Manager IV

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Manager IV 
Job Title: Manager IV 
Agency: Dept of Family & Protectve Svc 
Department: Learning and Dev - CP 
Posting Number: 7871 
Closing Date: 08/19/2025 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Amarillo; Beaumont; Corpus Christi; Dallas; El Paso; Fort Worth; Houston; Lubbock; San Antonio; Temple; Tyler 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Performs highly complex (senior level) managerial work administering the daily operations and activities of the L&D Training Manager teams. Work requires establishing goals, objectives, policies, procedures, standards and evaluation of the delivery organization. Direct coordination and collaboration with State Office Management to develop requests for Program Training Delivery. Work requires the project management of each training request. Work includes managing the delivery managers and creating the implementation, and evaluation of Training Plans by working with the development team from beginning to end. Works with state and regional leadership to establish and achieve training goals and objectives. Works with the Training Managers to deploy all new, ad hoc, and new hire training statewide. Develops training policies, guidelines and procedures to meet the needs of the delivery team and client. Plans, designs, organizes, schedules, conducts, and evaluates training programs; analyzes training needs; evaluates the delivery of teaching methods and training materials; collects and reports training data; evaluates data to inform training delivery decisions, coordinates and/or conducts training sessions and promotes the use of training services, methods, and techniques. Plans, assigns, schedules, and supervises the work of others, including hiring, and dismissal decisions. Provides leadership in strategic planning and is responsible for training delivery and supervision of training delivery managers and overseeing the training delivery operations, manages work plans and budgets. Other duties as assigned. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Manages day-to-day activities of staff in a business function(s), division(s), or department(s). • Plans and directs training and education programs, services and activities. • Manage plans with stakeholders to ensure the training objectives for Training are met by participating and providing insight in state training council meetings. • Directs training delivery by overseeing L&D Delivery Managers over the classroom delivery and mentoring program. • Directs activities by monitoring feedback in the learning management system, review of the evaluation reports and analyzing the performance and observing the delivery of training. • Manages the delivery of material according to the Langevin National Standards. Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. • Plans, develops, reviews, revises, and implements training programs, policies and procedures related to training programs and ongoing delivery programs by analyzing evaluation reports and providing feedback to the L&D Training Division Administrator and stakeholders. • Advises on delivery methods including asynchronous, synchronous online, blended and classroom methods. • Schedules training delivery ensuring program needs are met and delivery staff workload capacity. Confers with executive management to develop strategic plans and long- and short-term goals for the department. • Participates in L&D management strategic planning • Represents L&D on agency and enterprise committees and workgroups. Develops and implements techniques for evaluating business function, division, or department activities. • Manages the delivery of training by working with the Development Manager/Project Team to ensure the use of teaching methods and outlines by reviewing training materials (training aids and text materials) to ensure the national training standard (ADDIE) is followed. • Designs, develops and/or implements methods for the assessment and evaluation of the effectiveness of training, including attainment of learning objectives by reviewing the design cycle during the creation of a course Develops and evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary. • Manages and monitors training materials, supplies and travel expenses. Plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with policies and procedures. • Plans, develops, reviews, revises, and implements training programs, policies and procedures related to training programs and ongoing delivery programs by analyzing evaluation reports and providing feedback to the L&D Training Division Administrator and stakeholders. Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. • Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. • Creates reports, analyzes training data and to assess program performance. Identifies areas of needed change and makes recommendations to improve operations. • Identifies areas of needed change and makes recommendations to improve operations. • Conducts quality assurance on training delivery Provides technical expertise and guidance regarding questions related to the business function, division, or department. • Serves on the Statewide/Regional Training Council and other workgroups. May oversee the implementation of changes resulting from new legislation. • Works with programs to plan and implement the delivery of leg mandated trainings • Oversees and monitors the delivery of legislatively mandated trainings May oversee special investigations, program analyses, research studies, and internal audits. • Gathers training related information, conducts research, analyzes training data, implements improvement plans and monitors effectiveness. Supervises the work of others. • Works with Development Managers on all training projects to support delivery and implementation and evaluation of training products. • Hires, manages and develops development staff, and implements appropriate personnel actions to foster a fair, honest and equitable work environment. • Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations. Develops work performance plans and conducts performance evaluations at least annually. • Oversees the development and advancement of staff through training and effective use of employee development plans. Disseminates information and management decisions to staff regarding relevant departmental activities. • Manages workflow to ensure timeliness, quality and consistency of training programs, which includes advising staff in resolving training problems Performs other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of public administration and management. Knowledge of training procedures and techniques; of adult education principles, practices, and techniques; of learning management and learning content management systems; of group processes, group dynamics, and interpersonal relations; and of instructional design and curriculum development. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skill in operating computers and applicable computer software. Skill in instructing others, in facilitating workshops, and in the use of computer and applicable software. Skill in project management. Ability to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare memorandums and reports; and to communicate effectively. Ability to formulate learning objectives; to develop training objectives; to evaluate the effectiveness of training; and to assess training needs. Ability to project manage. Ability to create annual and statewide roll out implementation plans and training plans. Ability to provide leadership and manage the work of others. Ability to accomplish goals. Ability to apply quality assurance standards. Ability to create and evaluate training programs. Ability to evaluate effectiveness of training delivery. Ability to communicate effectively; orally and in writing. Ability to analyze training needs Skill in planning and budgeting for various training programs. Ability to develop and maintain effective working relationships within the L&D division and DFPS Program staff. Ability to create data tracking systems, analyze data, produce reports to inform organizational performance plans. Ability to solve organizational problems, implement plans and monitor improvement plans. Ability to proactively identify risks to projects/training plans and escalate/solution as needed.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in the supervision or management of a business function, division, or department in DFPS. Clear, well-written/well-organized application. Experience in CPS, CPI, or CCI programs. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred.

Additional Information:

This position can be housed in Temple, Amarillo, Lubbock, El Paso, Dallas, Fort Worth, Austin, Houston, San Antonio, Corpus Christi, Tyler, or Beaumont.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.