CPS ROSA Administrative Assistant

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

This position provides administrative support to the CPS Regional Operations Support Administrator, CPS Administration and CPS program by serving as a liaison to regional and state operations. The position interacts routinely with DFPS staff, including executive management and the general public.

Essential Job Functions:

Answers and screens telephone inquiries, takes and routes messages and provides program and agency information and/or make referrals to other community resources

Maintains office equipment, supplies and acts as receptionist

Coordinates and maintains files and statistical report tracking systems with strong attention to sensitive and confidential information

Prepares, edits and distributes correspondence and reports. Assists in compiling and analyzing data for reports.

Prepares and maintains leave and personnel records based on DFPS procedures

Opens and distributes mail. Sends and receives fax documents and makes copies of required documents

Performs other duties as assigned and required to maintain unit operations

Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts

Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities:

Knowledge of Microsoft word and various software programs

Knowledge of agency policies, procedures and practices

Skill in establishing and maintaining effective working relationships

Skill in effective verbal and written communication

Skill in using a personal computer

Skill in using a fax machine

Ability to utilize work processing and data base software

Ability to understand and interpret policies and procedures

Ability to work independently

Ability to prioritize and meet deadlines

Ability to handle and maintain confidential information

Ability to work in a fast-paced environment

Ability to multi-task

Ability to interact with the general public

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from high school or equivalent

Two years full-time administrative support, general office, clerical, secretarial, human resources or DFPS experience

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.