CPS Quality Assurance Specialist

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

**This position is a full-time Telework position but will be housed in the Region 4 area.

Brief Job Description:
CPS Quality Assurance Specialist III - The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS). The position performs quarterly structured case readings for various stages of CPS and reviews cases during regional reviews for the regions, including sample case reviews required by CPS state office program compliance staff with the Child and Family Service Review (CFSR) structured case reading instrument and routine internal and external stakeholder input regarding the provision of CPS. The position contributes regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan, and may serve in other capacities for future Texas federal reviews designed to evaluate the effectiveness of safety, permanency and well-being of children and families in CPS. The position communicates quality assurance results to CPS regional staff. The position interacts routinely with regional and state office CPS staff, the general public, external stakeholder groups and various other organizations. This position also conducts a variety of Ad hoc case reviews as assigned. This position assists with the development and presentation of various trainings to Regional Staff.

Essential Job Functions:

Monitor DFPS case records for various stages of CPS for compliance with federal, state and program standards using the Child and Family Service Review (CFSR) structured case reading instrument and routine internal and external stakeholder input regarding the provision of CPS. Contribute regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan. Review case records to collect performance data, identify adverse trends, and determine compliance with service delivery standards and other policies and procedures. Develop training materials on program standards; and present information to staff at quarterly debriefings. Conduct training for all levels or district/regional staff, as well as stakeholders/contactors. Complete ad hoc reviews as assigned. Assist in preparation of Title IV-E files and participate in Title IV-E federal review. Mentor and assist in training new Quality Assurance Specialists joining the team.

Knowledge, Skills and Abilities:

Knowledge of generally accepted principles and practices of a human services organization. • Knowledge of differing cultures/ethnic groups and values. •Skill in effective verbal and written communication. •Skill in establishing and maintaining effective working relationships. • Skill in organizing and presenting data. • Skill in explaining complex policy issues and representing a best practice standard to regional staff. •Ability to select and evaluate information from case records in relation to eligibility criteria. •Ability to interpret policies and procedures. • Ability to prioritize and manage multiple responsibilities. • Ability to analyze data to determine trends and patterns. •Ability to prepare comprehensive accurate reports. • Ability to write with brevity and clarity. •Ability to evaluate new service delivery procedures or policies and identify areas for improvement.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Bachelor's Degree from an accredited four-year college or university. At least three years of full-time professional technical work experience related to Child Protective Investigations or Child Protective Services.   

Additional Information:

N/A

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.