Systems Administrator II - Field Services Technician

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Systems Administrator II - Field Services Technician 
Job Title: Systems Administrator II 
Agency: Dept of Family & Protectve Svc 
Department: Enterprise-Operating Field Svc 
Posting Number: 11994 
Closing Date: 12/25/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 45% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 5425 POLK ST 
Other Locations:  
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT 
CYB10,CYB11,ISM,IT,ITS 
 

Brief Job Description:

Performs entry-level systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. The Systems Administrator job classification series is intended for employees that work directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage an agency’s servers, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation.

The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. The FST is responsible for monitoring the incident and request queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment. The FST promotes and conforms to all security policies and procedures.

Essential Job Functions:

Customer Support (65%) Supports agency staff within a specific geographic area with hardware, software, network, and mobile device functionality including move/add/change assignments; provides Tier 1 customer support for assigned area, and documents activities and incident resolutions.

Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.

Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.

Performs work as assigned (10%) handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.

Knowledge Skills Abilities:

• Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; and basic Internet security administration.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve complex technical issues; to learn and use network management, administration, and other system administration tools; and to communicate effectively.
• Knowledge of the general practices, principles, and techniques of computer operation with major focus on mobile devices (i.e., tablets, laptops and cellular/smart phones).
• Knowledge of networks, active directory, add/ delete network users, and agency security policies and procedures.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communications of technical information to technical and non-technical staff.
• Ability to prioritize and manage heavy workloads.
• Ability to interact with all levels of staff and provide effective customer support.
• Ability to work independently in a fast-paced environment.
• Ability to operate a personal computer and software packages.
• Ability to travel between office locations to support customers; travel up to 35% of work time.
• Ability to work evenings, weekends, either pre-planned or on-call
• Ability to lift heavy equipment (between 40-60 pounds).

Initial Screening Criteria: 

Graduation from high school or equivalent. 12 months experience in systems administration or IT helpdesk type work. Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.

Must be able to lift 40-60 pounds, travel up to 35% percent and work flexible work schedules.

Acceptable Substitutions: Education and experience may be substituted for one another.

Additional Information:

Applicant must specify ability to lift to 40-60lbs of equipment and work flexible work schedules including weekends.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.