Training Delivery Manager

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Training Delivery Manager 
Job Title: Manager II 
Agency: Dept of Family & Protectve Svc 
Department: Learning and Dev - CP 
Posting Number: 8248 
Closing Date: 09/02/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: LUBBOCK 
Job Location Address: 5806 34TH ST 
Other Locations: Arlington; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Manager II: Performs routine managerial work administering the daily operations and activities of the Learning and Development Adult Protective Services (APS) training delivery team.

Work involves establishing goals and objectives; developing guidelines, procedures, rules and regulations; and developing standards for achieving established goals. The position is accountable for developing the performance of employees who report directly to the position or are assigned to the position's area-of-responsibility. The position manages workflow to ensure timeliness, quality and consistency of training programs, which includes advising staff in resolving training problems. Ensures training products and services meet learner, program and division expectations. The Training Delivery Manager is accountable for improving training quality by providing high quality professional development opportunities and coaching for instructors and monitoring instructional quality.

Work requires direct coordination and collaboration with APS state office and district management to implement requests for program training. Works with state and district leadership to establish and achieve training goals and objectives of APS program. Works with the Learning and Development APS Development Manager to deploy all new training statewide. Develops training policies, guidelines and procedures.

Performs advanced (senior-level) training work including planning, designing, organizing, scheduling, conducting, analyzing and evaluating training programs; analyzing training needs; oversees the development of teaching methods and training materials; ensuring the collection and reporting of training data; coordinating and/or conducting training sessions; and promoting the use of training services, methods, and techniques. Plans, assigns, schedules, and supervises the work of others, including hiring, and dismissal decisions. Responsible for the training and supervision of training delivery staff including managing work plans and budgets. Will be required to perform other duties as assigned. Works under general direction with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:

• Plans and directs training and education programs, services, and activities. Manager plans with stakeholders to ensure the training objectives for APS Training are met by participating and providing insight in state training during program improvement meetings.
• Directs training by supervising the delivery of asynchronous and synchronous online as well as blended and classroom delivery methods.
• Develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Manages time, budget and staff to provide effective outcomes.
• Oversees the development of teaching methods and outlines, training aids and text materials
• Monitors workflow to ensure timeliness, quality, and consistency of training programs, which includes advising staff in resolving training problems.
• Manages workflow to ensure timeliness, quality and consistency of training programs, which includes resolving training problems.
• Ensures training products and services meet learner, program and division expectations.  
• Participates in Learning and Development management and strategic planning; represents Learning and Development on agency and enterprise committees and workgroups; provides leadership and chairs committees and workgroups.
• Designs, develops and/or evaluates training in a classroom, through distance learning, or in an e-learning environment.  
• Designs, develops and/or implements methods for the assessment and evaluation of the effectiveness of training, including attainment of learning objectives.  
• Plans, develops, reviews, revises, and implements training programs, policies and procedures related to training programs and ongoing delivery programs by analyzing evaluation reports and providing feedback to the Learning and Development APS Training Director and stakeholders.
• Supervises work of Training Specialists. Hires, manages, and develops training delivery staff and implements appropriate personnel actions to foster a fair, honest and equitable work environment. Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Develops work performance plans and conducts performance evaluations at least annually. Oversees the development and advancement of staff through training and effective use of employee development plans.
• Collaborates and communicates with local and state experts to formulate and develop plans, procedures, and programs to meet specific training needs, including both long- and short-term goals.
• Participates in internal and external stakeholder engagement initiatives and awareness efforts and identifies barriers to effective customer service. The manager notifies the appropriate people in a timely manner of situations that could generate legislators, or general public interest. Ensures that staff provides timely response and feedback to internal and external stakeholders. Collects data and submits requested reports timely. The Training Delivery Manager is accountable for developing a training program that is clearly aligned with organizational goals.
• Evaluates the successful completion of training programs and is the local authority to determine if expectations for successful course completion have been adequately met.
• Disseminates information and management decisions to staff regarding relevant departmental activities. Works within agency constraints to provide staff with tools and information needed to carry out their responsibilities and to succeed in their work. Reviews and approves leave and carries out other expected human resources activities with direct reports. Provides direction to staff regarding activities and operations of functional areas and oversees the improvement of the program operations.
• Designs, prepares, and revises curricula & course outlines; develops instructional methods and materials; writes curriculum with learning objectives related to participant job duties, assessment and evaluation methods, instructional methodologies for identified learning objectives that are varied, balanced, appropriate for adult learners, encompassing all learning styles; curriculum documentation is clear, complete, and usable by other staff; curricula are complete and delivered according to due dates.
• Plans, implements, coordinates, monitors, and evaluates policies and procedures.
• Evaluates data and reviews reports.
• Prepares management and productivity reports.
• Facilitates workshops and meetings.
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
   

Knowledge, Skills and Abilities:

• Demonstrated ability to supervise/manage/lead the work of others 
• Knowledge of training procedures and techniques; of adult education principles and practices
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in instructing others, in facilitating workshops, and in the use of computer and applicable software.
• Ability to apply quality assurance standards  
• Ability to communicate effectively both orally and in writing  
• Ability to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures and to prepare memorandums and reports
• Ability to lead others through change; Skill in team building.
• Ability to formulate learning objectives; to develop training objectives; to evaluate the effectiveness of training; and to assess training needs.
• Ability to develop and maintain effective working relationships within the Learning and Development division and DFPS Program staff.
   

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or related field.  

Experience in supervising others required.  

Three years of experience in Texas Adult Protective services, demonstrating increasing responsibilities required.

Experience delivering distance learning and/or classroom training preferred.

Experience in the management of a training function preferred.  

Clear, well-written and well-organized application.  

Additional Information:

This position can be headquartered in Arlington, Austin, Abilene, Corpus Christi, Dallas, Fort Worth, Houston, Lubbock or San Antonio. Other locations will be considered based on the selected applicant. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.