Management Analyst IV

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

GENERAL DESCRIPTION

DFPS Information Technology Services (ITS) is hiring a Management Analyst IV. You will be a member of the IT Talent Engagement team and act as liaison for ITS management and program areas. This role will facilitate operational activities within the division’s contingent workforce program by managing staff augmentation programs, vendor management, ensuring process compliance, and optimizing program performance. Success in this role will be demonstrated by improving processes to streamline workforce engagement and compliance, implementing innovative solutions, and supporting hiring managers in recruiting contingent talent.

You will perform a variety of functions including recruiting, contracting and budget activities, solicitation development, onboarding and offboarding, vendor management, contractor and human resources actions, Web and SharePoint site maintenance, program and process development, policy advisor and special projects. This role supports multiple directors, managers, and staff. This position is classified as a full-time position (40 hours a week). Travel to Austin office(s) may be required. This is a hybrid work position and may work remotely up to 80% consistent with DFPS telework policies. Applicants must be available and willing to work onsite in Austin when directed. 

ESSENTIAL JOB FUNCTIONS

• Coordinates and manages program activities, including vendor and contractor engagements, completing background check activities, coordinating background check renewals, onboarding and offboarding activities, orientation, processing documents for new resources, ID badge processing and renewals, and managing communications with new resources, management, and program support divisions.
• Performs a variety of recruiting/contracting activities, such as drafting contractor solicitations, coordinating budget requests, screening resumes, coordinating and scheduling virtual and in-person interviews and testing for job applicants, and completing due diligence tasks.
• Conducts regular reviews of ITS intranet webpages and coordinates with DFPS Web Master and division leadership to complete changes and updates to ITS intranet webpages.
• Develops and revises operational and program policies, processes, standards, and methods related to recruiting, vendor/contractor management, onboarding, offboarding, and related activities within the ITS division and publishes on internal SharePoint sites.
• Submits, logs, and monitors service requests for resource additions, moves, changes, equipment, and separations, ensuring compliance with prescribed deadlines.
• Logs and tracks progress of resource and personnel actions, recruiting and contracting activities, internal audits, and budget requests and provides status updates to division management.
• Coordinates and tracks resource movement data and records, and provides division leadership with reports on workforce structure, recruiting metrics, and ad hoc reporting.
• Participates on agency workgroups and committees, as assigned.

• Assists with planning and coordinating division all staff meetings and department-wide events, prepares agenda and presentation slides, communicates with presenters, conducts virtual and in-person meeting activities, and initiates after-meeting activities.
• Conducts a variety of special projects and management support related to resource management, organizational changes, research and program development.

• Demonstrates routine familiarity with technical terminology, contracting/human resources terminology, metrics and reporting, project management life cycles, software development life cycles, legislative session activities, budget/contract terminology and technology operations.
• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

REGISTRATION, CERTIFICATION OR LICENSURE

CTCM or CTCD certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of State of Texas procurement or contract management, project coordination, performing analysis and developing reports, DIR staff augmentation programs, vendor engagement, human resources, or FSLA rules and regulations.
• Skill in performing gap analysis to develop program processes, performing complex research, automating and streamlining repetitive tasks, developing metrics and reports.
• Skill in effective communication, both verbally and in writing, to any level of the organization in a clear and concise manner.
• Skill in planning and facilitating meetings, developing and delivering effective presentations in both formal and informal settings.
• Skill in problem solving, managing multiple priorities and multiple managers, teams or a division of staff while meeting designated timeframes.
• Skill in exercising sound judgment and effective decision making.
• Skill in Microsoft Office tools, including Word, Excel, Outlook, PowerPoint, Teams, SharePoint and Visio.
• Strong organizational skills and high attention to detail.
• Ability to identify program risks, process gaps, and develop recommendations for executing solutions.  
• Ability to analyze workforce data and KPIs to identify and implement areas for improvement.
• Ability to develop collaboration sites in SharePoint.
• Ability to develop and implement operational procedures, ensuring compliance.
• Ability to plan and manage project activities, to establish goals and objectives; to evaluate priorities; to analyze complex information and translate it to easily understood communications.
• Ability to coordinate and schedule complex meetings, special events, and schedule appointments related to program area.
• Ability to work pro-actively, independently, or as part of a team and effectively handle multiple assignments in a dynamic environment.
• Ability to receive and respond positively to constructive feedback.
• Ability to establish and maintain effective working relationships at all levels of the organization.
• Ability to provide exceptional customer service.

Initial Screening Criteria:

• Graduation from an accredited four-year college or university preferred. Relevant work experience may be substituted for education on a year-for-year basis.
• Four (4) years’ experience in contract or vendor management, resource management, project coordination, program management, or similar experience in a technology environment.
• CTCM or CTCD certification preferred.

Note: You must meet the minimum initial screening criteria to be considered. You should not apply if your submittal documents do not clearly reflect experience meeting the initial screening criteria.

Additional Information:

Factors such as education, experience, interview results and State of Texas service may be considered when establishing the starting salary.  The entire salary range is included for reference only.  Actual salary will be contingent on experience level and final approval of salary offer.

Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.