Manager III

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Manager III 
Job Title: Manager III 
Agency: Dept of Family & Protectve Svc 
Department: Central Background Check Unit 
Posting Number: 9821 
Closing Date: 10/15/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Performs complex (journey-level) managerial work administering the daily operations and activities for the Office of Background and Search Services (OBSS) Division, which includes the Office of Interagency Coordination for Reportable Conduct (OICRC), Background Checks (BC) and Family Inquiry Network/Database Research System (FINDRS) programs. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. This position is an in-office position with the potential for some telework as allowed by policy.

Essential Job Functions:

Manages day-to-day activities of staff within a business function, division, or department.

•   Oversees and monitors daily operations of the OBSS functions and ensures compliance with state and federal laws and regulations and all applicable DFPS policies and procedures.
•   Provides oversight regarding the development of solutions to issues with procedures or applications of policy and participates in background check and diligent search planning and policy making.
•   Provides guidance, consultation, and serves as a subject matter expert to the OBSS program, agency leadership, management, staff, stakeholders and external entities regarding background check and diligent search policies and procedures and laws, policies, and procedures. 
• Administers, researches and develops solutions to complex background check and diligent search related issues related

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.

• Establishes and develops OBSS priorities, goals, objectives, guidelines, and rules consistent with the agency’s mission and goals to ensure compliance with background check and diligent search related state and federal laws, regulations, rules, and policies.
• Oversees and documents processes and procedures for the OBSS to determine effectiveness and ensure compliance with state and federal laws, regulations, rules and polices.

Develops and implements techniques for evaluating business function, division, or department activities.

•   Prepares and develops plans, procedures, and related activities to meet background check and diligent search administrative training needs.
• Analyzes and develops current practices, identifies and implements areas for improvement, and designs tools, workflows, or training materials to enhance the effectiveness of background check and diligent search policies and procedures within the OBSS.

•  Conducts and participates in OBSS workgroups, special projects, operational changes and other projects related to background check and diligent search operations to gather feedback, identifying process gaps, and develop effective, data-driven solutions.

• Coordinates, updates, and manages project assignments related to background check and diligent search processes; evaluates data for projects; and provides technical support and guidance for background check and diligent search project development.

Develops and evaluates budget requests, monitors budget expenditures, and makes adjustments as necessary.

• Supports OBSS leadership in monitoring and managing expense tracking.
• Monitors OBSS expenditures related to background check fees and diligent search software
• Coordinates with other programs to secure diligent search subscription service software

Plans, develops, implements, and evaluates policies and procedures; and monitors compliance with policies and procedures.

•   Conducts periodic analyses to evaluate the impact within the OBSS of changes to background check and diligent search policies and procedures.

• Collaborates with OBSS leadership in the development, review, revision and implementation of OBSS policies, procedures, guidelines, handbooks, and forms to ensure program compliance.
• Advises, monitors, and ensures OBSS compliance with all applicable state and federal laws, regulations and guidelines.
• Provides guidance and consultation regarding the implementation of background check and diligent search related policies and process improvements.
• Evaluates OBSS workload and reports to ensure compliance with all background check and diligent search policies and procedures.

Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

•   Manages, reviews, and coordinates the development and preparation of background check and diligent search  related written business communications in coordination with the OBSS leadership related for internal publication, broadcast or dissemination internally or externally.
•  Manages the preparation, collection and review of information regarding knowledge and informational gaps pertaining to OBSS operational policies and processes, and develops communications to address issues, including broadcasts, newsletter items, agency website and payroll/personnel system portal notices, and other forums to communicate information.
•   Examines prepares, and authorizes reports, analyses, and summaries of background check and diligent search related data, and performs special assignments as required for the OBSS.
•   Advises OBSS on preparing, designing, and drafting a variety of informational materials and correspondence including presentations, research, technical documents, broadcast, newsletters, communications, and written summaries using a variety of office software programs. 

• Develops and distributes authorized training materials for divisional/regional needs which includes the proper identification and administration of background check and diligent search policies in accordance with federal, state, and agency policies and procedures.
• Develops, researches, and prepares reports, analyses and summaries of OBSS data, and performs special assignments as required. Identifies areas for change and makes recommendations to improve policies, procedures, and background check and diligent search operations
• Coordinates project assignments related to background check and diligent search operations and administrative functions; evaluates data for projects and provides technical support and guidance for project development.

Identifies areas of needed change and makes recommendations to improve operations.

• Participates in DFPS agency initiatives, workgroups, projects, organizational changes, and other projects related to background check and diligent search management and makes recommendations to improve background check and diligent search operations.
• Assists with the collection and review of information regarding knowledge and informational gaps pertaining to background check and diligent search policies and processes and makes recommendations for program improvements.
• Recommends communications to address issues, such as broadcasts, newsletter items, DFPS agency website and background check system portal notices, and other forums to communicate improvement information.
•   Identifies current or anticipated OBSS administrative needs and background check and diligent search operational issues and concerns, and develops recommendations and solutions.
•   Researches, analyzes, and identifies areas for change and makes recommendations to improve background check and diligent search policies, procedures, and operations.
•   Researches and evaluates program trends and approaches, and develops written assessments, evaluations and recommendations.

Provides technical expertise and guidance regarding questions related to the business function, division, or department.

• Provides technical assistance to agency management, stakeholders and OBSS staff regarding appropriate background check and diligent search forms, procedures, policies, and best practice.  
• Provides assistance to OBSS staff, agency employees, and stakeholders to help resolve background check and diligent search technology related issues.
• Provides guidance and interpretation on background check and diligent search policies to staff, management, and employees.
•   Communicates technical assistance and guidance to OBSS Director to resolve issues.
•   Provides consultative and technical assistance to the OBSS on issues, rules and policies relating to HR related policies and procedures.

May plan and develop a budget for a business function, division, or department.

• Not applicable

May confer with executive management to develop strategic plans and long- and short-term goals for the department.

•   Collaborates with OBSS leadership to develop and implement background check and diligent search related strategic plans and long- and short-term goals that meet the agency’s mission and goals.

May manage the preparation, development, review, and revision of legislation.

•   Reviews and analyzes legislation related to background check and diligent search issues and prepares responses as requested
•   Develops implementation plan of background check and diligent search related legislation that impact the OBSS.

May oversee special investigations, program analyses, research studies, and internal audits.

•   Oversees background check and diligent search related special investigations, analysis, and research studies conducted by the OBSS, as needed, to ensure compliance with state and federal laws, regulations, rules, policies and procedures.

Supervises the work of others.

• Supervises assigned OBSS staff.
• Hires, manages, and provides guidance and professional development for OBSS staff.
•   Provides guidance and oversight regarding background check and diligent search related policies and processes, including federal and state policies and procedures.

• Provides leadership to OBSS staff using a performance management strategy and development process to provide an overall framework that encourages contribution and includes goal setting and performance development planning.

Knowledge, Skills and Abilities:

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.

Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

None

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Experience in a supervisory or management position within DFPS or HHSC Child Care Regulatory.

Three years' full-time experience working as a program specialist, leading projects where a wide range of demands were involved, work as a policy/data analyst interpreting complex written materials, work analyzing problems with an administrative aspect or providing subject matter guidance, consultation and leadership to program staff with DFPS or HHSC Child Care Regulatory.

Experience with the DFPS Background Check/FINDRS program preferred.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.