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ServiceNow Developer

Date:  Dec 9, 2025
Location: 

AUSTIN, TX

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:

  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
  • Optional dental, vision, and life insurance—at rates much lower than most private plans
  • Flexible spending accounts for added tax savings on health and dependent care
  • Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: ServiceNow Developer 
Job Title: Programmer III 
Agency: Dept of Family & Protectve Svc 
Department: Software Development Res-Op 
Posting Number: 11918 
Closing Date: 06/09/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Austin 
MOS Codes: 0673,2652,8846,8848,16KX,181X,182X,255A,255S,25B,26B,62E,681X,682X,781X,782X,8K000,CT,CTR,CWT,CYB10 
CYB11,ISM,IT,Z Prefix 
 
 



Brief Job Description:

Performs highly complex computer programming work involving analyzing system specifications to develop software solutions using the ServiceNow platform; documenting the methods and procedures used in software development; and testing, correcting, and revising software. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Works closely with team of developers to build quality applications as per the requirements 

 

Essential Job Functions (EJFs): 

(35%) Performs computer programming work. 

  • Analyzes users’ needs; designs, tests, and develops software to meet those needs. 

  • Develops routine code and debugs software. 

  • Compiles and documents procedures used throughout software development and revision. 

  • Remain current with industry best practices. 

  • Performs related work as assigned. 

(35%) Collaborates well with Application Development, DevOps, Project Management and other teams in the execution of enterprise level applications. 

  • Communicate with other team members in a timely and effective manner. 

  • Participates in project planning and project management activities to understand the business requirements to do software development. 

  • Performs code reviews, unit testing, integration testing, continuous integration, and continuous deployment. 

  • Participates in release management activities and monitors progress of release status for team. 

(25%) Provides technical leadership on projects and agency initiatives related to programming activities and may act as technical team lead to mentor junior level staff 

  • Identifies, investigates, and resolves production problems in a timely manner. 

  • Participates in peer-code walk-throughs, ensures project schedules are met, and participates in project technical and functional design. 

  • Formulates logical descriptions of problems and devises optimum solutions. 

  • Performs the research and analysis required for project proposals, software and systems modifications, and new projects. 

(5%) Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned. 

Knowledge, Skills and Abilities (KSAs): 

  • Knowledge of the principles, practices, and techniques of programming and systems analysis; computer operations procedures and systems; and computer programming languages. 

  • Knowledge of ServiceNow administration and application implementation including the IT Service Management (ITSM) suite. 

  • Knowledge of JavaScript/Angular, Flow Designer, and IntegrationHub.  

  • Knowledge of established and modern design patterns and application design. 

  • Knowledge of object-oriented analysis and design. 

  • Knowledge of both Waterfall and Agile development environment. 

  • Knowledge of the Software Development Life Cycle (SDLC) and development standards including programming standards, documentation standards, and testing standards to ensure the quality and maintainability of one or more applications. 

  • Knowledge of DevOps tools (Jira, Bitbucket) and processes. 

  • Knowledge of public/private/hybrid cloud technologies. 

  • Knowledge of Web Content Accessibility Guidelines (WCAG).  

  • Skills in problem solving, critical thinking, computer programming, the use of hardware and software, and modifying or developing software for applications. 

  • Ability to process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; and to communicate effectively. 

  • Ability to work on relational databases and with database components. 

  • Ability to communicate effectively both verbally and in writing in a clear and concise manner. 

  • Ability to use Microsoft Office productivity tools (Word, Excel, Visio, and Project) for completing requirements, design, project tracking and other documentation. 

Registrations, Licensure Requirements or Certifications: N/A 

Initial Screening Criteria: 

  • Graduation from an accredited college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis. 

  • At least two (2) years’ IT experience in software development. 

  • Hands-on experience with ServiceNow development.  

  • Hands on experience and current skills in one or more areas: System Engineering, Application Development with Java or .Net Middleware, Data Intelligence, Infrastructure Services, or Database. 

  • Experience with Agile.  

 Additional Information:  

  • Applicants from outside Texas must be willing to relocate within 30 days of hire and must be willing to work at the Austin office when required.  

  • Applicants must be authorized to work in the United States. DFPS is not considering applications from persons who require sponsorship for an employment visa. 

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.


Nearest Major Market: Austin

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