Apply now »

Lead Business Analyst

Date:  Dec 18, 2025
Location: 

AUSTIN, TX, US, 78751

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:

  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
  • Optional dental, vision, and life insurance—at rates much lower than most private plans
  • Flexible spending accounts for added tax savings on health and dependent care
  • Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: Lead Business Analyst 
Job Title: Information Technology BA III 
Agency: Dept of Family & Protectve Svc 
Department: Software Development Res-Op 
Posting Number: 12118 
Closing Date: 01/08/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 



Brief Job Description:

The Texas Department of Family and Protective Services (DFPS) is seeking a Business Analyst for a full-time position within the IT Department's Application Development team. This position is a Business Analyst Lead role and will report directly to the Business Analyst Manager. 

As a Business Analyst Lead in the Systems Development Resources team, this position will perform advanced (senior-level) business and systems analysis work that involves gathering, developing, and documenting user requirements, and reviewing and assessing business processes and tools. The BA lead’s primary responsibilities will be to support the BA and BA manager to ensure the team is providing quality work consistently by ensuring a repeatable framework, process and tools are in place. The position would work with appropriate stakeholders on IT solutions and business decisions to support the organization’s short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. Good written and verbal communication and presentation skills are required for developing reports and presentations. 

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. 

This position is a full-time position that includes other State of Texas benefits as described in this SAO site:  http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 

 

Essential Job Functions (EJFs): 

  • Leading, Mentoring & Evaluating (50%) 

    • Oversees Business Analyst work to ensure quality standards and stakeholder needs are being met.  

    • Mentor Business Analysts to ensure DFPS IT processes for delivering project and production support work are clearly communicated and expectations defined.  

    • Coaches Business Analysts to address standards and expectations that are not being met.  

    • Review and comment on complex project deliverables.  

    • Reviews existing processes for improvement opportunities or implementing new processes.  

    • Identify training opportunities for staff and provide training as needed.  

    • Facilitate or lead team wide virtual and in-person meetings.  

    • Collaborate with leadership across other functional teams.  

  • Administration (35%) 

    • Assist with screening, interview and selection process for potential BA team new hires and contractors.  

    • Assist with resource allocation and time management for team.   

    • Perform and/or assist with on-boarding of new staff.  

    • Tracks project deadlines for deliverables that are assigned to Business Analysts.  

    • Tracks production maintenance deadlines and deliverables assigned to Business Analysts.  

    • Organize, edit, and communicate release notes for distribution to the agency at large.  

    • Monitoring and approving time submitted by staff.  

    • Ensure status reporting by staff is completed and summarize overall status of team.  

  • Business Analysis Activities as Needed (15%)  

    • Works with stakeholders to understand their technology needs and issues in performing their day-to-day work.  

    • Conducts work sessions with users and project team members to document requirements, develop use cases, and/or technology solutions.  

    • Assists project team members with analysis and interpretation of user requirements.  

    • Participates in systems analysis as needed.  

    • Analyzes program policies and business practices to provide recommendations and ideas for addressing technology requests, needs, and solutions.  

    • Develops presentations for Business Analyst Manager and App Dev Director to report on metrics gathered.  

    • Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.  

    • Assists, and may train, users within programs with user acceptance testing activities as needed.  

    • Develops Story Mapping or Use Case documentation.  

    • Works with developers to interpret and provide clarification on requirements or user stories as needed.  

    • Participates in release activities and application development implementation activities.  

    • Develops and coordinates other special projects and performs other duties as assigned.  

 

Knowledge, Skills, and Abilities (KSAs): 

  • Knowledge of Business Analysis key concepts, elicitation and collaboration, strategy analysis, solution evaluation, competencies, and techniques.  

  • Knowledge of a project lifecycle  

  • Knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and programming client/server applications.  

  • Exceptional interpersonal, presentation building, meeting facilitation, public-speaking, writing, editing, and proofreading skills.  

  • Ability to research, understand, and summarize key and abstract ideas and when applicable, suggest recommendations from those findings.  

  • Strong analytical and critical thinking skills.  

  • Ability to identify and address issues and opportunities  

  • Ability to identify and mitigate key issues affecting the progress of an organization and present solutions.  

  • Working knowledge of productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.  

  • Demonstrates excellent organization skills, e.g., defines and organizes tasks, responsibilities, and priorities.  

  • Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.  

  • Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.  

  • Ability to lead others.   

  • Effective mentor to junior level staff including providing feedback on peer-reviewed documents and feedback on meeting facilitation.   

  • Ability to analyze business processes and develop business cases for new or modified customer-related products and services.  

  • Skilled in problem root cause analysis and negotiating problem resolution.  

  • Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.  

  • Ability to estimate project effort and timelines.  

 Registrations, Licensure Requirements or Certifications: 

  • Scrum Master or Scrum Product Owner certification is a plus but not required. 
  • CBAP or similar Business Analyst certification is a plus but not required. 

Initial Screening Criteria: 

  • Bachelor's degree from an accredited college or university. Business analyst or related experience may be substituted for education on a year-for-year basis.  
  • At least three (3) years’ experience performing in the role of a Business Analyst. 
  • At least (1) one year's experience in leading Business Analyst either as a lead BA on a project or as a team lead. 

 

Note: You must meet the initial screening criteria to be considered. You should not apply if your submittal documents do not clearly reflect experience meeting the initial screening criteria. 

 

Additional Information:

N/A

 

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.


Nearest Major Market: Austin

Apply now »