Human Trafficking Analyst

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Human Trafficking Analyst 
Job Title: Management Analyst III 
Agency: Dept of Family & Protectve Svc 
Department: Human Trafficking ChildExploit 
Posting Number: 7454 
Closing Date: 08/06/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,625.00 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: KERRVILLE 
Job Location Address: 819 WATER ST STE 230 
Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Internal Posting Only - Current DFPS/SSCC Employees

The Human Trafficking (HT) Division supports the DFPS mission to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. The HT Analyst provides the division with advanced senior-level organizational, operational, program policy, procedural, data and legislative analysis to support the expansion of human trafficking initiatives (intra-agency, inter-agency, and cross program) statewide for the various populations served by DFPS. Through research, review, and evaluation, this position develops solutions to organizational issues and concerns, develops organizational change strategies and plans, reports, technical documents and/or training as it relates to HT initiatives. Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. The HT Analyst routinely facilitates cross-functional teams/workgroups (internal and external) for successful human trafficking prevention and intervention program/policy and legislation design, implementation and evaluation. Evaluates HT industry developments and makes recommendations for possible agency application.

Performs advanced (senior-level) professional organizational and policy analysis work conducting organizational studies and evaluations, analyzing systems and procedures, conducting simplification studies, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. May serve as a team lead.

Essential Job Functions (EJFs):

Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization.

• Collects quantitative and qualitative data on employee performance and/or organizational procedures related to Human Trafficking and Child Welfare to identify trends, inefficiencies, and areas for improvement.
• Collects and analyzes performance data and information provided by Data and Analytics with varying frequency (daily, weekly, monthly, quarterly, yearly), and staffing and organizations structure across the state.
• Provides State Office Leadership, Regional Leadership, program specialists, and field staff and Single Source Continuum Contractors with data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development.
• Provide and develop recommendations, and implementation of policy and procedural changes by providing data-driven insights that guide the change process and ensures staff’s space utilization encompasses program’s needs.

Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.

• Initiates reviews of internal data for compliance, clarity, and adherence to current policy and statute.
• Develops, monitors, and disseminates workforce and productivity reports and data to communicate results and submits recommendations for changes or program improvements.
• Leads and serves as the subject matter expert (SME) for the implementation and ongoing management of complex program initiatives on the Prevention and Diversion of Human Trafficking.
• Develop and present recommendations for initiatives that align with the agency’s goals and operational needs.
• Provide guidance and support for pilot programs within the DFPS to ensure conformance to HT agency standards and established guidelines, policies, and procedures.
• Reviews and tracks the impact of implemented recommendations, gathering data to evaluate effectiveness.

Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

• Consults with State Office Leadership, Regional Leadership, program specialists, and field staff related to agency studies on policy and practice implementation.
• Assists in the development of timelines for studies, assesses complexity of tasks, availability of resources, and potential risks. Prepares detailed documentation of the study’s scope, purpose, objectives, time frames, and resource requirements for approval by management.
• Ensures that all aspects of the work meet the required quality standards, including accuracy, relevance, and completeness. 
• Develops written responses to requests for program information and/or reports for internal and/or external stakeholders through collection, organization, and analyses of policy, procedures, reports, data and project status reports.

Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

• Gathers and researches relevant data from various sources, including historical records, current operational data, and projected trends, to create a comprehensive dataset for analysis.
• Analyzes data to identify trends, patterns, or anomalies that may indicate underlying issues or potential areas for improvements.
• Prepares detailed documentation of the research process, findings, and recommendations to support decision-making for future process improvements.
• Establishes ongoing monitoring process to track the effectiveness of implemented changes and identify any new or emerging issues.
• Assists with implementing recommended changes by providing data-driven insights that guide the change process.

Researches new or improved business and management practices for application to agency programs or operations.

• Researches and evaluates Human Trafficking and Child Welfare industry developments and make recommendations for possible agency application.
• Monitors and analyzes current policy and practice trends within DFPS to identify innovative approaches that could benefit the region or program area.
• Reviews current program practices to identify gaps and opportunities for improvement. Assess feasibility of implementing new practices by considering cost, resource availability, and alignment with region or program goals.

Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.

• Reviews, provides consultation and guidance on legislative bills that impact HT program operations.
• Assists with analyzing legislative bills to improve training for all levels of staff.
• Analyzes state and federal laws, regulations, and proposed legislation to develop recommendations for policy and programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding.
• Assists management in responding to legislative and external inquiries and requests.

