SWI Administrative Assistant II

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: SWI Administrative Assistant II 
Job Title: SWI Admin Asst II 
Agency: Dept of Family & Protectve Svc 
Department: SWI Program Support & Training 
Posting Number: 6954 
Closing Date: 07/22/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Compressed Weekend 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HONDO 
Job Location Address: 410 CARTER 
Other Locations:  
MOS Codes: 42A, 42B, 42H, 70F, 420A, 120, 003759, 3320, SEI11, YNS, YN, 0111 
 
 
 

Brief Job Description:

The position is located at the Statewide Intake (SWI) contact center of the Department of Protective and Family Services (DFPS). Responsibilities involve routine administrative work in SWI’s Support Staff department. The position ensures calls placed to SWI are properly routed, and information processed by SWI Protective Services Specialists is routed, assigned, and called out correctly. The position works under moderate supervision, and routinely interacts with internal and external DFPS staff, the public, law enforcement agencies, and other organizations

Essential Job Functions:

Answers, routes, and documents calls to the SWI administrative lines. Provides information and resources to callers. Processes mailing and faxing to DFPS and state agencies. Provides field notification of high priority, time sensitive, and after hour reports. Prepares faxes and mailed correspondence for intake processing. Performs other duties as assigned and required to maintain unit and business operations.

Knowledge, Skills and Abilities:

Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to communicate effectively.

Registrations, Licensure Requirements or Certifications:

None required.

Initial Screening Criteria:

One-year experience in clerical or administrative work. Graduation from a standard high school or equivalent. Experience and education may be substituted for one another.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.