Manager II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Manager II 
Job Title: Manager II 
Agency: Dept of Family & Protectve Svc 
Department: CPS Dir of Field State Prg Sup 
Posting Number: 11943 
Closing Date: 12/24/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: CLEBURNE 
Job Location Address: 1402 SECURITY DR 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

This position performs moderately complex (journey-level) managerial work administering the daily operations and activities of an DFPS, Child Protective Services (CPS), Director of Field Support Services. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of five (5) CPS Quality Assurance Specialists housed across the state. Works under general supervision, with limited latitude for the use of initiative and independent judgment. 

Essential Job Functions:

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Manages day-to-day activities of staff within a business function, division, or department.
• Manages staff development plans and activities.
• Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Selects, supervises, trains and develops the CPS Quality Assurance Specialists assigned to read cases and monitor compliance of Foster Care Litigation (FCL) orders.
• Routinely interacts with DFPS staff including Regional Directors and other regional staff, the CPS Director of Field, CPS State Office staff and external partners to manage business function and act as program liaison.
• Develops and implements techniques for evaluating business function, division, or department activities.
• Develops tracking procedures and prepares reports regarding regional and statewide outcomes for CPS. Determines program statistics and trends and resolves operational problems.
• Develops and evaluates budget requests, monitors budget expenditures, and makes adjustments as necessary.
• Coordinates and collaborates with DFPS Human Resources and Finance Division related to CPS field positions, budget, performance reports, etc.
• Liaison with the Office of Consumer Relations and other DFPS divisions as needed.
• Develops and evaluates policies and procedures; and monitors compliance with policies and procedures.
• Identifies areas of needed change and makes recommendations to improve operations.
• Develops working relationships with internal and external stakeholders.
• Prepares reports for management on effectiveness and efficiencies.
• Provides technical expertise and guidance regarding questions related to the business function, division, or department.
• Review, monitor and track inquiries and report recommendations from numerous sources.
• Participate in and lead special projects and workgroups.
• Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
• Collects, organizes, analyzes and/or prepares materials in response to request for program information and reports.
• Tracks assignments for the Director of Field, responds to special assignments, and monitors regional responses to requests for information.
• Prepares reports for management on effectiveness and efficiencies.
• Reviews and approves staff documents and reports to ensure quality, content, and responsiveness.
• Performs other duties as assigned and required to maintain program operations.
• Supervises the work of others.
• Manage five (5) CPS Quality Assurance Specialists housed across the state including workload, performance, and expectations.

Registrations, Licensure Requirements or Certifications:

None 

Knowledge Skills Abilities:

• Knowledge of state and federal laws and regulations relevant to the CPS program.
• Knowledge and proficiency with Microsoft Office software specifically Excel, Survey Monkey and SharePoint.
• Knowledge and proficiency with Data Warehouse Reports.
• Knowledge of program planning and implementation.
• Knowledge of agency policies, procedures and regulations.
• Knowledge of processes involved in developing and implementing new policies/practice changes, performance measures and monitoring for effective change.
• Skill in establishing and maintaining effective working relationships.
• Skill in collaboration and problem solving.
• Skill in handling multiple tasks, prioritizing and meeting deadlines.
  Skill in exercising sound judgment and effective decision making.
• Skill in effective verbal and written communication.
• Skill in managing and tracking multiple reports.
• Ability to review, analyze and interpret data.
• Ability to work cooperatively with others in a professional office environment
• Ability to effectively navigate difficult situations (including complex cases).
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prepare clear and concise reports.
• Ability to develop and analyze special projects.
• Ability to travel locally and across the state as needed.
• Ability to understand new information effectively and quickly.
• Ability to prioritize and manage multiple responsibilities.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in a field relevant to the position is generally preferred.

Minimum of five years of experience in a program relevant to DFPS or equivalent social services agency.

Additional Information:

Position may be housed in any CPS office in the state, contingent on office availability.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.