations (CPI) Family Group Decision Making (FGDM) reports to the CPI Deputy Director of Family Investigations & Alternative Response and works closely with the State Office team to provide support in the area of planning and developing policies, procedures, and protocols to expand FGDM and administering internal quality assurance and compliance activities to help increase family-centered practice to overcome safety, permanency, and well-being barriers. Performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Represents CPI at meetings, workgroups, conferences, committees and panels as needed. Supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

Manages day-to-day activities of staff in a business function(s), division(s), or department(s).

• Performs advanced managerial work administering the daily operations and activities of the Child Protection Investigations (CPI) Family Group Decision Making (FGDM) program.
• Identifies and evaluates CPI Family Group Decision Making operations, practice improvement, program trends and issues within regions, and manages the development and implementation of corrective measures.

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.

• Oversees the design and implementation of workflow and productivity measures to meet organizational needs and program requirements.
• Establishes reporting requirements for oversight of regional activities to ensure that FGDM case read measures are met.

Confers with executive management to develop strategic plans and long- and short-term goals for the department.

• Ensures Family Group Decision Making program objectives are compliant with federal, state and local legislatively mandated standards and meet program, district and agency goals and objectives.
• Provides oversight, guidance, and monitoring to ensure continuous program process improvements, development, and implementation of long- and short-term program goals, guidelines, policies and procedures, and ensures compliance with applicable state and federal laws, rules, regulations, guidelines and policies.

Develops and implements techniques for evaluating business function, division, or department activities.

• Directs the development and deployment of analyses, audits and other program studies designed to evaluate the effectiveness of program policies, processes and client service activities in the regions through quality assurance reads.
• Develops process improvement techniques to identify and implement new strategies, activities and process improvements to expand FGDM practices.
• Identifies areas for improvement in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status.

Plans and develops a budget, evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary.

• Oversees the Family Group Decision Making budget to ensure that expenditures are in line with budget allowance and that the unit remains within the operating budget.

Plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with policies and procedures.

• Plans, implements, provides guidance, technical assistance and policy interpretations regarding the CPI policy to regional management, and in response to internal and external inquiries.

Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

• Directs preparation of reports and data to communicate program analysis results and recommendations for changes or program improvements in the regions.

Identifies areas of needed change and makes recommendations to improve operations.

• Identifies areas for improvement based on quality assurance reads in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status.
• Identifies and evaluates CPI Family Group Decision Making practice improvement program trends and issues within regions and manages the development and implementation of corrective measures.

Provides technical expertise and guidance regarding questions related to the business function, division, or department.

• Makes presentations and provides information to regional, program and agency leadership, community partners and stakeholders, and other organizations regarding CPI Family Group Decision Making program improvement.
• Provides technical assistance regarding the review and assessment of state and federal laws, regulations, policies and trends affecting the program and advises program management, staff and caseworkers.
• Provides guidance, technical assistance, and policy interpretations regarding Family Group Decision Making to regional management, and in response to internal and external inquiries.

May oversee the implementation of changes resulting from new legislation.

• Plans, develops, implements, and monitors special projects, legislative requirements and other initiatives associated with CPI program strategy.

May oversee special investigations, program analyses, research studies, and internal audits.

• Manages and coordinates the completion of special investigations, specialized research projects, reports and issues papers regarding the implementation of legislative mandates affecting CPI.
• Facilitates the development and completion of studies, analyses, research, assessments and evaluations of investigations program strategies, policies and procedures, and other investigations program initiatives and activities, and develops written findings and recommendations.

Supervises the work of others.

• Hires, manages, and provides guidance and professional development for CPI Family Group Decision Making staff.
• Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Manages employee time and leave responsibilities and carries out other related human resources activities with program staff.
• Provides leadership to employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Performs related work as assigned.

Knowledge, Skills and Abilities:

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software

Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

Experience in the management of a business function, division, or department relevant to the assignment. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Additional Information:

The specific location for this role will be finalized at the time an employment offer is extended.

The selected applicant is expected to work onsite at an agency location that has been mutually agreed up. This position is not suitable for telework

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.