CCI Quality Assurance Spec III

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CCI Quality Assurance Spec III 
Job Title: CCI QA Spec III 
Agency: Dept of Family & Protectve Svc 
Department: FCL Licensing Complex Inv 
Posting Number: 11855 
Closing Date: 12/19/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 7400 DIANA DR 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No military equivalent 
 
 
 

Brief Job Description:

CCI Quality Assurance Specialist III - The position conducts quality assurance activities related to performance management in the Child Care Investigations Division (CCI). The Quality Assurance Specialist performs highly complex consultative and analysis of investigation activities in order to make recommendations for program improvement. The Quality Assurance Specialist designs criteria and methodology for data collection; collects data through conducting case reviews; analyzes data, including identifying trends and patterns; writes formal reports; and makes recommendations regarding CCI policy and procedures, training, and program structure. Decision-making is based on sound judgment and on quality investigative practice. The Quality Assurance Specialist maintains and manages a fluid workload, responding to field and administrative requests on a timely, and sometimes emergency basis to ensure compliance with agency time frames and guidelines for response. The position may assist with developing program policy and procedures and providing training to internal and external stakeholders. In performing these duties, the Quality Assurance Specialist works with all levels of agency staff, external stakeholders, and the general public.  

Essential Job Functions (EJFs):

Conducts and coordinates case reviews that evaluate CCI activities to determine program compliance with appropriate laws, rules, policies and procedures, including the development of techniques and methodology for data collection and data analysis. Completes or oversees the completion of written and verbal reports to CCI management regarding reviews, including case information and recommended actions, and monitors implementation of final recommendations. Conducts analysis of monthly and annual program metrics and prepares management reports identifying trends, patterns, strengths, and opportunity for program improvement. Monitors the quality assurance activities conducted by program staff, including assisting in the development of quality assurance tools used by staff. Analyzes trends and patterns and communicates results to management in a manner that facilitates further program improvement. Provides input into the development of CCI policies and procedures, training, program planning, and implementation. Communicates CCI quality assurance activities to internal and external stakeholders. Performs other duties as assigned. Attends work regularly in accordance with agency leave policy. Promotes, monitors and ensures that respect is demonstrated for cultural diversity.  

Knowledge, Skills, and Abilities (KSAs):

• Knowledge and experience related to child abuse, neglect, and exploitation investigations and applying and evaluating the applicable laws, rules and policies.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports.
• Ability to interpret policies and procedures.
• Skill in analyzing data, developing methodologies, and using critical analysis to identify and evaluate trends and patterns.
• Skill in establishing and maintaining effective working relationships, both internally and externally.
• Skill in effective verbal communication, including the ability present data to internal and external stakeholders.
• Skill in effective written communications, including the ability to write formal communications and to prepare clear and concise reports.
• Ability to make sound decisions under pressure and to work independently with minimal supervision.
• Ability to prioritize and manage multiple responsibilities.

Registrations, Licensure Requirements or Certifications: 

N/A

Initial Screening Criteria:

Required: Two years experience in Child Care Investigations (RC, DC, or combination). Graduation from an accredited four-year college or university.

Preferred: Experience in reading abuse/neglect cases, technical work that includes interpretation of complex written materials and assessment skills. Experience with planning, organizing, and coordinating requirements for support services or program operations.

Additional Information:

***This is a State-wide posting. Position may be filled at a location not listed above based on office availability***

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.