Manager II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Manager II 
Job Title: Manager II 
Agency: Dept of Family & Protectve Svc 
Department: Learning and Dev - CP 
Posting Number: 10504 
Closing Date: 11/05/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 45% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: LUBBOCK 
Job Location Address: 5806 34TH ST 
Other Locations: El Paso 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

L&D CPS/CPI Training Academy Manager

Brief Job Description:

Oversees the daily operations of the Child Protective Services (CPS), Child Protective Investigations (CPI) and other DFPS programs Training Academy for assigned DFPS regions. Work requires close coordination and collaboration with regional management and staff to provide training to CPS/CPI/DFPS employees. Works with state and regional leadership to achieve the goals of the agency. Supervises L&D Training Specialists and Academy Manager Assistants. Performs advanced (senior level) training work including planning, designing, organizing, scheduling, conducting, analyzing and evaluating training programs; analyzing training needs; oversees the development of teaching methods and training materials; ensuring the collection and reporting of training data; coordinating and/or conducting training sessions; and promoting the use of training services, methods, and techniques. Plans, assigns, schedules and supervises the work of others, including development of teaching methods, outlines, training aids, and text materials. Works under general direction with extensive latitude for the use of initiative and independent judgment.     

Essential Job Functions:

• Plans and directs training and education programs, services and activities, such as CPS Professional Development, Continuous Learning courses, Certification, Legislative mandated and any additional DFPS/CPS/CPI Program related training. 
• Plans develops, reviews revises, and implements training programs, policies and procedures related to new employee development programs and ongoing development programs. 
• Oversees the development of teaching methods and outlines, training aids and text materials (for statewide or regionally requested trainings). 
• Designs, develops and/or evaluates training in a classroom, through distance learning, or in an e-learning environment. 
• Designs, develops and/or implements methods for the assessment and evaluation of the effectiveness of training, including attainment of learning objectives. 
• Involved in the development of training contract specifications, and monitor bid awards and contract estimate and expenditures.
• Works with local and state experts to formulate and develop plans, procedures, and programs to meet specific training needs, including both long- and short-term goals. 
• Manages workflow to ensure timeliness, quality and consistency of training programs, which includes advising staff in resolving training problems. Ensures training products and services meet learner, program and division expectations. 
• Supervises work of Training Specialists, Training Academy Manager Assistant. 
• Evaluates data and reviews reports. 
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 
• Facilitates workshops and meetings. 
• May evaluate, recommend, or plan supplemental training programs with local, state or federal agencies or universities. 

Knowledge Skills Abilities:

Demonstrated ability to supervise/manage/lead the work of others

Demonstrated ability to provide leadership.

Demonstrated ability to accomplish goals

Demonstrated ability to apply quality assurance standards

Knowledge of and skill in applying training procedures and techniques

Knowledge of and ability to apply adult education principles, practices, and techniques

Knowledge of and ability to apply group process, group dynamics, and interpersonal skills

Skill in instructing others

Ability to create and evaluate training programs

Ability to evaluate effectiveness of training delivery

Ability to communicate effectively; orally and in writing

Demonstrated ability to analyze training needs

Skill in planning and budgeting for various training programs

Knowledge of and ability to apply instructional design and curriculum development principles, including development of learning objectives

Registrations, Licensure Requirements or Certifications:

N/A      

Initial Screening Criteria: 

Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or related field.

Experience in supervising others.

Five years’ experience in Child Protective Services, Child Protective Investigations, or DFPS programs/services demonstrating increasing responsibilities preferred. A combination of training and professional experience may be substituted for five years’ experience in Child Protective Services/Investigations or DFPS program and services.  

Clear, well-written and well-organized application. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.