RTB Case Read Division Administrator

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: RTB Case Read Division Administrator 
Job Title: Manager IV 
Agency: Dept of Family & Protectve Svc 
Department: Quality Assurance 
Posting Number: 8641 
Closing Date: 09/11/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department involving establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

The Department of Family and Protective Services (DFPS) Division Administrator (DA/Manager IV) for Child Protection Investigations (CPI) Reason to Believe Case (RTB) Review Team reports to the CPI Deputy Director, Director of Child Protective Investigations & Alternative Response and works closely with the State Office and Regional Leadership staff to provide statewide consistency in Reason To Believe Dispositions for the Child Protective Investigations (CPI) Division.

Essential Job Functions (EJFs):

Manages day-to-day activities within a business function(s), division(s), or department(s).

•Administers the daily operations and activities to provide Statewide Consistency in Reason To Believe Dispositions for the Child Protective Investigations (CPI) Division. 

•Directs the daily operations and activities of RTB Case Read staff, including assigning work, setting performance expectations, and providing guidance on case review processes.

•Supervises staff who perform reviews and evaluations of cases involving high risk to the health or safety of a child, including child fatalities and near-fatalities, and other cases requiring advanced review.

•Identifies and evaluates CPI RTB Case Reads operations, practice improvement, program trends and issues within regions, and manages the development and implementation of corrective measures. 

•Hires, trains, and develops employees, using performance management strategies to foster productivity and professional growth.

•Supports the division and agency with additional duties and responsibilities as needed to advance organizational goals.

Manages staff development plans and activities.

•Hires, manages, and develops RTB division staff, providing clear direction, staff development, and performance expectations.

•Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations. 

•Manages employee time and leave responsibilities and carries out other related human resources activities with program staff. 

•Provides leadership to employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.

•Establishes the design and implementation of workflow and productivity measures to meet organizational needs and program requirements. 

•Confers with RTB Review Team leadership to set division goals and objectives aligned with agency mission and strategic priorities.

•Develops work plans, schedules, and standards for timely and accurate completion of case reads, ensuring consistency and compliance with federal and state requirements.

•Utilizes feedback from regional and program staff to set priorities and define evaluation criteria for assessing the effectiveness of case read processes.

•Monitors performance metrics, trends, and outcomes to inform continuous improvement of RTB Review Team operations.

Develops and implements techniques for evaluating business function(s), division(s), or department(s) activities.

•Designs and implements evaluation tools, guides, and processes to assess the accuracy and quality of case reviews and related documentation.

•Conducts analyses of program operations, identifies areas for improvement, and recommends corrective actions or enhancements to case read procedures.

•Reviews performance data to evaluate the effectiveness of RTB processes and recommends changes to improve program outcomes.

•Directs the development and deployment of analyses, audits and other program studies designed to evaluate the effectiveness of program policies, processes and client service activities in the regions through RTB case reads.

•Develops process improvement techniques to identify and implement new RTB case read strategies, activities and process improvements. 

Evaluates budget requests, monitors budget expenditures, and adjusts as necessary.

•Monitors expenditures related to staffing, travel, and program activities to ensure alignment with approved budgets.

•With Budget and Leaderships' support, adjusts financial plans, expenditure determinations, and reallocates resources coordinated with RTB needs to address emerging priorities or unanticipated needs.

Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures.

•Develops, implements, and evaluates compliance to RTB division policies and procedures consistent with agency standards and applicable laws.

•Provides technical assistance and guidance to regional and program staff on policy interpretation, compliance expectations, and best practices in case review activities.

Provides technical expertise and guidance regarding questions related to the business function, division, or department.

•Serves as the subject matter expert on RTB case read practices, policy compliance, and program requirements.

•Provides consultation and training to RTB staff, regional leadership, and stakeholders on case review standards and procedures.

Identifies areas of needed change and makes recommendations to improve operations.

•Identifies areas for improvement based on RTB case reads in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status. 

•Analyzes case read data, compliance trends, and stakeholder feedback to identify systemic issues and areas for improvement.

•Develops and implements improvement plans and innovative strategies to enhance the efficiency and effectiveness of RTB case review processes.

•Provides recommendations to executive leadership to address gaps in policy or practice impacting child safety or program quality.

Prepares management and productivity reports.

•Reviews and approves reports summarizing findings from case reads, including recommendations for policy or practice changes.

•Oversees the preparation of monthly and quarterly performance reports detailing division activities, outcomes, and trends.

Provides professional oversight and guidance to other occupations or support staff, including management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures.

•Provides leadership through guidance, presentations, and development of informational materials to promote a clear understanding of RTB standards, procedures, processes and expectations. This includes delivering training sessions, facilitating discussions to address questions and concerns, and creating accessible reference tools for staff and stakeholders. Oversees and monitors activities to ensure adherence to regulatory standards by establishing compliance protocols, conducting regular reviews, and providing corrective feedback, thereby fostering a culture of accountability and continuous improvement.

Review and approve documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

•Oversees the review and approval of RTB reports and documentation – including presentations, memos, policies and procedures – prepared by staff to ensure alignment with agency and program protocols. Responsibilities include verifying clarity, accuracy, impartiality, and professionalism; providing feedback and guidance to staff on revisions; ensuring consistency with regulatory and organisational standards; and maintaining high-quality documentation that supports informed decision-making and program accountability.

Plan and develop a budget for a business function, division, or department.

•Develops and plans RTB budget, budget requests and evaluates resource needs to support RTB Case Read division operations, training, and special projects.

Confer with executive management to develop strategic plans and long- and short-term goals for the department.

•Provides oversight, guidance, and monitoring to ensure continuous program process improvements, development and implementation of long- and short-term program goals, guidelines, policies and procedures, and ensures compliance with applicable state and federal laws, rules, regulations, guidelines and policies. 

•Collaborates with executive management to establish strategic initiatives that enhance the quality, consistency, and impact of RTB case review activities.

•Provides consultation and subject matter expertise regarding program policies, legislation, and best practices affecting case review operations.

•Participates in workgroups, committees, and strategic planning sessions to develop agency-wide improvements in child safety and quality assurance practices ensuring departmental goals are achieved.

Manage the preparation, development, review, revision, and implementation of legislation.

•Manages and develops quality assurance program objectives and ensures a compliance with federal, state and local legislatively mandated standards and meet program, district and agency goals and objectives. 

•Coordinates and manages the review and integration of new legislation, rules, and policy changes into RTB operations.

Oversee the implementation of changes resulting from new legislation.

•Leads the development and integration of procedures, tools, and training materials to implement legislative changes impacting case review activities.

•Provides guidance and oversight to ensure compliance with new statutory requirements.

Oversee special investigations, program analyses, research studies, and internal audits.

•Coordinates and directs special projects, studies, and analyses to evaluate the effectiveness of RTB case read programs and identify opportunities for innovation.

•Manages and coordinates the completion of special investigations, specialized research projects, reports and issues papers regarding the implementation of legislative mandates affecting CPI. 

•Facilitates the development and completion of studies, analyses, research, assessments and evaluations of investigations program strategies, policies and procedures, and other investigations program initiatives and activities, and develops written findings and recommendations. 

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.

Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Four-year degree in a relevant field of study from an accredited university. Masters degree is preferred. 
• Minimum 5 years manager experience in social services.
• Minimum 5 years DFPS experience.
• Minimum 3 years Child Protective Investigations experience.

Additional Information:

This position can be housed in any DFPS office.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.