RTB Case Reviewer

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: RTB Case Reviewer 
Job Title: Project Management Spec III 
Agency: Dept of Family & Protectve Svc 
Department: Quality Assurance 
Posting Number: 9997 
Closing Date: 10/21/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

Brief Job Description:

The Department of Family and Protective Services (DFPS) Reason to Believe (RTB) Case Reviewer (Project Management Specialist III) for Child Protection Investigations (CPI) reports to the Division Administrator/Manager IV for the RTB Case Review Team and works closely with State Office, Regional Leadership, and field staff to provide statewide consistency in Reason To Believe Dispositions for the Child Protective Investigations (CPI) Division.

Performs advanced (senior level) project management specialist work in the areas of scheduling and estimating. Work involves overseeing schedules and/or estimates of projects at various levels of completion; monitoring the progress and schedule for projects; and communicating with project stakeholders, management, and other relevant parties. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

Oversee the documentation of project plans, project procedures, and project change orders.

• Ensures accuracy and consistency in the review process by conducting thorough case consultations, performing quality assurance checks, and validating documentation and case plans to confirm compliance with agency standards, policies, and best practices.
• Supports the professional development of review staff by providing mentoring, coaching, and constructive feedback, while also creating, updating, and sharing project plan and procedure documentation to guide staff in applying consistent practices and building their skills.

Consult with project managers to establish feasible project schedules and cost estimates.

• Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.
• Consults with internal agency divisions to ensure CPI program compliance with applicable requirements, regulations, policies, and procedures.
• Collaborate with subject matter experts, leadership, and other stakeholders to gather feedback on draft reports and incorporate input into final documents.
• Provide ongoing support to regional leadership and field staff as they implement new procedures.
• Work with leadership and stakeholders to define project objectives, deliverables, timeline, and scope.
• Advises and consults with DFPS management and staff to ensure policies, procedures and processes follow DFPS policy, practice guidelines, and legislative mandates.
• Consults with State Office Leadership, Regional Leadership, state office and field staff related to agency studies on policy and practice implementation related to abuse/neglect definitions and RTB dispositions.
• Works with program supervisors and leadership to determine realistic review caseload expectations.
• Provides input into workload distribution strategies to balance staff capacity with review requirements.
• Advises management on resource allocations needed to meet case review mandates.

Performs risk assessments and contingency estimates for project schedules and cost estimates.

• Analyzes and provides a secondary review of cases with an RTB disposition through an internal review process to assess if there is sufficient evidence for the assigned disposition and works with leadership to improve training for all levels of staff.
• Assess the gaps between current and desired states of readiness, identifying program areas needing intervention or guidance.
• Provide feedback from field to create clear, engaging, and practical training materials such as manuals, guides, e-learning modules, and handouts.
• Ensures recommendations align with division and agency strategic goals, objectives, and mission.
• Analyze disposition data to uncover trends, patterns, and insights. Interpret results to understand the implications to the division.
• Conducts risk assessments to identify areas where incorrect RTB dispositions may occur.
• Collaborates with leadership to develop contingency plans for handling surges in review volume or unexpected staff shortages.
• Recommends corrective actions to mitigate risks of delayed or inconsistent reviews.

Analyze and collect historical project data to maintain a basis for future project planning and forecasting.

• Collects and analyzes performance data and information provided by Data and Analytics with varying frequency (daily, weekly, monthly, quarterly, yearly), and staffing and organizations structure across the state.
• Collects, organizes, analyzes and/or prepares materials in response to requests for program information and reports.
• Research and interpret historical, current, and projected data related to inconsistent or inaccurate RTB dispositions at the conclusion of an investigation to identify problems, causes, and areas for which procedural or system changes are indicated.
• Develops and disseminates workforce and productivity reports and data for secondary review of cases to communicate results and submits recommendations for changes or program improvements.
• Facilitate the approval process by preparing presentations or reports for key decision-makers, explaining the rationale behind proposed changes.
• Analyzes historical data on overturned RTB dispositions to identify systemic trends.
• Uses past review outcomes to forecast future workload and resource requirements.
• Tracks improvements in accuracy and consistency over time to measure program effectiveness.

Implement quality control and quality assurance project management best practices, supporting project managers.

• Implements secondary review protocols that function as a quality assurance tool for CPI investigations.
• Ensures secondary reviews are conducted consistently across regions.
• Identifies systemic weaknesses and recommends improvements in investigative practice.

