Information Technology Business Analyst IV

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Information Technology Business Analyst IV 
Job Title: Information Technology BA IV 
Agency: Dept of Family & Protectve Svc 
Department: COA CONTRACT MONITORING 
Posting Number: 9158 
Closing Date: 10/12/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-27 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

Brief Job Description
This position reports to the Deputy Director of the Purchased Client Services (PCS) division and performs highly advanced (senior-level) business analysis work within PCS and Contracts Oversight and Support (COS). Work involves overseeing contract management applications and systems by gathering, developing, and documenting of user requirements; the review, assessment, and development of business processes; the creation and validation of user acceptance testing; the performance of post-implementation support of systems; and support of the systems development life cycle. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

• Serves as the primary liaison to identify, troubleshoot, and create IT solutions to contract management applications and systems.
• Approves and oversees the development of division of the enterprise level IT project proposals, cost estimates, charters, requirements and testing deliverables, close out deliverables, quality assurance documents, training plan/deliverables, communication plan/deliverables, risk and decision registry and data/reporting project documents.
• Provides input and oversight of the compliance of validation requirements.
• Represents the division on the development and delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications.
• Develops processes and procedures; generates internal and external data reports; and conducts data analysis.
• Ensures changes to processes, manuals and tools are communicated appropriately to internal and external stakeholders.
• Provides feedback on existing applications, is involved in application maintenance once development is complete and works on upgrades to applications and systems.
• Provides quality assurance-related consultation to users and/or provides oversight of projects, assignments or special initiatives.
• Develops and completes project plans, work breakdown structures, time schedules, risks and issue logs, and action/decision tracking logs.
• Project manages division input during the development of contract management applications and delivery of IT solutions.

Knowledge, Skills and Abilities (KSAs):

Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices.

Skill in business analysis methodologies; analyzing and evaluating complex information technology applications, policies, and issues; and developing creative and workable solutions to complex problems and issues.

Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to supervise the work of others.

Knowledge and experience with concepts and usage of Java, Oracle, Angular, Spring Boot, Microservices, JUnit, Mockito preferred.

Registrations, Licensure Requirements, or Certifications:

None

Initial Screening Criteria:

Experience in business analysis work. Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred.

Four years of experience working within the DFPS IT system OR four years of general IT experience.

Two years’ experience in data, business process, or information analysis preferred.

Additional Information

This position is eligible for part-time telework consistent with DFPS HR Policies.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.