Analyzes agency functions and activities being considered for conversion to contract operations.

• Collaborates with various agency divisions to analyze and support project plans, contractual agreements and transfer of operational and procedural agency expectations to contractors.
• Develops and/conducts training related to human trafficking prevention initiatives to support contractor’s successful integration of knowledge and implementation of duties.
• Provides analyzation as the subject matter expertise (SME) for the ongoing management of complex program initiatives on the Prevention and Diversion of Human Trafficking with contractors.
• Analyzes and develops systems and technical documents to support monitoring and evaluation of functions transferred to contractors.

Develops recommendations for improvement and corrective action to standardize or improve organizational systems.

• Reviews, monitors, and tracks inquiries and reports recommendations from numerous sources to meet regional or program goals and mission.
• Oversees the timely preparation of and response to correspondence, inquiries, reports, and other time sensitive items.
• Develops and prepares tracking procedures reports regarding regional or program outcomes for DFPS.
• Develops and directs the implementation of studies, assessments, projects, and other tools to evaluate program strengths and identify areas for improvement.
• Provides guidance to HT Leadership on program policy, procedural, and action issues through organizational change strategies and plans, reports, technical documents, and/or training.
• Provides guidance, coordination and support regarding the preparation, publication and dissemination of reports, studies and information relating to program actions, policies and procedures.
• Develops and contributes to the preparation of concise, organized, consistent, and accurate documents and work product (e.g., reports, audits, information/action memoranda, procurement and contract documents, summaries).
• Reviews, and edits documents for leadership and recommends revisions or changes in scope, format, and content in support of the overall effectiveness of the programs’ goals and objectives.
• Consults with internal agency divisions to ensure program compliance with applicable requirements, regulations, policies, and procedures.
• Create detailed reports that include insights, applications, and actionable recommendations and present findings and recommendations to management detailing any potential impacts.

Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures.

• Develops implementation plans based on review of studies, projects, evaluations recommendations.
• Consults with management regarding relevant data gathered from various studies and resources, and analyzes to identify trends, issues, or areas of improvement.
• Creates reports and/or presentations to share recommendations and findings with internal/external stakeholders and DFPS Leadership.
• Ensure recommendations align with division and agency strategic goals, objectives, and mission.

Prepare comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.

• Gather and interpret data from various sources, including employee surveys, performance metrics, and customer feedback, to understand the scope and impact of the issues.
• Provide management with reports on the changes made, user adoption, feedback, and any further recommendations.
• Gather and analyze data related to case performance, including metrics on productivity, quality, and resource utilization, to identify trends and patterns.
• Identify and investigate underlying causes of system inefficiencies to ensure that recommendations address source of issues.
• Collects, organizes, analyzes and/or prepares materials in response to requests for program information and reports.
• Create detailed reports that include insights, applications, and actionable recommendations and present findings and recommendations to management detailing any potential impacts.
• Ensure recommendations align with division and agency strategic goals, objectives, and mission.

Coordinate, plan, and direct organizational studies and evaluations.

• Coordinating and monitoring HT related studies, projects, and evaluations and identifying issues, with the plan and reporting progress to leadership.
• Plan and prepare comprehensive reports detailing findings, recommendations, any concerns for the division.
• Reviews and coordinates external data provided to the public for accuracy and compliance.
• Directs the development of policy and procedural implementation related to DFPS business process functions and all areas of functional responsibility including those established by Human Resources, Operations, Contracts, and Travel.

Develop new or modify existing operational program policies, procedures, goals, and objectives.

• Research best practices to assist with the development or modification of policies, procedures, goals, and objects related to the HT program.
• Develop procedures that outline steps required to implement new policies, procedures, and best practices.
• Collaborate with other agency departments to ensure new or modified policies and procedures are integrated across the agency and do not conflict with existing practices.

Conduct readiness assessments for change initiatives, analyze results, and report findings to management.

• Analyzes and identifies gaps between current practices and desired outcomes, helping to focus on practices that address specific organizational needs.
• Evaluate readiness for change and provide recommendations for projected and successful change management strategies.
• Collaborate with stakeholders, including other DFPS departments, to gather and assess input, validate findings, and ensure recommendations align with organization goals and change management strategies. 
• Gather feedback from employees and stakeholders on the implementation process to identify any challenges or areas for improvement while maintaining detailed documentation of all changes made, including new processes, roles, or policies, to ensure transparency and consistency.
• Advises and consults with DFPS management and staff to ensure policies, procedures and processes follow DFPS updated policy, practice guidelines, and legislative mandates.