Develop reports detailing resource capacity and/or use, including forecasts of resource requirements

• Prepares detailed documentation of the secondary review process, findings, and recommendations to support decision-making for future process improvements.
• Develops of implementation plans for recommended changes, including timeless, resource allocation, and responsibilities.
• Develops partnerships with other DFPS divisions, field staff, regional leadership, families, advocacy groups, professional associations, and the general public to constantly improve communication, responsiveness, and continued cross-divisional support.
• Identify gaps between current practices and desired outcomes, inconsistencies and inaccuracies related to RTB dispositions, helping to focus on practices that address specific organizational needs.
• Review and edit reports to ensure accuracy, clarity, and consistency. This includes proofreading for grammatical errors, verifying data, and ensuring recommendations are well-supported.
• Maintain organized records of all cases with a RTB disposition, whether the disposition was upheld or changed, etc. and supporting material for future reference and accountability.
• Develop reports detailing secondary case review  metrics and benchmarks that can be used to evaluate the effectiveness of operations within the program area.
• Analyzes resource utilization to ensure efficiency and accuracy of review processes.
• Communicates findings to leadership to support planning and staffing decisions.

Train staff in the use of project management scheduling tools and provides ongoing technical assistance to users.

• Trains staff on secondary review procedures, documentation standards, and evaluation techniques.
• Provides ongoing coaching and mentoring to reviewers to ensure consistent application of policy.
• Develops of policy and procedural implementation related to RTB secondary case review process functions and all areas of functional responsibility.
• Create detailed reports that include insights, applications, and actionable recommendations related to RTB dispositions and present findings and recommendations to management detailing any potential impacts.

Assess actual project progress compared with planned progress to determine trends and variances.

• Monitors agency policy and training compliance and key performance measures related to field casework, understanding abuse/neglect definitions, use of RTB dispositions, and their progress towards meeting performance outcomes and provides oversight of the successful completion on an ongoing and consistent basis.
• Provide guidance and support for pilot programs within the CPI Division.
• Reviews data on completed case reviews to determine if targets are being met.
• Identifies patterns of variances (e.g., high reversal rates in certain regions) and reports to management.
• Provides analysis of discrepancies between planned review timelines and actual outcomes.

Develop project schedules, resource requirements, and cost estimates and projections.

• Gathers quantitative and qualitative data on RTB dispositions and ensures there is sufficient evidence to support the disposition.  Analyzing this data to identify trends, patterns, inefficiencies, and areas for improvement.
• Establishes review schedules to ensure all investigations with proposed RTB dispositions receive a timely secondary review.
• Projects workload and resource needs to ensure case reviews are completed prior to case closure.
• Adjusts review schedules to align with staffing resources, priority cases, and statutory deadlines.
• Gather and analyze data related to case performance, including metrics on productivity, quality, and resource utilization, to identify trends and patterns.
• Collaborate with stakeholders, regional field staff and leadership, to gather input, validate findings, and ensure recommendations for dispositions align with policy and statutes.
• Consults with internal DFPS divisions and external stakeholders to identify and coordinate mutually beneficial meetings and training.

Ensure that project schedules comply with department policies, practices, and procedures; and evaluate and assess the effect of adjustments.

• Ensures that all aspects of the work meet the required quality standards for an RTB disposition, including accuracy, relevance, and completeness.
• Prepare comprehensive reports detailing RTB findings, recommendations, and any concerns for the policies, practices, and procedures.
• Confirms that secondary reviews are completed within agency-mandated timeframes.
• Ensures reviews follow DFPS policy, statutory requirements, and best practice standards.
• Monitors compliance with procedures to ensure fairness and consistency in case outcomes.

Provide project management consultative services and technical assistance to improve project management delivery skills using appropriate scheduling tools.

• Reviews current program practices to identify gaps and opportunities for improvement. Assess feasibility of implementing new practices related to secondary reviews for RTB dispositions by considering cost, resource availability, and alignment with region or program goals.
• Prepare comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
• Work in conjunction with CPI Leadership & Staff Development team and TXDFPS Learning and Development to identify the specific skills and knowledge gaps that training should address to ensure accurate and consistent RTB dispositions at the conclusion of an investigation.
• Provides investigative technical assistance and consultation to regional and state office staff on investigative procedures and quality assurance standards.
• Provides expert consultation to regulated entities to ensure understanding of CPI roles, child safety regulations, and appropriate dispositions
• Provides consultation to supervisors and staff on effective review scheduling and prioritization.
• Offers technical assistance to regions needing support with timeliness and consistency of reviews.

