Management Analyst I

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Management Analyst I 
Job Title: Management Analyst I 
Agency: Dept of Family & Protectve Svc 
Department: ITS Application & Data Support 
Posting Number: 7592 
Closing Date: 01/28/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

The Management Analyst/Data Integrity (DI) Specialist performs moderately complex professional administrative and policy analysis work. The DI Specialist provides customer support to field staff in one or more regions. Duties include developing recommendation for improvement in data integrity initiatives to support the DFPS mission, as well as assignment and maintenance of appropriate application security controls over the DFPS case management system called IMPACT (Information Management Protecting Adults and Children in Texas). The DI Specialist carries out job duties under the direction of the Data Support Manager within the Program Support Division. The DI Specialist works in conjunction with a performance management team to research, identify, and shepherd improvement solutions for one or more DFPS regions, which may include training and guidance regarding process and technology changes. The DI Specialist is also responsible for granting sufficient permissions to the IMPACT case management system, based on business need and management approval processes, while maintaining necessary controls over extremely sensitive casework documentation. Additional work responsibilities include conducting organizational studies and evaluations, designing systems and procedures, conducting work simplification studies, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively of the case management system troubleshooting and problem resolution for staff in all program areas of DFPS and with community partners across one or more regions. Works under general supervision, with limited latitude for the use of initiative and independent judgment. 

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 5%

Collects and analyzes information related to customer support systems and methods, outputs, and activities in order to identify gaps in resources and recommend improvements to agency case management applications related to data integrity and the assignment and monitoring of application security permissions. 20%

Research data to identify problems and provide troubleshooting and consultative services to determine trends and resolve technical problems related to application data and security issues. 10%

·Assists in implementing procedural or policy changes, including the provision of guidance and training with the goal of improving data integrity in support of the DFPS mission. 5%

Monitors and reviews current regional efforts to correct data anomalies and provides functional/technical support for Child and Adult Protective Services, Child Care Licensing and other DFPS Divisions. 5%

·Supports accurate use of current case management application environments and participates in business process improvement initiatives to identify and shepherd improvement solutions. 5%

·Assists in developing, promoting, and participating in program security policies and procedures; participates in an overall program of application security management; ensures compliance with program regulations and policies governing system access and coordinates access requests for DFPS applications, based on identified business need. 20%

·Leads special project workgroups and evaluates research findings to bring about improvements to customer support systems, including the IMPACT application. 5%

·Develops recommendations for improvement and corrective action to standardize or improve organizational systems, including assessment of risks, optimum benefits, and required resources. Assists in developing action plans for implementation. 10%

·Conducts studies of organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures. Conducts testing new technologies in support of DFPS case management systems, from a data integrity, application security and/or end-user perspective, as requested by management in the Program Support Division. 5%

·Performs other duties as assigned to maintain unit operations, including, but not limited to, preparing correspondence, instructions, and documentation for staff. 5%

· Related contacts. 5%

Knowledge, Skills and Abilities:

Knowledge of local, state, and federal laws and policies relating to DFPS, and the DFPS case management system.

Knowledge of public administration and management techniques, statistical analysis processes, and of program planning and implementation. ·

Skilled in the use of personal computers and commercial software used at DFPS.

Skilled in written and verbal communication, including the ability to explain technical issues in non-technical terms. ·

Skilled in working as a part of a team, including the ability to share knowledge with and to train others. Able to gather, assemble, correlate, and analyze facts, to aid in finding solutions to complex problems; Able to develop and evaluate policies and procedures, and to prepare concise reports;

Able to effectively provide support and assistance to a wide range of users across a large geographic area, by using telephone, e-mail and other resources.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Graduation from high school or equivalent. •Graduation from an accredited four-year college or university. •Two years full-time consultative, supervisory, managerial, professional, or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, interpretation of complex written material or Texas Department of Family and Protective Services experience. •One additional year full-time consultative, supervisory, managerial, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, interpretation of complex written material or related Texas Department of Family and Protective Services experience may be substituted on a year-for-year basis for the required education, with a maximum substitution of four years. •Experience preferred using Microsoft Office, including Excel. •Experience providing customer support, training, or supervision. 

Additional Information:

This is a full-time telework position. Position may be housed in any region. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.