SWI Screener Supervisor

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Brief Job Description:

The SWI Screener Supervisor performs highly complex (senior-level) consultative services, technical assistance and supervisor work. This position manages a unit of screeners for Children’s Protective (CPI) responsible for conducting screening on CPI intakes. The Supervisor provides case consultations and monitors the status of cases by staffing intake reports, utilizing data reports to identify trends and patterns regarding case decisions. The Supervisor selects, hires, manages, and develops staff through review of performance data, individual conferences, case readings, data warehouse reports, and unit meetings to ensure productivity and compliance with policy and procedure. Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessment of CPI cases within the unit pertaining to all child safety issues. The Supervisor provides subject matter expertise in CPI, guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery. The Supervisor is accountable for critical decisions that are crucial to the protection of children. Consults with the Manager IV, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex reports. The role of SWI Screener Supervisor is a fast-paced, high energy position, requiring daily assessment and decision-making of child safety issues. 

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Plans and manages unit operations to achieve project goals and objectives for services delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings. (25%)

Selects, manages, and develops staff through case reviews with staff, review of performance data, conferences, training, and performance appraisal. (25%)

Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public. (10%)

Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure. (10%)

Develops and maintains effective working relationships other agency staff and other community resources. (5%)

Makes casework decisions regarding case prioritization and investigative delivery track. (15%)

Performs other duties as assigned and required to maintain unit operations. (5%)

Promotes, monitors, and ensures that respect is demonstrated for cultural diversity. (5%)

 Knowledge, Skills and Abilities (KSAs):

• Knowledge of the Texas Family Code (TFC) as related to child abuse/neglect.
• Knowledge of state and federal laws and regulations related to the CPI INV/AR program.
• Strong verbal and written communication skills
• Skill at establishing and maintaining productive working relationships both internally and externally.
• Ability to operate a personal computer and use various software packages.
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate and analyze facts.
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent DFPS effectively with key stakeholders.

 Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

A bachelor’s degree from an accredited college or university.

Five years of full-time investigation experience in Child Protective Investigations/Alternative Response.

Currently employed as a Child Protective Services Supervisor I or above with two years of supervisory experience OR currently employed as a SWI screener for at least three years.

Additional Information:

This position can be located in any DFPS region and is telework approved. The DFPS CPI stipend will not carry-over to this position.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.