Recommend and/or develop policies for project management scheduling and budgeting, and reviews policies, practices, and procedures.

• Consults with management regarding secondary case review data gathered from various resources and analyzes to identify trends, issues, or areas of improvement.
• Develops recommendations for improvement and corrective action when reviewing policies, practices, and procedure to improve consistency and accuracy of RTB dispositions.
• Develop solutions to case disposition issues and concerns, develop organizational change strategies and plans, and/or conduct training for implementation of organizational solutions, strategies, and plans.
• Recommends updates to review policies to strengthen consistency in meeting preponderance of evidence standards.
• Develops standard operating procedures for secondary reviews and disposition recommendations.
• Participates in statewide policy discussions to ensure alignment between practice and statutory requirements.

Reports actual project progress compared with planned progress to determine trends and

variances.

• Collects and reviews data on the number and timeliness of secondary case reviews compared to planned schedules.
• Analyzes the completion rates and accuracy of reviews to determine whether secondary case reviews are meeting agency benchmarks and deadlines, in conjunction with leadership.
• Prepares variance and trend reports that compare actual case review performance against established goals and targets.
• Maintains historical review data to support forecasting, workload planning, and continuous quality improvement efforts.
• Addresses discrepancies and ensure timely closure of case with accurate dispositions, in collaboration with regional and state office leadership.

Compiles and distributes project information, status reports, and project budget expenditures.

• Oversees the timely preparation of and response to correspondence, inquiries, reports, and other time sensitive items.
• Provides guidance, coordination and support regarding the preparation, publication and dissemination of reports, studies and information relating to program actions, policies, and procedures.
• Conduct readiness assessments for change initiatives, analyze results, and report findings to management.
• Analyze quantitative and qualitative data related to Investigations, Special Investigations, and Alternative Response cases to assess overall readiness, identifying trends, patterns, and potential obstacles.
• Conduct training on new methods and procedures related to abuse/neglect definitions and dispositioning cases as RTB.
• Compiles and distributes reports on the number, type, and outcomes of secondary reviews completed.
• Tracks trends in overturned or upheld RTB dispositions and reports these to leadership.
• Provides regular updates on workload demands, review timeliness, and resource utilization.

Creates project schedules and scheduling components for all phases of a project.

• Develops tracking procedures and prepares reports regarding regional or program outcomes for reviewing Reason to Believe (RTB) dispositions to ensure accuracy and consistency prior to placing someone on the central registry.
• Prepare final reports upon completion that summarize project and/or case outcomes and recommendations to improve efficiency and success of future projects.
• Analyze trends in data collected through forms and reports to identify any further improvements needed for data capture or reporting accuracy.
• Promotes a culture of continuous improvement by regularly reviewing program performance and making further recommendations as needed to maintain efficiency and effectiveness.
• Develops step-by-step review timelines for intake, analysis, recommendation, and documentation.
• Breaks down secondary review responsibilities into manageable tasks to ensure accuracy and timeliness.
• Integrates review schedules into regional and statewide planning calendars and provides necessary data and information for management reports.

Creates, organizes, and maintains detailed project cost estimates to model a project’s final cost.

• Reviews, monitors, and track inquiries and reports recommendations from numerous sources to meet regional or program goals and mission related to secondary reviews of RTB dispositions.
• Provides research and data to CPI Regional Directors, State Office Division Administrators, Deputy Directors, and other Leadership to assist with responses to legislative and external inquiries related to RTB dispositions at the conclusion of cases.
• Develops and contributes to the preparation of concise, organized, consistent, and accurate documents and work product (e.g., reports, audits, information/action memoranda, procurement and contract documents, summaries).
• Estimates staff time and resources required to conduct thorough secondary reviews.
• Tracks review workload to inform staffing projections and budgetary planning to support components, cost, and methodology for the RTB Review Team.
• Provides data-driven projections to support management decisions on staffing allocations compared to the number of investigations with an RTB per month.

Documents project plans, project procedures, and project change orders.

