Quality Management Analyst Team Lead

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

This position serves as Quality Management Analyst Team Lead and reports to director of Quality Management Services (QMS) within the DFPS Information Technology Services division (ITS).

This position will be responsible for leading other analysts in creation of business process framework and strengthening the quality program.

Under the direction of the Quality Management Services (QMS) Director, this position performs various activities including IT strategic planning, risk management, program-area performance metrics and measurement development. This position assists the QMS Director with continuously implementing and managing IT’s quality management and business process improvement initiatives.

Acts as team lead and subject matter expert performing managerial tasks, as appropriate, assigning and monitoring the work of assigned staff and providing team leadership through coaching, guidance, and mentorship. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. 

Work outside of regular business hours may be required. Travel to other work locations may be required. Performs special projects and other duties as assigned.  

Essential Job Functions:

Works with IT leadership to design and implement IT’s quality management and process improvement initiatives

Develops messaging and communications on behalf of the QMS team to all of IT, including key IT organizational metrics and overall organizational quality improvement progress.

Leads, develops and manages monthly, quarterly and annual reporting to present to QMS Director and ITS Leadership for the QMS Team initiatives and engagements.

Coordinates and conducts quality analyst peer training relating to quality management systems, business process improvement, and effective KPI creation.

Participates and assists with ITS strategic planning activities including setting goals, objectives, and performance measures for the IT strategic plan and develops appropriate methods for measuring organizational success against the plan.

Documents business processes, policies, and procedures as well as associated performance metrics throughout the IT organization.
 

Develops and recommends business process, organizational, and/or performance measurement changes based on analysis and findings.

Develops project plans and project work breakdown structures (WBS) for process improvement efforts.

Conducts routine reviews of processes, performance-to-target, risks, accomplishments, and areas of improvement and develops solutions to organizational issues.

Participates in, and/or provides feedback on quality reviews and functional assessments or audits.

Participates in change management initiatives including defining current and future environments, recommending changes to business processes, systems, and technologies, and directly managing transition efforts

Collects, documents, and manages IT business process information into a comprehensive business process library.

Conducts benchmark studies with other IT organizations that assists IT leadership with best practices for setting and measuring results to ensure organizational success.
Conducts routine and ad-hoc audits, assessments, and functional reviews of IT work teams to determine and document operational efficiency, issues, operational risks, and other related information.

Manages the collection and reporting of Key Performance Indicators (KPIs) across the IT program areas to assist IT leadership with developing and measuring performance metrics.

Manages a comprehensive risk registry to ensure effective execution of risk management activities.

Performs other special projects as assigned.

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.  

Knowledge Skills Abilities:

Extensive knowledge of quality management systems, the process approach to quality management, business process improvement and management.
Advanced communication skill with both electronic and print communication especially communicating complex concepts with simplicity in a variety of formats.
Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting. Skill in project management methods and negotiation of projects and program initiatives

Ability to comprehend, interpret, and apply various project, quality, and model-based methodologies to solve complex problems.
Ability to create quality improvement-focused business or technical recommendations and manage the implementation of these recommendations.
Ability to apply system-based critical thinking and problem-solving skills to complex issues within a fast-paced information technology environment.
Ability to work independently as well as lead teams through complex projects and initiatives.
Knowledge of state strategic planning requirements for state agencies.
Advanced experience/skill proficiency with productivity software including Microsoft (MS) Office Suite; especially MS Project®, PowerPoint®, SharePoint®, and Visio®
Advanced experience/skill with developing mission-critical enterprise solutions and custom applications using Atlassian tools including configuration of JIRA® & Confluence®.
Working knowledge of data collection, storage, management, and visualization using tools such as: SQL databases, Tableau®, MS PowerBI®. Familiar with time and resources databases used in an IT environment for tracking IT project resources.
Working knowledge of large scale-computer systems.
Working knowledge of change management methodologies.
Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
Ability to work in a fast-paced, deadline-driven environment.  

Registration or Licensure Requirements:
Prefer Project Management, Program Management, Business Analyst, and/or Risk Management related certification.
Prefer ITIL Foundation Certification or greater.
Prefer certification in at least one quality management methodology or framework, e.g., ISO 900x, Lean/Six Sigma, Quality Management.  

Initial Selection Criteria:
Graduation from an accredited four-year university or college with major coursework in quality management, public administration, information technology, business, computer information systems, management information systems, or a related field; equivalent experience and education may be substituted for one another on a year-for-year basis;

Minimum of 3 years’ experience as a team lead, leading and guiding peers to follow established team standard processes and procedures.   
Minimum of 5 years managing change management initiatives for medium to large size organizations.

Experience in leading cross functional work groups. 5 years’ experience providing presentations to large groups and/or senior leadership.

Minimum of 5 years of technical experience in business process composition, business process re-engineering, or business process management.  

Prefer previous experience in Federal, State, or local government in a quality management-related position.

Additional Information:
Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

NOTE: INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED. REFERENCES TO RESUMES WILL NOT BE CONSIDERED. PLEASE INCLUDE ALL RELEVANT INFORMATION IN YOUR APPLICATION

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.