Management Analyst IV

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Management Analyst IV 
Job Title: Management Analyst IV 
Agency: Dept of Family & Protectve Svc 
Department: Chief Inf Office-Op 
Posting Number: 21660 
Closing Date: 10/25/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Austin 
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

GENERAL DESCRIPTION:

Performs highly advanced (senior-level) professional organizational analysis, program oversight, and strategic and business planning work to support the goals and improve operational effectiveness within DFPS Information Technology Services. Supports the development and execution of IT strategies, goals, technology initiatives such Case Management Transformation Project, and operational initiatives. The position analyzes IT programs, policies, business processes, and systems, to develop and implement recommendations to improve operational efficiencies. Leads and supports technology and organizational studies and evaluations, analyzes systems and business processes, and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. May conduct legislative analysis or work as needed. May act as Team Lead or Subject Matter Expert.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS:

• Develops new or modify existing operational program policies, procedures, goals, and

objectives.

• Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines, and collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Implements operational change management plans and drafts corresponding communications.
• Researches new or improved business and management practices for application to agency programs or operations.
• Analyzes new or proposed legislation or regulations to determine their effect on program operations and management, participates in providing input and consultation related to area of expertise to analyze and track legislation.
• Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
• Conducts readiness assessments for change initiatives, analyze results, and report

findings to management.

• Develops solutions to organizational issues and concerns, develops organizational change

strategies and plans, and/or conducts training for implementation of organizational

solutions, strategies, and plans.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:   

N/A

KNOWLEDGE SKILLS ABILITIES: 

• Knowledge of DFPS policies, practices, and workflows
• Knowledge of DFPS organizational structure, business processes, and service delivery environment.
• Knowledge of current DFPS applications
• Knowledge of business process analysis and quality improvement.
• Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.
• Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.
• Skill in preparing technical documents and maintaining accurate versions of documents.
• Skill in managing multiple and competing priorities.
• Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.

• Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.
• Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.
• Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.
• Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.
• Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.
• Ability to resolve customer issues with a focus on customer satisfaction.
• Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up to date.

Initial Selection Criteria

• Graduation from an accredited four-year college or university. Work experience may be substituted for education.
• Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
• Excellent written communication skills as demonstrated via application and resume.

Preferred

• Experience working on large-scale IT or system modernization projects.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.