CPS RD Administrative Assistant

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: CPS RD Administrative Assistant 
Job Title: CPS RD Admin Asst III 
Agency: Dept of Family & Protectve Svc 
Department: Region 6B CPS Dir Del - PS 
Posting Number: 7424 
Closing Date: 08/06/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-A-13 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: GALVESTON 
Job Location Address: 123 ROSENBERG AVE 
Other Locations:  
MOS Codes: 42A, 42B, 42H, 70F, 420A, 120, 003759, 3320, SEI11, YNS, YN, 0111 
 
 
 

Brief Job Description:

Works under the direction of the CPS Regional Director with limited supervision and moderate latitude in performing highly complex technical duties. Duties involve reviewing, evaluating data, developing tracking systems and providing current information to CPS management staff. Utilizes complex automated applications and programs for information retrieval, data entry, and issuance. Provides direct assistance to all levels of staff by disseminating information via direct contact, telephone, email or correspondence. Develops, coordinates and maintains record keeping and filing systems. Trains administrative staff. Performs other duties as assigned. 

Essential Job Functions:

• Prepares, reviews, edits and disseminates various types of print and electronic correspondence, reports, forms and records.
• Assists with compiling and entering data provided by program tracking and reporting systems.
• Processes incoming and outgoing mail for the Regional Director.
• Coordinates the purchases and receipt and distribution of office furniture and supplies.
• Maintains filing and record keeping systems and serves as the regional records manager.
• Performs liaison duties between Regional Director and region, state office and administrative staff. Tracks and coordinates various types of inquiries and administrative actions.
• Handles inquiries and complaint calls, responds to questions, takes messages, and provides referral information to clients or staff.
• Coordinates travel arrangements and prepares appropriate vouchers and forms.
• Coordinates and completes special projects and assignments involving various program related activities. Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities:

• Knowledge of office practices and administrative procedures.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Skill in working in an office supporting several staff members.
• Skill in using a personal computer.
• Ability to interact with all levels of staff.
• Ability to work independently in a fast-paced environment.
• Ability to operate a personal computer and various software packages (Word, MS Office, Excel are essential).
• Ability to effectively handle multiple assignments in a dynamic environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from high school or equivalent with three years recent full-time administrative support, general office, clerical, secretarial or DFPS experience.

Acceptable Substitutions

• Ninety semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Preferred Qualifications

• CPS experience working in an office that dealt with confidential records or documents.
• CPS experience assisting public and/or answering customer inquiries over the phone, through personal contact, correspondence or Email.
• CPS experience using Word, Excel, PowerPoint and windows.
• CPS experience explaining policies and procedures, rules, or regulations.
• CPS experience handling and maintaining files, records, or logs.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.