• Develops and directs the implementation of studies, assessments, projects, and other tools to evaluate program strengths and identify areas for improvement.
• Provides guidance to CPI regional leadership on program policy, procedural, and action issues.
• Develops of implementation plans based on studies, projects, evaluations recommendations.Research best practices to assist with the development or modification of policies, procedures, goals, and objects related to RTB dispositions.
• Implements recommended changes by providing data-driven insights that guide the change process for secondary reviews for RTB dispositions prior to case closure.
• Develops and maintains procedures for conducting consistent secondary case reviews.
• Documents revisions to review protocols or standards based on policy updates or quality assurance findings.
• Ensures all review processes are properly documented to support transparency and accountability.

Monitors and reports project schedules and cost estimates; and assesses the effect of adjustments.

• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.
• Monitors and analyzes current policy and practice trends within the Child Protective Investigations division to identify innovative approaches that could benefit the region or program area.
• Coordinating and monitoring CPI related studies related to cases with an RTB disposition, projects, and evaluations and identifying issues, with the plan and reporting progress to leadership.
• Review comprehensive technical case records and reports that present and interpret data, identify alternatives, and make and justify recommendations prior to case closure.
• Monitors progress of secondary reviews against established timelines to prevent delays in case closure.
• Adjusts scheduling of reviews based on case complexity (e.g., fatalities, near-fatalities, or severe abuse).
• Evaluates the impact of review adjustments on overall case flow and agency performance metrics.

Prepares detailed project cost estimates using descriptive information to model and display project financial status.

• Prepare and present findings in a clear, concise format, to communicate effectively to management.
• Reviews, and edits documents for leadership and recommends revisions or changes in scope, format, and content in support of the overall effectiveness of the programs’ goals and objectives.
• Gather relevant data from various sources, databases, surveys, field observations, etc. and organize data in a systemic way to facilitate analysis and reporting.
• Investigate underlying causes of system inefficiencies to ensure that recommendations address source of issues.
• Prepares reports detailing the resource requirements and costs associated with meeting secondary review demand.
• Models the financial impact of increasing or decreasing secondary review volume, staffing, or timelines to compare to cost components and methodology of the RTB Case Review Team initiative.

Reviews and analyzes construction documents and other technical documents.

• Reviews and analyzes investigative case files, supporting documentation, and evidence to determine if the preponderance of evidence standard was met.
• Evaluates technical accuracy and completeness of case documentation.
• Review and evaluate recommendations for improvement and corrective action to standardize or improve the secondary review process.
• Develop and present recommendations for initiatives that align with the agency’s goals and operational needs.

Updates project schedules and cost estimates using information gathered and analyzed from multiple sources.

• Analyzes and provides a secondary review of cases with an RTB disposition through an internal review process to assess if there is sufficient evidence for the assigned disposition and works with leadership to improve training for all levels of staff.
• Assess the gaps between current and desired states of readiness, identifying program areas needing intervention or guidance.
• Provide feedback from field to create clear, engaging, and practical training materials such as manuals, guides, e-learning modules, and handouts.
• Ensures recommendations align with division and agency strategic goals, objectives, and mission.
• Analyze disposition data to uncover trends, patterns, and insights. Interpret results to understand the implications to the division.
• Conducts risk assessments to identify areas where incorrect RTB dispositions may occur.
• Collaborates with leadership to develop contingency plans for handling surges in review volume or unexpected staff shortages.
• Recommends corrective actions to mitigate risks of delayed or inconsistent reviews.

Verifies that project schedule controls are properly implemented and maintained.

• Verifies that all secondary reviews are logged, tracked, and completed within required timeframes.
• Monitors adherence to established protocols and schedules for case review.
• Regularly monitor key metrics to ensure the new practice continues to deliver value and remains aligned with organizational goals.
• Track the impact of implemented recommendations, gathering data to evaluate effectiveness.

Performs related work as assigned

Knowledge, Skills and Abilities:

Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.

Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis.

Skill in the use of a computer and applicable software.

Ability to evaluate problems, to develop alternative solutions, to coordinate studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

A bachelor’s degree from an accredited college or university

Five years full-time experience in Child Protective Investigations

Minimum 3 years Supervision experience or 5 yrs as a Child Safety Specialist or Risk Manager

Currently employed as a Child Protective Services Investigations Supervisor or above.

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.