Statewide Intake Screener Manager V/Program Administrator

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Statewide Intake Screener Manager V/Program Administrator 
Job Title: Manager V 
Agency: Dept of Family & Protectve Svc 
Department: Statewide Intake Screener 
Posting Number: 8185 
Closing Date: 09/01/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 2401 RIDGEPOINT DR 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Job Description

The Manager V performs advanced (senior-level) managerial work administering the daily operations and activities of the Statewide Intake (SWI) Screening Program. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Consults with the Director II, regional and state office management, regional case workers, and external public and private stakeholders to provide details of complex reports.

This position oversees multiple Child Protective and Residential Investigation screening units with each unit consisting of 8-10 screeners. Manages day-to-day activities of multiple screening units including time/leave approval, managing overtime, creating work schedules, ensuring fair and accurate daily case assignments. Manages staff development plans and activities. Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Develops and implements techniques for evaluating screener efficiency and productivity. Evaluates budget requests, monitors budget expenditures, and adjusts as necessary. Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures. Provides technical expertise and guidance regarding questions related to the SWI Screening Program. Identifies areas of needed change and makes recommendations to improve operations. Prepares management and productivity reports. Oversee special projects and the implementation of special initiatives. Performs other duties and related work as assigned.

Essential Job Functions (EJF)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

• Plans and manages program operations to achieve project goals and objectives for case screening by monitoring caseloads, consulting with staff on case issues, approving leave, and holding program meetings. (25%)

• Selects, manages, and develops staff through case reviews with staff, review of performance data, conferences, training, and performance appraisal. (25%)

• Assists in developing program policy and ensuring program compliance with policy and procedure. (15%)

• Interprets program policy and procedures to program staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public. (10%)

• Evaluates program performance through case readings, computer reports, and observation of program operations to ensure program compliance with policy and procedure. (10%)

• Develops and maintains effective working relationships with other agency staff and other community resources. (5%)

• Performs other duties as assigned and required to maintain program operations. (5%)

KNOWLEDGE, SKILLS, AND ABILITIES 

• Knowledge of the Texas Family Code (TFC) as related to child abuse/neglect
• Knowledge of state and federal laws and regulations related to the RCI Investigations and CPI INV/AR  program
• Strong verbal and written communication skills
• Skill at establishing and maintaining productive working relationships both internally and externally
• Ability to operate a personal computer and use various software packages
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate and analyze facts
• Ability to prioritize and manage multiple responsibilities
• Ability to understand new information effectively and quickly
• Ability to plan, direct and assign responsibilities and supervise the work of others
• Ability to work with people from a variety of backgrounds and professions
• Ability to represent DFPS effectively with key stakeholders

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria

• A bachelor’s degree from an accredited college or university
• At least five years of investigation experience in CPI INV/AR or five years of screening
• At least three years as a Supervisor II or above in Child Protective Investigations/AR or SWI screening
• Currently employed as a Supervisor II or above in Child Protective Investigations/AR or SWI screening

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.