CBC CMO Worker I

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

CBC CMO WORKER I
The Department of Family and Protective Services (DFPS) Community-Based Care (CBC) Case Management Oversight and Technical Assistance Specialist (CMO) collaborates with the Single Source Continuum Contractor (SSCC) and their vendors to ensure compliance with state and federal regulations and requirements as a part of the CBC model. This position performs advanced quality assurance, monitoring, analytical, research and consultation work to ensure overall compliance, quality assurance and accuracy within the CBC program. Serves as a subject matter expert regarding Child Protective Services (CPS) program policy, procedures, requirements and best practices. Administers CBC quality assurance programs and activities. Oversees program case reviews and administers other quality assurance monitoring activities to ensure CBC program compliance and effectiveness. Evaluates and monitors CBC field performance, identifies and assesses field operations trends, and resolves issues. Analyzes, interprets, compiles and reports results of quality assurance reviews and activities to CPS and other DFPS staff, management and program leadership. Identifies trends, gaps in policies, processes and knowledge, and proposes recommended solutions and training. Provides technical guidance and subject matter expertise regarding CPS and the CBC program, quality control assessments, activities and results. Provides CPS program information and communication to ensure updated knowledge base regarding CPS program policies, procedures, trends, legislation, requirements and to resolve quality assurance issues. Administers quality control activities for CBC, reports recommendations to DFPS management and CBC leadership, and provides subject matter expertise and support in development and application of corrective measures. Represents the CPS program at external events and works directly with external stakeholders. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Evaluates program performance through case readings, reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements.
Prepares management reports, analyses, and correspondence on the effectiveness of program activities.
Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures.
Implements schedules, priorities, and standards for achieving goals; and monitors activities.
Participates in the development of program goals and objectives.
Provides training or technical assistance in a program area.
Develops and conducts presentations for communities, clients, staff, management, or elected officials.
May assist with the development of policy and procedure manuals.
Supports DFPS-SSCC program collaboration (FBSS, CPI)
Directs case review process.
Quality assurance reviews of cases
Tracks technical assistance activities. Elevates concerns or issues not resolved with SSCC at CMO/PD level.
Reports on Continuous Quality Improvement process / quality trends from case reviews.
Reports on technical assistance activity.
Makes recommendations for SSCC quality improvement plans or other contract actions related to quality case management services.
Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Ability to negotiate available services, to communicate effectively, and to supervise the work of
others.
Knowledge of Texas and Federal laws relating to Child Protective Services.
Knowledge of quality assurance programs and practices.
Ability to interpret and compare CPS policy to documented case actions to ensure compliance with state and federal regulations.
Ability to read technical narratives, interpret industry terminology, and extrapolate information from incomplete documentation.
Ability to plan, coordinate, and administer quality assurance program activities.
Ability to prepare and present training curricula in person and remotely.
Ability to communicate effectively

.Registrations, Licensure Requirements or Certifications:

NA

Initial Screening Criteria:

Graduation from an accredited four-year college or university; 5 years’ experience working in Child Protective Services, with a preference for two years of full-time experience in a Child Protective Services supervisor or management position.  

Additional Information:

This is a telework position, but in-person meetings are required, internally and with the SSCC.  

This position can be housed in and Region 05 DFPS office.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.