Records Management Group Manager V

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Records Management Group Manager V 
Job Title: Manager V 
Agency: Dept of Family & Protectve Svc 
Department: Records Management 
Posting Number: 11635 
Closing Date: 12/17/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 7400 DIANA DR 
Other Locations: San Antonio; Austin; Houston 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

The Records Management Group (RMG) regulates, safeguards, and delivers DFPS agency records; it is organized into teams to increase effectiveness and efficiency. The Manager V reports to the Division Director and is part of RMG’s senior management team, which provides the necessary leadership to achieve the mission and vision of DFPS through RMG's roles and responsibilities. The Manager V performs advanced (senior-level) managerial duties and works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

The Manager V establishes specific and measurable goals and objectives for the staff assigned to the position. These will be based on historic and forecasted data as well as agency and division priorities. The Manager V assigns and approves action plans to meet goals and objectives; evaluates business functions and makes recommendations to improve policies and procedures within the parameters of relevant federal, state, and departmental statutes and rules regarding records and confidentiality; and is responsible for the full life-cycle of employee management (hiring, training, evaluating, disciplining, and terminating).

This position will work closely with the Director and will seek feedback from other RMG Managers to make final decisions regarding projects and program improvement activities. The Manager V will provide coverage for the Director when the Director is unavailable.

Essential Job Functions:

Manages day-to-day activities of staff within a large and/or highly complex business function(s), division(s), or department(s).
• Provides direct reports with work assignments, clear direction, and information on responsibilities and work performance expectations within division.
• Provides leadership to develop, review, improve and maintain business operations that support effective program and administrative activities within division.
• Provides technical assistance to ensure coordination, quality, efficiency, and effectiveness of division, policies, and program initiatives.
• Manages regular team meetings to establish status of division priorities and ensure workloads are distributed fairly and in a manner that maximizes the strengths of the team’s skill sets.
• Meets regularly with individual team members to discuss the status of individual workloads, provide guidance and support on staff assignments and to ensure individual staff assignments are coordinated effectively across the team and division.
• Meets regularly with the vendors and other divisions to align business activities across oversight and support functions within division, avoid duplication of effort, and to maximize the use of division resources.
• Meets regularly with the division Director to report on the status of business activities on the team, keep leadership informed of issues and developments related to contracting policy, training and technical assistance.
• Maintains ongoing support for division management areas, DFPS legal, DFPS Finance, Internal Audit, and DFPS Regional leadership by consulting on matters related to division policy, training and technical assistance.
• Reports quarterly to the Chief Operating Officer on accomplishments, emerging issues and the status of projects and initiatives included in the division operational plan.

Oversees the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels.
• Oversees development and implementation of special projects, analyses, and workgroups to implement new program initiatives and procedures, and to evaluate the effectiveness of program functions
• Provides proactive guidance to stakeholders regarding policy interpretations and division services and functions.
• Coordinates regularly with Health and Human Services to address cross-agency issues related to the division services to DFPS.
• Coordinates with DFPS stakeholders across all divisions to implement and track agency wide division initiatives.
• Identifies, develops, assigns and oversees multiple division projects including the development of new policies, trainings, and consultations to mitigate division risks, and improve division practices.
• Serves as a main point of contact for division leadership and other stakeholders to address questions of policy, identify needs and evaluate the effectiveness of contracting practices.

Oversees the implementation of changes resulting from new legislation.
• Oversees implementation of legislation related to division.
• Conducts, reviews and approves legislative analysis to assess the impact of legislation on division/program.
• Conducts, reviews and approves cost estimates to capture the impact of legislation on division resources.
• Ensures coordination across agency divisions to communicate the impact of legislation on division programs is accurately reflected in decision making and
• Reports to the division Director on the status of legislative activities.
Oversees special investigations, research studies, special projects, internal audits, and the implementation of special initiatives.
• Oversees the division training program by performing needs assessments, planning and implementation strategies, and systematic delivery for agency-wide staff to ensure education on division expectations and policy.
• Sponsors multiple stakeholder workgroups to evaluate and mitigate systemic division risks.
• Oversees the development, planning and implementation of the annual division project including managing division resources, and delegating staff assignments as needed to perform related work activities.
• Coordinates division responses to audit inquiries, findings, and reports related to contract policies and trainings.
• Participates in cross-divisional workgroups and project teams in support of division initiatives.

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Defines the division's scope, documents its processes, systems, and controls, and determines the effectiveness of its policies, procedures, trainings, and division initiatives.
• Provides leadership, direction, and support for continuous process improvements, development and implementation of the division's goals, guidelines, policies and procedures to ensure compliance with laws, rules, and policies.
• Provides oversight and guidance to ensure team deliverables are completed to meet intended objectives within established timelines and all related tasks and milestones are achieved.

Monitors compliance with policies and procedures; and provides input or approves new policies and procedures.
• Guides informed judgements and decision-making for effectiveness and applicability, and evaluates compliance with agency, division, and department policies and procedures.
• Facilitates the vetting process to update policies and rules and leads development of change management and communication strategies related updates.
• Assesses and makes recommendations for necessary policy updates and training opportunities.
• Identifies program risks, issues, and trends to manage the development and implementation of process improvements.

Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
• Develops presentations, reports, research material, communications, and responses to requests for information related to division/program.
• Oversees the development of written notices and broadcasts regarding publications, updates, and releases.
• Oversees communications and materials involving the development and publication of policies, requirements, and processes that meet agency and divisional expectations.
• Oversees the development and provision of face-to-face and web-based division/program training, contracting basic skills development, and ad hoc requests.
• Coordinates data collection activities to analyze risks and address necessary policy clarification and process development.

Develops and implements techniques for evaluating business function, division, or department activities.
• Develops strategies to oversee the planning, development, and improvement of policies and procedures; including analysis of federal, state, requirements, audit findings, trends and best practices, and opportunities to optimize division activities.
• Implements strategies to oversee the planning, development, and improvement of policies and procedures; including analysis of federal, state, and requirements, audit findings, trends and best practices, and opportunities to optimize division activities.

Plans and develops a budget, evaluates budget requests, monitors budget expenditures, and makes adjustments as necessary.
• Plans and develops a budget for division ensuring fiscally responsible purchases and salaries
• Evaluates budget requests to ensure funds are available and purchases support program needs
• Monitors budget expenditures throughout fiscal year to ensure program stays within budget, plans.

Reviews and evaluates the impact of proposed federal and state laws on program objectives.
• Oversees the technical assistance program to provide consistent and sound guidance pertaining to the review and assessment of state and federal laws, regulations and policies affecting policy development, and advises program leadership as appropriate.
• Monitors and analyzes prosed federal and state law revisions for impact to program.

Identifies areas of needed change and makes recommendations to improve operations.
• Identifies and develops recommendations for improvement to management.
• Identifies program issues and trends and manages the development and implementation of process improvements.
• Oversees and facilitates implementation of improvement plans with stakeholders to correct identified deficiencies and thoroughly communicate through management, productivity reports, and strategic workplans.
• Utilizes expert operational skills and knowledge to identify policy, process and rules and procedural gaps and inconsistencies.

May manage multiple business functions and provide oversight to associated staff.
• Serves as a liaison with (list other division/program areas/state agencies), as required.
• Represents division at meetings, hearings, trials, conferences, and committees as needed.
• Facilitate workgroups and frequently communicates with leadership and Executive Staff on division/program issues.
• Provides guidance to Executive Leadership, Stakeholders, division staff, and external organizations, including auditors, regarding policies, procedures and administrative rules.

Supervises the work of others.
• Hires, manages, and develops staff, and recommends appropriate personnel actions to foster a fair, honest, and equitable work environment.
• Leads employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Leads employees to meet the organization's expectations for productivity, quality, and goal accomplishment through team members who work in a remote work environment.

Performs related work as assigned.

Knowledge, Skills and Abilities:

Knowledge of local, state and federal laws and regulations relevant to records management and confidentiality.

Extensive Knowledge of records management fundamentals, policies and processes in human and social service agencies.

Skill in effective verbal and written communication.

Skill in effective problem-solving techniques and negotiations

Skill in establishing and maintaining productive working relationships both internally and externally.

Skill in the use of a computer, laptop, and applicable software.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ability to train, manage and develop staff.

Ability to independently interpret and apply various policies and procedures.

Ability to apply a critical and analytical approach to problem solving.

Ability to manage business function, division, or department activities.

Ability to establish goals and objectives for area of supervision.

Ability to prioritize and manage multiple, competing responsibilities.

Ability to understand new information effectively and quickly.

Ability to plan, direct, and assign responsibilities and supervise the work of others.

Ability to develop and evaluate administrative policies and procedures and to devise solutions to administrative problems.

Ability to work independently and with limited direction.

Ability to write policy and design processes.

Ability to develop and deliver presentations and conduct meetings and training activities.

Ability to develop written reports and material suitable for specific audiences including but not limited to contractors, providers, internal staff, executive staff, and legislators.

Ability to operate standard office equipment, computer word processing software, electronic mail, and ability to learn agency software applications.

Registrations, Licensure Requirements or Certifications:

Currently accepted as a Candidate to become a Certified Records Analyst (CRA) or Certified Records Manager (CRM) is preferred, but not required. Applicant must pass Parts 2-4 of the examinations within one year of employment.

Initial Screening Criteria:

A bachelor’s degree from an accredited four-year college or university is required unless the candidate has already been accepted to pursue certification as a Certified Records Analyst (CRA) or Certified Records Manager (CRM).

Work experience must include at least three years in a managerial, supervisory, or team lead capacity within DFPS Records Management Group.

Professional experience with state government in planning, and policy and procedures development, including experience with Records Management programs, services, and procedures, policy interpretation, project management, and government organization and administration.

Experience in the development of outcomes and performance measures, developing and presenting analyses, and managing the development of reports.

Current employment within DFPS Records Management Group is required.

Preferred Qualifications

Experience managing multiple supervisory level direct reports.

Project Management Professional training.

At least four years of experience, demonstrating growth in responsibility, complexity of duties, and/or supervisory roles.

Additional Information:

This position may be housed in Austin, Houston, or San Antonio; however, best candidate will be selected regardless of location. This position will report to the RMG Director, Roseana "Rosie" Greene.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.