Management Analyst III

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Management Analyst III 
Job Title: Management Analyst III 
Agency: Dept of Family & Protectve Svc 
Department: SO CBC DFPS ADMIN PRG SUP 
Posting Number: 11463 
Closing Date: 12/05/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: FORT WORTH 
Job Location Address: 2700 BEN AVE 
Other Locations:  
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description

Functional Title: Management Analyst-CBC IT and Data Liaison

Performs advanced (senior-level) professional organizational and policy analysis work conducting organizational studies and evaluations, analyzing systems and procedures, conducting work simplification studies, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This position is responsible for coordinating Community-Based Care (CBC) readiness, implementation and operations activities at the catchment and statewide level, especially related to CBC specific functionality and utilization within Information Technology (IT) systems.   This position serves as the CBC Information Technology and data liaison from the program perspective to all Single Source Continuum Contractors (SSCC) and CBC staff. This position coordinates IT related readiness and transitions for CBC, and ongoing planning, initiation and coordination of CBC related or impacted functionality projects. This position works under the direction of the Director of Implementation in the Office of Community-Based Care Transition. The position interacts routinely with DFPS staff, the SSCC, other agencies in the community, and the public.

ESSENTIAL JOB FUNCTIONS (EFJs):

Coordinates, plans, and directs organizational studies and evaluations.

• Gathers stakeholder information for ongoing process evaluations and other statewide studies.
• Provides and coordinates relevant information as Subject Matter Experts to inform various studies and evaluations.

Develops new or modifies existing operational program policies, procedures, goals, and objectives.

• Develops, monitors, analyzes and maintains Community-Based Care-related process documents and resource guides.
• Establishes and retains standard operating procedures and policies and modifies when changes occur.

Develop solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conduct training for implementation of organizational solutions, strategies, and plans.

• Plans, organizes, and facilitates meetings and workgroups with internal and external stakeholders to develop solutions, change strategies, and develop training  for readiness/implementation of Community-Based Care and ongoing CBC operations.

Design, evaluate, recommend, and approve changes to forms and reports.

• Maintains Community-Based Care specific forms and reports and makes change recommendations.
• Submits Data Request Intake and Tracking (DRITs) to meet the unique data needs of CBC including identifying form and report layout, requirements, and analyzing for quality assurance.
• Analyzes and disseminates CBC specific DRITs
• Reviews required Community-Based Care reports
• Reviews and serves as point of contact for DFPS reports related to CBC IT projects ensuring content is accurate and up to date.

Advises management on agency studies.

• Provides feedback and recommendations to leadership on Community-Based Care research performed by DFPS.

• As the IT liaison of Community-Based Care, provides recommendation studies for readiness and implementation barriers. 
• In collaboration with DFPS Subject Matter Experts, provides SSCCs with guidance and clarification when navigating complex situations.

Facilitates meetings with stakeholders from all areas and levels of the agency to gather necessary information for guidance documents.

• Serves as liaison in building effective partnerships with the Single Source Continuum Contractor (SSCC), DFPS, and stakeholders; especially related to Information Technology and Data systems.
• In collaboration with DFPS Subject Matter Experts, gathers information, creates and maintains guidance documents to assist SSCCs with navigating technical, complex situations, and protocols.
• Leads various workgroups for Community-Based Care readiness and ongoing operations to obtain necessary information to determine if changes are necessary.

• Provides technical assistance, guidance, and resolution on CBC related IMPACT/system functions for DFPS, SSCC staff, and others to include CBC SME for program support team.

Conducts readiness assessments for change initiatives, analyze results, and report findings to management.

• Manages the readiness work stage for CBC transitions and SSCC certification, specifically leading the Information Technology workgroup during transition and ensuring that all requirements are met.
• In coordination with various divisions, analyzes transitions, reports findings and makes recommendations to leadership about SSCCs readiness to assume contractual obligations.

Reviews industry developments and makes recommendations for possible agency applications.

• Reads and reviews relevant literature, research, and industry developments regarding  CBC program implementation and technology to stay  current on emerging trends and best practices, and leverages this knowledge to provide informed  recommendations for program enhancement.

Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization.

• Gathers, tracks and reports relevant data or procedures in response to information requests, using operational and organizational analysis to recommend improvements in staffing and space utilization.

Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.

• Confers with program staff, SSSC staff and other community stakeholders to review and identify trends and resolve Community-Based Care concerns to ensure program’s established protocols are being met in an effective and efficient manner.
• Works with stakeholders to understand their technology needs and issues in performing their day-to-day work.
• Recognizes and monitors deficiencies in system functionality and ensures compliance with departmental guidelines in Information Technology systems that hinder operations or business processes.

Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

• After consulting with program leadership, assists in execution of process evaluations related to Community-Based Care readiness and implementation designing updates to program objectives and necessary time frames.
• Working jointly with leadership to evaluate readiness studies, tools and activities following Implementation of Stage I and Stage II Community- Based Care in each new area, identifies area priorities and resource needs.
• Identifies system enhancements, priorities, and new project needs by Community-Based Care transition and operations teams, SSCCs, and other DFPS divisions related to CBC.
• In collaboration with management, initiates and coordinates identified projects through entire project life cycle.

Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

• Collects and reviews historical and current data, reports or procedures to track patterns and highlight areas of concern.
• Utilizes available data including stakeholder feedback, to identify problems, gaps or contradictions in procedures and makes recommendations for changes.
• Analyzes program policies and business best practices to provide recommendations and ideas for addressing technology requests, needs, and solutions.

Researches new or improved business and management practices for application to agency programs or operations.

• Researches post-readiness of Community-Based Care model implementation, conducts survey and focus groups with stakeholders for readiness process improvement
• Maintains and researches designated community area Community-Based Care tools, documents, and protocols

Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.

• Gathers and analyzes information to evaluate impact and inform responses related to legislative and policy changes.
• Conducts research, interprets trends, determines program impact and provides input and consultation to analyze and track legislation.
• Identifies system enhancements and new functionality that may be required of information technology systems for program to carry out new or proposed legislation.

Analyzes agency functions and activities being considered for conversion to contract operations.

• Coordinates, plans, implements, and monitors Community-Based Care readiness, conversion to contract operations, and ongoing implementation at the catchment/community levels.
• Coordinates with DFPS programs and CBC Operations to analyze agency functions for conversion to Community-Based Care contracted operations.

Develops recommendations for improvement and corrective action to standardize or improve organizational systems.

• Employs data-driven analysis of trends to guide Implementation/Quality Improvement and system enhancement activities.
• Participates in and delivers presentations at State level Community-Based Care meetings to gather insights, exchange knowledge, and formulate recommendations for system improvements.
• Identifies gaps in technology, systemic issues, policy conflicts, knowledge and process gaps and deficiencies, and provides management with proposed changes and improvements to resolve them.

Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures.

• Conducts resource studies by gathering data to inform resource transfer planning with DFPS for Community-Based Care transitions
• Recommend staffing adjustments based on resource data analysis in collaboration with CPS Program and Position Control.

Prepares comprehensive technical records and reports to present and interpret data, identifies alternatives, and makes and justifies recommendations.

• Compiles and interprets data for Senior/Executive Leadership reports and advises on potential courses of action.
• Detects trends and recommends targeted interventions while identifying alternative courses of action.

Prepares operations and procedures to improve organizational effectiveness.

• Provides ad hoc training and technical assistance to SSCCs and DFPS staff regarding user acceptance testing activities, new and existing information technology functionality, procedures, policies, and standards.
• Creation and upkeep of Guides/ Job Aides related to IMPACT Functionality

Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

• Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.

Knowledge of:

• Local, state, and federal laws related to Community-Based Care
• History of Community-Based Care
• Community-Based Care functionality in the Information Management Protecting Adults and Children in Texas (IMPACT) system
• Organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures
• Methods and procedures analysis techniques; work simplification methods; forms and records design and control procedures; and statistical analysis.
• Agency program/contract policy, procedures, and regulations

Skill in:

• Establishing and maintaining effective working relationships
• Stakeholder engagement and developing consensus
• Problem solving and resolution of disputes
• Effective oral and written communication
• Identifying measures or indicators of program performance
• The use of a computer and applicable software
• Analyzing and evaluating complex information technology applications, policies, and issues
• Developing creative and workable solutions to complex problems and issues

Ability to:

• Analyze or evaluate problems;
• Gather, assemble, correlate, and analyze facts
• Develop, recommend, or present alternative solutions
• Garner support for and educate others on Community-Based Care (market programs)
• Utilize project management processes, practices, and tools
• Prepare concise reports
• Develop, interpret, or implement policies and procedures
• Communicate effectively
• Conduct or coordinate studies
• Design programs or training
• Oversee and supervise the work of others
• Travel statewide on an as needed basis

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in methods analysis, management, organizational development, or methods and systems work. Graduation from an accredited four-year college or university with major coursework in social services, business administration, organizational leadership, industrial organizational psychology, or a related field is generally preferred.

Four years full-time experience in working with children and youth in foster care; utilization of complex case management information systems, experience in working with teams; experience in working collaboratively with communities and partner agencies.

Preferred: Experience utilizing Information Management Protecting Adults and Children in Texas (IMPACT), ideally CBC functionality. Two years experience as a DFPS supervisor or above.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.