Conduct training on new methods and procedures.

• Work in conjunction with DFPS Leadership & Staff Development team and TXDFPS Learning and Development to identify the specific skills and knowledge gaps that training should address.
• Provide feedback from HT to create clear, engaging, and practical training materials such as manuals, guides, e-learning modules and handouts.
• Develop curriculum to advance Human Trafficking Initiatives and workforce expertise.
• Develop and present trainings regarding HTCE to internal and external stakeholders.

Conduct special projects.

• Collaborate with state office, regional leadership, and staff to understand their needs, challenges, and specific requirements from HT.
• Conduct and oversee special projects at management’s request.
• Project manages special assignments from inception, to support of timely milestones and project completion.
• Prepare final reports upon completion that summarize project outcomes and recommendations to improve efficiency and success of future projects.
• Manages and/or contributes to the successful implementation of special and routine projects and reports related to legislative initiatives, tracking completion of tasks and activities related to the federal lawsuit, and policy and practice compliance.

Review industry developments and make recommendations for possible agency application.

• Research, review, and evaluate Human Trafficking and Child Welfare industry developments and make recommendations for possible agency application to ensure program and agency mission and goals are met.
• Develops partnerships with Human Trafficking and Child Welfare counterparts, researchers, advocacy groups, professional associations, and industry leaders to advance agency Human Trafficking Initiatives and makes program improvement suggestions for leadership to consider.
• Develops organizational change strategies and plans, reports, technical documents and/or training related for agency application on industry developments.

Develop solutions to organizational issues and concerns, develop organizational change strategies and plans, and/or conduct training for implementation of organizational solutions, strategies, and plans.

• Develop a comprehensive strategy that defines the solution’s objectives, scope, expected outcomes, and how it aligns with the organization’s long-term goals.
• Collaborate with internal departments and external stakeholders to gather insights on industry trends for the purpose of developing solutions, informing program strategies, and designing targeted training initiatives.
• Develop training, training implementation plans, and support implementation strategies.

Design, evaluate, recommend, and approve changes to forms and reports.

• Facilitate the approval process by preparing presentations or reports for key decision-makers, explaining the rationale behind proposed changes.
• Analyze trends in data collected through forms and reports to identify any further improvements needed for data capture or reporting accuracy.
• Provides technical and case consultative assistance to support correction and data reconciliation for accuracy in reports.

Advise management on agency studies.

• Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.
• Advises and consults with DFPS management and external stakeholders to address the complexities and intersection of Human Trafficking Initiatives.

Interpret historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

• Identify, and research relevant historical, current, and predictive data from internal systems, databases, and external sources as needed.
• Research and analyze data related to case performance, including metrics on productivity, quality, and resource utilization, to identify trends and patterns.
• Examines historical and current data to identify patterns, trends, and anomalies over time.

Review and evaluate new or improved business and management practices.

• Gather feedback from employees and stakeholders on the implementation process to identify any challenges or areas for improvement while maintaining detailed documentation of all changes made, including new processes, roles, or policies, to ensure transparency and consistency.
• Analyzes new or enhanced implemented business and management practices and/or prepares reports on effectiveness and efficiencies of new systems to include recommendations for continuous improvement.
• Regularly monitor key metrics to ensure the new practice continues to deliver value and remains aligned with organizational goals.
• Investigate underlying causes of system inefficiencies to ensure that recommendations address source of issues.
• Collaborate with stakeholders, including other DFPS departments, to gather input, validate findings, and ensure recommendations align with organization goals.
• Promotes a culture of continuous improvement by regularly reviewing program performance and making further recommendations as needed to main efficiency and effectiveness.

Review and evaluate recommendations for improvement and corrective action to standardize or improve organizational systems.

