Quality Assurance Spec IV

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Quality Assurance Spec IV 
Job Title: Quality Assurance Spec IV 
Agency: Dept of Family & Protectve Svc 
Department: APS Performance & Policy Dev 
Posting Number: 7664 
Closing Date: 08/12/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-22 
Salary Range: $4,801.16 - $7,761.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

This position performs highly advanced (senior-level) quality assurance work. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The Quality Assurance IV reads, analyzes, and scores Adult Protective Services (APS) case documentation to assess compliance with program policy and procedures. Provides analysis, training, and feedback to field staff regarding case reading methods, standards, and performance management. Organizes and participates in case reading and data analysis sessions throughout the state. Assists in the development, refinement, and modification of case reading standards. Consults with program staff regarding the development of policy and procedures. Collects other qualitative and quantitative program evaluation data. Performs complex analysis of data using spreadsheet, database, or other software. Interacts routinely with field and state office APS staff, other state agencies, external stakeholder groups, and various other organizations.

Essential Job Functions (EJFs):

• Oversees, plans and administers APS quality assurance programs and activities. Completes assigned reading and scoring each month. Evaluates program compliance and procedures and interprets historical, current, and projected data to identify adverse trends or problems for which procedural or system changes are needed. Designs, test, and executes targeted quality assurance/performance management reviews at the request of district, executive, or legislative staff.
• Monitors APS casework for compliance with federal and state program standards through case reading and analysis. Analyzes, interprets, and reports data to all levels of APS management and participates in corrective action planning. Tests new operations and systems being implemented in performance management and in other areas of the APS program. Conducts direct observations and reviews of cases, analyzes documented quality control errors and management evaluation review findings.
• Identifies, evaluates, and reports trends and makes recommendations to resolve problems regarding the methods of quality assurance operations or procedures. Serves as a resource for staff development through Program Development meetings and other training activities. Assists in developing and refining performance measures, preparing quality assurance reports, and formulating, writing and providing corrective action recommendations based on research findings. Identifies trends, gaps in APS policies, processes and knowledge, and proposes recommended solutions and training.  
• Serves as a Subject Matter Expert in evaluating program compliance and procedures. Provides technical guidance, consultation, and expert advice to APS program staff, agency staff, and external organizations to improve APS program performance.
• Prepares comprehensive reports regarding APS program performance and remains professional in all interactions. Provides feedback regarding case quality through comments in case reading, email discussions, and any other interactions with the field and/or other state office staff in a manner most productive for understanding. Interacts routinely with district and state office APS staff, other state agencies, external stakeholder groups, and various other organizations. Is available to district staff for support in understanding Quality Assurance Standards, applicable policies and Performance Management. Provides support to State Office operations by fielding calls from the public routed for assistance (Duty Worker), therefore acting as a representative of APS.
• Develops and conducts training regarding program policy, procedures, and best practice. Provides training and feedback to district level supervisors/managers regarding case reading methods, standards and worker performance. Acts as supervisor, responding to requests and questions and making assignments as needed, when the supervisor is unavailable.

• Remains accountable for the successful completion of all required agency trainings. Successfully completes all required agency training outlined in policy and maintains current knowledge and professional development in support of the DFPS mission.
• Performs other duties as assigned in support of APS State Office. Readily accepts additional duties to support state office and enhance agency goals.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Texas laws relating to Adult Protective Services.
• Knowledge of Adult Protective Services policies, procedures, and standards.
• Skill in effective verbal and written communication including preparing concise reports and other documents.
• Skill in explaining complex policy issues and representing a best practice standard to district staff.
• Skill in establishing and maintaining effective working relationships.
• Skill in organizing and presenting data.
• Ability to apply a critical and analytical approach to problem solving and the ability to prioritize and manage multiple responsibilities.
• Ability to analyze data to determine trends and patterns.
• Ability to create and present information at training sessions.
• Ability to write with brevity and clarity.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university. Five years full-time consultative, supervisory, managerial, social service, professional experience in DFPS. Knowledge of state laws, regulations, and policy related to Adult Protective Services.  

Current employment at Texas Adult Protective Services is required.

Additional Information:

This posting is available statewide based on the most qualified applicant. This is a full time telework position.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.