IT Business Analyst

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: IT Business Analyst 
Job Title: Information Technology BA III 
Agency: Dept of Family & Protectve Svc 
Department: SWI Program Support & Training 
Posting Number: 10697 
Closing Date: 11/21/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 2401 RIDGEPOINT DR 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

GENERAL DESCRIPTION:

THIS POSITION IS HEADQUARTERED IN AUSTIN BUT MAY BE FILLED ANYWHERE WITHIN THE STATE OF TEXAS.

Performs highly complex (senior-level) business analysis work for Statewide Intake (SWI) on IT projects by serving as an SWI Subject Matter Expert (SME) for DFPS applications used for case management (i.e., SWI IMPACT, Legacy IMPACT, IMPACT 2.0) as well as call center operations applications.  This position will serve as an advocate for SWI stakeholders as the agency continues planning for and implementation of a new case management system.

Work involves coordinating the planning and initiation of diverse projects at various levels of completion; monitoring the progress and schedule of projects; and communicating with project stakeholders, management, leadership, and other relevant parties.   Work also includes gathering, developing, and documenting user requirements; reviewing, assessing, and developing SWI business processes and requirements; creating and validating user acceptance testing; performing post-implementation support of systems; representing SWI in IT-related meetings; and providing ongoing support throughout the Software Development Life Cycle (SDLC) and call center solution implementations.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.  May serve in a lead role.

ESSENTIAL JOB FUNCTIONS (EJF):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.  Develops and/or reviews complex system documents to convey business requirements and support efficient system design.  Develops, documents, and revises system design procedures, test procedures, and quality standards.

Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems. Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.  Coordinate with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work.

Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.  Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.  Develop the design and/or review of test cases; processes change requests; and manage a project’s scope, acceptance, installation, and deployment.

Participates in user acceptance testing and testing of new system functionality.  Develop training curricula and conduct formal training sessions covering assigned systems modules.

Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality. Identify opportunities to improve business processes through automation and help prepare proposals to develop new systems. Consult on the analysis of an application, troubleshoots system problems, and implements solutions.

Provide complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.  Review complex project deliverables such as charters, design documentation, test plans, and risk assessment plans; and provide comments and suggestions to document owners.

Ability to oversee and/or supervise the work of others.  This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Performs related work as assigned.

REGISTRATION, CERTIFICATION, OR LICENSURE:

N / A

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the Business Analysis Body of Knowledge (BABOK),

Knowledge of Project Management Body of Knowledge (PMBOK) and Project Management Life Cycle (PMLC) methodologies and PM principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

Working knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies, techniques (entity/relationship models, data / process flow diagrams) and concepts; object-oriented programming and of programming client/server applications.

Working knowledge of Agile and Waterfall system design, development, and deployment methodologies.

Working knowledge of productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.

Knowledge of the DFPS cost and size estimation process, to include determining timelines.

Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel in governmental entities.

Skill in presentation building, meeting facilitation, public speaking, writing, editing, and proofreading skills.

Skill in researching, understanding, and summarizing key and / or abstract ideas and when applicable, suggest recommendations from those findings.

Skilled in problem solving, completing root cause analysis, and negotiating problem resolution.

Skilled in documenting application and software issues.

Ability to demonstrate strong analytical and critical thinking skills.

Ability to identify and analyze complex business problems and define user needs.

Ability to analyze business processes and develop business cases and to analyze, evaluate, and integrate business rules into system requirements.

Ability to demonstrate excellent organizational skills, e.g., defines and organizes tasks, responsibilities, and priorities.

Ability to make decisions, prioritize and organize work for self and others, to identify trends in data, to manage multiple tasks and responsibilities, to lead groups that report to other managers, to plan strategically.

Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.

Ability to identify and address existing and potential obstacles, issues, and opportunities; and identify and mitigate key issues affecting the progress of the organization and suggest solutions.

Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel in both oral and written form.

Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS SWI program goal and priority setting.

Ability to exercise sound judgment in making critical decisions.

Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.

Experience leading teams.

Effective mentor to junior level staff including providing feedback on peer-reviewed documents and meeting facilitation.  

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.