• Reviews, monitors, and tracks inquiries and reports recommendations from numerous sources to meet regional or program goals and mission.
• Develops tracking procedures and prepares reports regarding regional or program outcomes for DFPS.
• Oversees the timely preparation of and response to correspondence, inquiries, reports, and other time sensitive items.
• Develops tracking procedures and prepares reports regarding regional or program outcomes for DFPS.
• Develops and directs the implementation of studies, assessments, projects, and other tools to evaluate program strengths and identify areas for improvement.
• Provides guidance to HT Leadership on program policy, procedural, and action issues.
• Provides guidance, coordination and support regarding the preparation, publication and dissemination of reports, studies and information relating to program actions, policies and procedures.
• Develops and contributes to the preparation of concise, organized, consistent, and accurate documents and work product (e.g., reports, audits, information/action memoranda, procurement and contract documents, summaries).
• Reviews, and edits documents for leadership and recommends revisions or changes in scope, format, and content in support of the overall effectiveness of the programs’ goals and objectives.
• Consults with internal agency divisions to ensure program compliance with applicable requirements, regulations, policies, and procedures.

Review comprehensive technical records and reports that present and interpret data, identify alternatives, and make and justify recommendations.

• Gather relevant data from various sources, databases, surveys, field observations, etc. and organize data in a systemic way to facilitate analysis and reporting.
• Collaborate with subject matter experts, leadership, and other stakeholders to gather feedback on draft reports and incorporate input into final documents.
• Analyze data related to HT to uncover trends, patterns, and insights. Interpret results to understand the implications to the division.
• Review and edit reports to ensure accuracy, clarity, and consistency. This includes proofreading for grammatical errors, verifying data, and ensuring recommendations are well-supported.
• Maintain organized records of all HT reports, data sources, and supporting material for future reference and accountability.

Evaluate agency functions and activities being considered for conversion to contract operations.

• Ensure, with the assistance of management and legal, any proposed contract HT enters complies with all relevant laws, regulations, and agency policies, and working with legal teams to draft contracts that protect the agency’s interests.

Evaluate industry developments and make recommendations for possible agency application.

• Research and evaluate Human Trafficking and Child Welfare industry developments and make recommendations for possible agency application.
• Develops partnerships with Human Trafficking and Child Welfare counterparts, researchers, advocacy groups, professional associations, and industry leaders to advance agency Human Trafficking Initiatives.

Facilitate meetings with stakeholders from all areas and levels of the agency to gather necessary information for guidance documents.

• Facilitate cross-functional teams/workgroups/meetings (internal and external) for successful human trafficking prevention and intervention program/policy and legislation design, implementation and evaluation.
• Acts as a primary liaison to internal and external stakeholders to ensure appropriate coordination and collaboration efforts regarding HT.
• Routinely collaborates with internal and external stakeholders and cross-functional teams or workgroups to develop, manage, and evaluate program services, guidelines, procedures, policies, strategic initiatives, and activities to support the prevention/diversion of commercial sexual exploitation for children and youth.
• Develops partnerships with advocacy groups, professional associations, and the general public to constantly improve communication, responsiveness, and continued cross-divisional support.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; work simplification methods; forms and records design and control procedures; and statistical analysis. Knowledge of agency policies, procedures and regulations. Knowledge of local, state, and federal laws and regulations relevant to program areas.

Skill in the use of a computer and applicable software. Skill in establishing and maintaining effective working relationships with management and stakeholders both internally and externally. Skill in providing logistical and technical support for training. Skill in authoring readable documents/reports, policies and procedures dealing with complex subject matter and in communicating, both orally and in writing, for a wide variety of audiences.

Ability to gather, assemble, correlate, and analyze facts. Ability to analyze or evaluate problems; to develop, recommend, or present alternative solutions; to conduct or coordinate studies; to develop, interpret, or implement policies and procedures; to design programs or training; to prepare concise reports and presentations; and to communicate effectively (verbally and in writing). Ability to apply critical and analytical approach to problem solving. Ability to prioritize and manage multiple responsibilities with competing priorities. Ability to work independently with minimal supervision.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Minimum Qualifications:

• Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience may be substituted for education on a year to year basis.
• Experience in the management of a business function, division, or department relevant to the assignment.
• At least Five (5) years full-time consultative, supervisory, managerial, professional or technical work which must include:

• • Analysis of work problems having an administrative aspect and interpretation of complex material; or
  • Planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved.
  • Experience with child abuse and neglect and/or human trafficking related practice and/or policy preferred. 

Preferred Qualifications:

• Current DFPS/SSCC employment.

Additional Information:

• Individuals with lived experience strongly encouraged to apply.
• Selected applicants must successfully complete an In-Basket to be eligible for an in-person interview.  Eligibility does not guarantee an interview.
• Preferred position location is Austin, but other cities may be considered. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.